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Salesforce Platform Reviews & Product Details
Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Salesforce Platform with other popular tools in the same category.
It provides the best solution for business by giving features like Live-Agent,Messaging channels for sending messages to customers and omni channel.
The deployment part takes too much time. Every time we make some change we have to remove and add the same component again.
It is helping our client with the customer query solving by chatbot as well as case assignemnt using omni channel. Also we have integrated 360 CTI with salesforce whose auto calling facility benefiting our client.
It solves many day to day problems of clients and increases the performance of employees. By using Omni channel, live-agent,chatbot,lightning templates the work efficiency is increased.
Some things work in Classic and some things work in lightning which is the most important drawback of this platform.
There are too many features which are reducing the customer efforts. The features are : omni-channel, chatbot,case-assignment,email-to-case,live-agent,etc.
The flexibility of the platform to bend for any type of bussiness & accoording to the bussiness needs. It also has very nice interface which is easy to use for the user. Very easy & flexible to implement new solutions. You can use it n No of times. It also has inbuilt integaration features which helps a lot. I have also used the service cloud for the customer support & thats awesome
The governer limits is the issue for the bussiness solutions when we are working to handle lots of users.
It helps to generate leads & to handle the customer support, also using it to manage the attandace portal for my staff whihc reducess my work
We can create fabulous reports and dashboards which help us to better understand our data and analyse other metrics
It is very costly compared to other technologies, also we can customize the platform to some extent
It helps me to create reports and dashboards for sales people by which I can analyze the overall revenue of the company
Helped a lot in making sales and service more better. Any type of customizations can be done as per our needs. New feature of Marketing Cloud enhances marketing tactics with the dedicated process.
Sometimes code must be bulky and does not meet governance limit.
Helps us knowing the exact Analytics of Sales team by making comprehensive Reports and Dashboards. Helps us knowing employee productivity and areas to more focus resulting in growing the business.
Using Salesforce to input, store, track, and report on potential customers, their activities, and their marketing journeys is invaluable.
Seems that the concept of lists vs. reports is not quite the way we would like it to be.
More Salesforce = Less Spreadsheets and more accurate, easily accessible data.
Data analytics feature is the best feature I like as it helps me to get some powerful insights about the data
Governor limits in Salesforce sometimes become hurdle to implement the desired solution
It helps me to make some powerful automations with the help of flows to keep my customers updated. I send regular messages for the product updates.
It has heart touching User Interface even non technical users can easily manage their customers and do various automations like sending email, sms which as a result help to gain more customers and increase productivity in the sales team.
Its has governor limits which sometimes creates issues in the data if we are enriching the data with some third party api.
it gives me instant web to lead form which I can attach to my website to gather leads without having to make that on my own. Also it helped me to sync my emails from gmail to salesforce so that I can track everything in my salesforce org only.
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
As of now there is no dislike about Salesforce
Inefficient sales processes: Salesforce offers tools for managing leads, opportunities, and sales pipelines, streamlining sales processes and improving overall efficiency. It enables sales teams to track and manage their interactions with prospects and customers, automate tasks, and collaborate effectively.
Very easy to use and intuitive. Easily configurable and small learning curve for new users
Interface could be slightly more modernised, but all in all it really is a great platform.
Salesforce allows us to keep track in a very simple way, of the activity on customer accounts.
