Respond.io Reviews & Product Details

Its easy-to-use interface, the speed with which I can manage my contacts, different options to develop communication with my clients

Sometimes it is slow loading all the options

your AI assistant

The great capacity to manage a lot of information in just one place. The workflows are very easy to manage. Great platform

Sometimes the server is down and it crashes.

big number of clients request

I love how they send me email notifications for messages I miss when chatting with a customer; that's always been very helpful :)

Sometimes I miss laptop notifications for new messages even though I have them tuned on.

Urgent messages from customers. Before respond.io, our customers only communicated with us via email and calls/texts, but since using respond.io, they can reach out to us urgently with respond.io, which has given us better customer relationship management.

Respond.io support is very responsive and helpful, manages to fix all configuration issues in real-time chat.

email/IMAP channel doesn't work with centralised form submission, all emails end up in 1 thread

We use Respond.io to centralise all our various social media communication channels (WhatsApp, Messenger, Line, Email, WeChat...) to create visiblity on all open communications with potential customers across our sales team. It greatly simplifies the communication with potential custoners via pre-configured message templates and allows smooth internal team handover & communication.

I needed a software to control my service department, and we exclusively use WhatsApp. It was easier than I thought to set up the WhatsApp channel, and am loving how I can manage my team all in one place. The broadcast feature is great, as we can send mass messages to all our clients when needed. There are tons of features I haven't used yet, but even just having a place to manage WhatsApp communications has been well worth it for me. Also needed an app version so my agents can reply whereever they are.

Haven't found any issues I don't like yet.

Costumer support through WhatsApp. Repond.io gave us a platform to centralize these communications.

I love how it easy to use, I used to work with Zendesk and I was worry after the team recomemend me respond.io, but I was really surprise after use for just a few days I found myself improving my team and my reports and with the new AI function, I believe it is one of the best on the market.

At first I found it a little difficult to program some functions in responder.io, but as time went by I learned how to use it, even though it is a little difficult, it is worth it, because it gives you a lot of freedom in programming the way you think is best.

Respond.io is help me improve the way that my team work, with the AI assist, my team do not have mistakes anymore and the way that the job is done improved.

The AI assist function! Setup was easy and their customer service is greaty!

No automatic AI chat bot - YET! Cant wait for this feature!

It allows me to give consistent feedack to my customers regarding our projects.

A criação de fluxos automaticos de atendimento, e sua integração com inteligencia artificial, faz dela uma ferramente exetremamente versatil e poderosa no atendimento ao client.

Poderia existir um painel onde se pudesse realizar a edição ou exclusão das Tags criadas

Relaizando melhor a triagem de cliente com o fluxo automatico de atendimento.

friendly Customer service, easy to usee

i hope responds.io has feature for CRMmm

i have many channel to communicate my client, responds.io simplify all my communication with client on 1 dashboards

When replying to messages with customers, we use the AI ​​feature which is very helpful so we can quickly respond to questions and input from customers

There is no feature to block contacts yet, so if there are customers who spam, they cannot be filtered properly

to make it easier to respond quickly to customers so as to increase effectiveness in work