Respond.io Reviews & Product Details

Customer Care Agents are highly responsive. There have always been updates, and we are here for long happy with the services provided! Thank you

The recent updated mobile app lack some features

Professionalism, Gathering All in One

many facilities provided. among platforms that help manage teams

improvements in terms of labels . create a label like whatapps

in terms of management team

Respond.io has many rich features but for our business, the one that stands out the most is the workflows feature. With this we are able to create very powerful workflows that seamlessly manage all our inboud messages and agent's workload, setting a system were we can easily guage the perfomance of our marketing campaigns and our agent's efficiency. Another feature will be how messaging integrates smooethly with Meta Ads, providing ways to better manage and optimise our campaigns

I think the level of permissions on users could be improved to porvide more flexibilty.

How to manage lead responses to our campaigns and guage our agent's work efficiency. With the way Respond.io solves these two problems, we are able to get better conversions for our ads and pay our agents according to the work they put in.

All the functions have been incredible, I have been a member of other platforms that some don't work at all and others sometimes crash, but Respond never. Implementation is simple. And the integrations are a little complicated but since I know the subject I don't have any problems, the support is great

The only thing I may not like is that it does not have WhatsApp QR

Unify all channels

I am truly impressed with Respond.io for their exceptional professionalism and outstanding customer service. The team's dedication is truly commendable. The availability of 24/7 support on WhatsApp speaks volumes about their commitment to customer satisfaction. Furthermore, their technical support representatives are readily available to assist with any queries, showcasing their commitment to ensuring a seamless experience for their users. Their service is excellent.

I dont think there is anything to dislike about Respond.io

I recently worked on integrating Respond.io API documentation with a different website, despite not being a developer and having limited knowledge of coding. The technical support team at Respond.io went above and beyond to assist me. They patiently guided me through understanding the API documentation, taught me everything I needed to know, and helped me configure it with the other website. I reached out for help continuously over three days, and they remained patient and attentive throughout. I am truly grateful for their unwavering support and expertise. This experience has undoubtedly elevated my opinion of Respond.io's exceptional customer service and technical assistance.

This is such a wonderful platform to grow my business. It's easy to understand and the support from the team is fantastic!! Thankyou to Respond.io!!

Nothing. There's nothing negative to say about Resond.io

I can do better marketing and therefore better the profit of my business

A simplicidade de criar um chatbot sem código, ficando acessível para qualquer pessoa. Além da possibilidade de adicionar tags e filtrar os clientes e fazer campanhas.

O que ainda acho um pouco ruim é iniciar uma conversa com o cliente.

Estamos reeestruturando o nosso atendimento de suporte e vendas, principalmente pelo WhatsApp e a forma rapida e simples que estamos fazendo isso encanta. Sem a necessidade de uma linha dee codigo.

The great capacity to manage a lot of information in just one place. The workflows are very easy to manage. Great platform

Sometimes the server is down and it crashes.

big number of clients request

Respond.io support is very responsive and helpful, manages to fix all configuration issues in real-time chat.

email/IMAP channel doesn't work with centralised form submission, all emails end up in 1 thread

We use Respond.io to centralise all our various social media communication channels (WhatsApp, Messenger, Line, Email, WeChat...) to create visiblity on all open communications with potential customers across our sales team. It greatly simplifies the communication with potential custoners via pre-configured message templates and allows smooth internal team handover & communication.

The AI assist function! Setup was easy and their customer service is greaty!

No automatic AI chat bot - YET! Cant wait for this feature!

It allows me to give consistent feedack to my customers regarding our projects.

A criação de fluxos automaticos de atendimento, e sua integração com inteligencia artificial, faz dela uma ferramente exetremamente versatil e poderosa no atendimento ao client.

Poderia existir um painel onde se pudesse realizar a edição ou exclusão das Tags criadas

Relaizando melhor a triagem de cliente com o fluxo automatico de atendimento.

friendly Customer service, easy to usee

i hope responds.io has feature for CRMmm

i have many channel to communicate my client, responds.io simplify all my communication with client on 1 dashboards

Easy to blast clients. Easy to follow up Clients. No more missed follow up once conversation started.

There is still a lot of feauture need to be added. One of them is to Stop Bot in the middle of Steps.

To follow up Clients. To blast offer. To apply quick bot response 24 hrs.

user interface is very simple and easy to understand.

UI could get better in terms of aesthetic.

Being able to respond to customer's queries in a easy and fast manner. With using this platform, it allows me to look up certain conversations whenever needed.

Respond has been a great addition to our workflow because it connects our teams and allows us to direct the right lead to the right person. It also seamlessly connects our platforms so customer service agents don't have to monitor them separately, saving us lots of time!

It would be good if we were able to attach image snippets directly to the quick replies. They are currently separate.

Helps us to manage cross-channel communications and tasks.

I like the built-in AI assist. It's intuitive, and very helpful in tailoring responses.

I would like to see the addition of a method, to delete messages, sent in error.

Respond I.O. provides, a way to communicate, and problem-solve issues with the client. Without direct telephonic, or voice conversation. It provides a more time-effective method, to solve the issue.

The vast amounts of contacts you can keep. Also the intergrations are amazing. It has come to point that we do not only use to attract clients, but it also speeds up internal processes.

Adding a contact could be made easy. I find it to be longer than it should.

Lead management, we can qualify a lot faster. Communicating to clients that are abroad, so it is borderless. Accessing various social media platforms to increase reachability of our leads.

We run our level 1 support off Respond, great software that is always innovative and cutting edge. Just works

That the full AI is not implemented yet.

Consolidating out multiple channels of communication.

Easy to Use | Perfect Fit for our lead generation process!!

restriction on the automated responces within our real estate lead gen process

Clearning Leads

that respond works in desktop and in app

Prices in RESPOND and 360 DIALOG, is useful but expensive

Respond solve when massive people contact you by whatsapp,