Respond.io Reviews: 4.8/5 — Highly Rated

being able to manage conversations with ease and sharing them with team members

haven't used it enough to find any big dislikes, but I'll update if needed

We no longer have crammed conversations spread around several tools.

Effective and effortless communication on all channels via instant messaging means.

There's nothing I can think of at the moment.

We can now manage conversations effectively rather than having to use multiple tools for commicanting.

It's a really innovative product, that's easy to use. They constantly monitoring user feedback and building on that. Their support team is simply amazing, always quick to help.

Sometimes new features take a long time to arrive.

We are building chatbots for hotels with the help of respond.io

1- Automation Capabilities : Respond.io offer a automation features,such as chatbots and automated responses. 2-CRM integrations : Integrations with customer relationship management system can be valuable 3-Customer Support : the customer support team of respond.io is very quick and the very helpful to solve out any issue very fast

1- Data Secuirty and Privacy : the data privacy and security is not to much secure in this platform . 2-Pricing : The costing of this platform is litle bit high in comprativily in other same platform 3-Customizations Consttraints : the customizations option in this platform is very limited .

respond.io have solving many challenges and offer benifits like its depend on its unique needs, goals ,and how effectively its integrates and utilizes the platform. its essential to evaluate how respond.io addresses your specific pain point and support bussiness objectives to determine the value its bring to your organisations .

The software works great and keeps being improved with extra channels, good how-to videos and manuals and direct support.

The price might be a bit steep at first, and it has a bit of a learning curve. If you're alone to set it up and completely new to it, it might take some time to fully grasp its possibilities.

We use respond.io for helpdesk purposes for 3 different software that we offer our clients. They can connect to us through different channels such as Whatsapp, facebook messenger or a chat plugin on our website. There are many more options but our clients mainly use these three.

It's a great tool we have integrated with WhatsApp & other apps and we can track & support our customers with ease. Our team really like the easy-to-use dashboard & convenience at which we can connect with our end customers.

They should introduce a mobile app, as it would be very easy & handy for our support staff to manage customers on the go. Additionally, there is some opportunity to improve setting up workflows.

We are able to connect with customers on multiple channels and all conversations can be managed on single dashboard, it becomes easy for our team to manage it.

1- Automation and Chatbots : its provides a chatbots and automations capabilities, allowing businesses to automate certain aspects of customer support and lead genrations 2-Collaboration and Team management : Respond.io facilitates team collaboration by allowing multiple team member to work together on customer conversations 3-Integration Capabilities : Respond.io integrates with various popular CRM system and third-party Applications , enabling user to synchronize customer data and streamline workflow

1- Chatbot Customizations Complexity : While Respond.io provides chatbot capabilities , some users have found the customizations process for chatbot response to be complex or time-consuming. 2-Integrations Limitations : While Respond.io offers integrations with various CRM systems and third-party applications,some user have expressed a desire for additional integrations option. 3- Pricing : Some user find the cost of Respond.io is relatively high in compared to other customer Communication platform .

Respond.io have solving some challenges and offer benifits such as streamlined communication, enhanced customer engagement , improved efficiency better team collaboration,data driven decision making and personalized customer experience

Its unified platform allows seamless communication across various platforms, ensuring prompt and consistent responses. The automation features and customizable chatbots are game-changers, enhancing productivity and customer engagement. With Respond.io, you'll conquer omnichannel support effortlessly.

The pricing can be quite high, especially for small businesses or startups with limited budgets.

It streamlines communication across platforms like WhatsApp, Facebook Messenger, and more

Team management through the platform to get a quick response to the customer and easy flow design made the best outcome towards my requirement. I also loved the user interference of the application and multiple Integrations.

Sometimes, I feel difficulty connecting to the flows, I've made changes but those don't get reflected as quickly. It made me wait for a bit long to sync. I hope it might be due to my network issue. Not sure :(

Multiple team responses, easy filtering, quick flow designs helped a lot to same my time to get the promotional business done. The pricing plan for this platform is also reseonable when compared to the other platforms.

What I love the most about this platform is that it allows me to communicate with my work team regardless of their preferred chat platform.

The business plan is a bit expensive. Maybe if they scaled it down a bit it would be much better.

It helps me avoid going into different platforms to communicate with my team and clients. This saves me a lot of time.

We integrate respond.io after using another service (jivochat). repond.io is extremely easy to use. In our case, integration with Twilio was in 2 simple steps. Its documentation is mature, and, when I don't find a solution there, chat support in my native language (Spanish) always solves my problems. Great job! And congrats :)

Business hours in my zone (Chile, South America) differ from business hours in respond.io-land. So, we need considerate it when we need help via chat.

Respond.io has been a functional WhatsApp interface for our customer service department. Before respond.io, our main contact was by telephone. Now is WhatsApp and other digital channels (Facebook, Instagram, Google Business). Our operators learned how to use the platform in a few days. Respond.io has made our communications with our clients more efficient.

Using Respond, you can chat with your customers very easily.

I recommend adding more filters and numbers to the reports page

Building flows and using them to automate the chat process

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- Prompt response - They won't stop till they give you a solution or some conclusion

I wish if they support 1. html emails 2. Merging contacts through API

1. Using their API 2. Automation => wait for more than 7 days

Of course, Respond.io best thing is that you have one dashboard to respond to your customers from Viber, Messenger and other chats. Moreover, Respond.io offers a very nice website chat you can install on your site.

I always have to clean my contacts, otherwise I have to upgrade the subscription. I would be nice to autodelete inactive contacts after certain period of time or archive them.

Respond.io allows us to create multiple accounts for our managers with access to communicate with customers via one dashboard. No need to ad them admin rights in Facebook or other messangers. We have full control and statistics in one place.

As im doing customer service for 8 different locations. Sometimes it is hard for me to keep tabs on all of them at once. So having another colleague take over is very convenient and can leave notes for them as well on where we left off

The downsides that there are going to be some micromanaging as the big bosses can see what we do and what we write. But not all bad as they would sometimes leaves comments on what to do better

It solves the handling of a lot of clients coming in at once and can leave notes to my teammates on where to continue the convo as I have more important matters to deal with

I love the feature that it has centralized inbox where all the queries or requests from the different platform can be seen together. It simplifies the data and request tracking and simplifies customer communication.

It can have more integrations with third party apps and can be cost-effective.

It manages and track records of all the customer queries at a single place from various channels like whatsapp, instagram, messenger etc. which is a very efficient method to reach customers and increase the engagement. With the help of analytics, we can observe various data and metrics.

Easy to use omni channel messaging tools.can integrate well with whatsapp business.very good crm tools for responding towards customer faq.the contact and chat management let team member to quickly reply customer faq

I do find it is sometimes slow but it is not a big problem.maybe later version will improve on that

I work in retail.in a small team member.this was helpful as everyone will get notified about any issues with customer communication management.at the same time its cheap

So far it's been an interesting platform which connects with several channel to message with clients, prospect and more, good option for messaging. It's a better option in compare to others.

There's nothing so far, in fact something not hard to use, I didn't find anything wrong and to improve or make a better experience maybe it can be used in mobile, I'll check

Automates and integrates messaging channels, we realized the benefits of using this kind of app it's easier than doing it manually, increased of scalability x10

Easy access to contacts .. The ability to share everything you need with them ..

Sometimes I dont find the contacts .. or if I search the contact does not appear to me .. and a waiting period when running the program for the first time, especially on the mobile phone

Ease and speed of communication in the event that I do not wish to make a phone call .. and arrange some of the accumulated matters

Very user friendly interface enabling the businesses to the best of availabile tech capabilities

Pricing model based on MACs is the worst thing ever

Campaign management through multi channel communication

It is easy to use, friendly and professinally

Please work on message parsing . this will help a lot

communicating with customers from different agent as one. Receiving incoming messaging broadcast

clear and nice team assignment system, excellent integration with telegram/WhatsApp

expensive API to test, no demo API to tryout. slower loading sometime when login back

it helps me to solve whatsapp handover and team assignment better

Very easy to integrate many communication channels like SMS, Facebook and Twitter.

I wish respond.io has a phone calling feature as a part of their omnichannel.

I had no issue with respond.io yet.

The best feature is the workflows. It really helps to visualize the processing in which the conversation goes through, which also makes it easier to detect bugs and make updates.

The limitations of the appearance of the website chat widget.

The biggest problems that respond.io solved for me are the number of unlimited users and unlimited workspaces. Having multiple workspaces and many users helps keep everything organized for each channel.

The transactional response is one I like best. Makes it easy to respond based on transactions.

Actually quite expensive for small business like mine. Would be great to have a plan that's affordable

Helping with communication with customers and ensures that poured service is top notch. Helped my team and I during the free trial

The workflow builder has been amazing. We managed to build a fully automatic workflow within a couple of hours. It made automation for our agency easy and straightforward.

The mobile app is something I really dislike about respond.io, I get logged out automatically after a couple days and need to sign-in again. A FaceId function could fix this easily to keep it secure and easy to manage. The app in general is just a bit buggy with delayed messages and notifications not functioning properly.

We use respond.io for our marketing agency. We onboard new clients automatically with our onboarding automation. If human input is necessary, one of our team members can easily take over and assist the client.

Respond.io is easy to integrate for a startup and the interface requires very little training for chat support agents to grasp and get started on the job. The pricing model per contact slabs was revolutionary.

Respond.io workflows break often. The analytics needs to be hosted on third party products. The web chat interface has poor UI. Overall as the company and processes mature the product appears to lag in certain requirements as expected.

Respond.io is helping route chats between teams and is able to bring together email, web and WhatsApp support in one place. Multiple operations teams are using it for their various business streams. This is helping keep support costs low and conversational ability high.

All messages under one platform on respond

the system is a bit complex to understand

Broadcast message issue which we need to send out to our clients

It makes selling and marketing easier for me.

Works better on a PC but not good on mobile devices as I find it difficult to use.

It solves the problem of easy interaction with customers online. It enhances my customer support system