Rocketlane Reviews & Product Details

The info or the dashboard and the updates we get is amazing. Also reduces time for followups with clients

No Cons as such, pricing can be more cheaper

Main problem is solved of effective communication with multiple clients, also helps in doing regular follow ups with client, giving proper stock update to stake holders and helps keeping everyone updated on status of the project

I like the customer portal and the ability to view projects as the customer. The customer support of the team is very responsive and friendly; overall the platform is easy to use and implement into your organization. We use Rocketlane every day and I can't imagine not having it.

I'd like to be able to use the project tool for all customer communication for the lifecycle, not just in onboarding. I would like to be able to customize the welcome email that invites the client to the project

Rocketlane allows our team to reach velocity faster without losing information in cluttered email chains. Additionally, the software allows us to establish joint accountability with the client.

- Easy to implement and track. There are resuable templates - Intuitive UI - Allows all stakeholders to colloborate over chat on any granular level (overall project or task level) - Helps reduce turn-around time

There is the scope of improvement in some features—for example, tagging owners on a particular task. Chats are a bit slow

Project manangement and visibility of current project status to all stakeholders and the management. Now, we can track the progress on each project and identify how long it takes for each task/function.

It organises our time very well. Allows quick access to detailed information regarding a particular project and I like the weekly time card view, which enables me to log time with less effort.

It takes a while to create new projects from scratch, and there is a no faster option to build a project with fewer details.

Time tracking has never been so easy with Rocketlane. You can enter timesheet details, attach notes and do it more constructively.

THE WAY WE CAN BE UPDATING EVERYDAY TASKS IN AN EFFICIENT WAY. A GUIDE ON HOW TO USE IT WHEN SIGNED IN FOR THE NEW USERS WOULD BE VERY HELPFUL AND SAVE TIME

NOTHING IN THE APPLICATION THAT IS DISLIKED ABOUT.

UPDATING THE DAILY TASK AND BEING ACCOUNTABLE AND UP TO DATE. CAN EASILY TRACK THE ISSUES RELATED TO THE PROJECT IN THE WEBSITE.

Rocket Lane boasts robust customization capabilities and an intuitively user-friendly interface. With integrations into key products like Jira and SFDC, it enhances your workflows. This platform proves invaluable for managing complex project activities, streamlining processes between you and your customers, and improving overall efficiency. The reduction in time for stakeholder reporting is significant, minimizing administration efforts in project and program reporting, while also maintaining an audit trail of communications with customers. From a managerial perspective, it offers diverse capabilities such as project planning, RAID log management, gross margin analysis, Time sheet, and stakeholder reporting, now featuring a useful workflow engine. The dedicated team at Rocket Lane is committed to enhancing your customer journey and product experience. They are highly responsive and value your inputs. Hats off – I genuinely enjoy using the product.

The work breakdown structure will rearrange project phases according to dates. While I acknowledge the benefits of this approach, my personal preference is to maintain a consistent view with phases remaining in place, similar to most project planning tools.

The Chat tool where customers IT policies prevent alternative chat tools Rocketlane has enhanced customer communications and meetings in projects or larger programs through streamlined processes for documenting meeitngs, streamlining NPS surveys, RAID log management, and project planning. The platform ensures efficient feedback collection with real-time insights from NPS surveys, centralises RAID logs for organized documentation and collaborative updates, and facilitates customisable project planning improving the efficency with templating Work breakdown structures that can be repeated workflows with integrations for enhanced coordination and communication. Overall, Rocketlane contributes to transparent, efficient, and successful project management.

Rocketlane has a great customer collaboration portal and Timesheet capabilities, which is easy to integrate with other products and use. It is very user friendly.

Nothing for now. I'm implementing rocketlane at this point.

We are trying to solve our onboarding process, resource management process issues we are facing interms of streamlining the steps in onbaording our customers, Collecting data for all the implementation we might have to perform, Consolidate the progress to send Weekly status reports, create dashboard for leadership to give them visibility on the current projects and the blockers. Financials is something we'd like to explore a little better ensuring we see the revenue. But that's for a later stage. We are using Reports majorly, which gives a very holistic view of how delayed or early the tasks and phases are being completed.

The product itself is very flexible in terms of how easy it is to make amendments and changes to implementation projects. This covers ease of editing project templates, changing owners of projects, adding/removing project phases etc. Morever, the team are very receptive to feedback and considerate about improvements to their product (where it would benefit multiple users). The highlight, though, is the Rocketlane that's supporting us. Our CSM, Shyam, goes above and beyond to ensure we are making best use of Rocketlane by sharing best practices, guiding us through tailored product demos, and acting as our conduit between our organisation and Rocketlane.

Not necessarily something to dislike, just worth considering that this is still a developing product, meaning that there is the occasional bug or two, and that their product suite is still developing. I'm highlighting that this isn't a negative, just something worth noting.

Customer-facing portals are enabling us to increase visibility for our customers on their implementation projects, and we're eager to make use of various product features (e.g. Chat, Forms etc) to streamline our processes and increase efficiencies.

It's very easy to access the Rocketlane compared to other tools available in the market. It makes customer onboarding transparent and manageable to the organization.

Unable to log time for previous date from all tasks section. Have to go to timesheet and then choose task and then log time.

Its solving collaboration issues between teams and with client

Tracking client deliverables and client access to the plan.

Updating dates in plan can take time. Project plan can't be downloaded in Excel with gantt chart

My gantt chart view was not availalbe for one of my projects. Rocketlane support help to resolve.