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Salesforce Platform
Empower Your Business Growth
4.5
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Salesforce Platform Reviews & Product Details

Salesforce Platform Overview
What is Salesforce Platform?

Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
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Salesforce Platform Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Salesforce Platform Features
API Management
Auto-Scaling
Backup and Recovery
Code Repository Integration
Container Support
Continuous Integration/Continuous Deployment (CI/CD)
Cost Management
Customizable Workflows
Database Management
DevOps Tools Integration
Event-Driven Architecture
High Availability
Hybrid Cloud Support
Identity and Access Management
Integrated Development Environment (IDE) Support
Load Balancing
Logging and Tracing
Message Queuing
Microservices Architecture
Monitoring and Analytics
Multi-Cloud Support
Multi-tenancy
Networking Capabilities
Resource Management
Scalability
Security and Compliance
Serverless Computing
Service Mesh
Service Orchestration
Version Control
Salesforce Platform Media
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Salesforce Platform Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 17, 2026
Salesforce Platform Logo
1,822 Salesforce Platform Reviews
4.5 out of 5
Mid Market (51-1000 emp.)
Nov 04, 2023
 Source
Overall Rating:
5.0
SA
Shabana A.
Founder
Share
"Best CRM Platform"
What do you like best about Salesforce Platform?

Salesforce allows us to manage potential projects and leads effectively.So we can track customer details and their information in one place and it makes easier to prioritize and qualify potential projects.

What do you dislike about Salesforce Platform?

If we have to integrate our estimating software with other tools used in the construction industry for eg. building information modeling (BIM) software.Integrating these tools with Salesforce could involve additional development work.

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce helps us estimate project costs effectively because manual data entry for estimation can be challenging. This can lead to errors in cost calculations. However, by using automated processes, validation rules, and custom fields, it reduces the risk of errors in cost calculations.

Mid Market (51-1000 emp.)
Nov 03, 2023
 Source
Overall Rating:
5.0
NG
Nidhi G.
Founder
Share
"Excellent CRM to boost your business"
What do you like best about Salesforce Platform?

Easy to understand Point & click functionality available to customize your needs Most of the standard functionality is available to make the busniness workflow

What do you dislike about Salesforce Platform?

Sometimes delay in customer support Sometimes its slow during maintainance

What problems is Salesforce Platform solving and how is that benefiting you?

Data management is easy in salesforce, already a standard objects are available to store the data and it helps to maintain a good customer relationship & grow your business

Small Business (50 or fewer emp.)
Nov 02, 2023
 Source
Overall Rating:
5.0
PK
Poojitha K.
Information Technology And Services
Share
"Exploring the power of Salesforce platform"
What do you like best about Salesforce Platform?

What I like most about the Salesforce platform is it is cloud based platform which we can customize and tailor the platform according to the business needs and it has the ability to enhance the relationship with customer, improve productivity

What do you dislike about Salesforce Platform?

There is no dislike about the Salesforce but some could be better that is cost especially for small businesses and Salesforce mostly reliance on internet which can be one of the disadvantage

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce platform addresses key operational and customer related challenges resulting in improved productivity, data driven decision making and customer relationship and ability to adapt the business needs

Mid Market (51-1000 emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
RC
Raghuram C.
Quality Inspector
Share
"Salesforce best experience"
What do you like best about Salesforce Platform?

Easy to understand the platform. Simplified implementation of changes as per the customer need. On time response to the customer request's. Provided variety of options and dashboard to use and to make our work easy.

What do you dislike about Salesforce Platform?

Entire software is on cloud,we won't able to access offline

What problems is Salesforce Platform solving and how is that benefiting you?

Easy to understand and manage huge data. Dashboard representation makes the understanding of complicated data in a simpler manner.

Enterprise (> 1000 emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
LG
Lokesh G.
Founder
Share
"Salesforce Lightning: A User-Friendly Powerhouse"
What do you like best about Salesforce Platform?

Lightning Flow is a very helpful tool that allow user to create complex and automated flows. This is very helpful and time saver for our business.We can create interactive and dynamic reports and dashboards.

What do you dislike about Salesforce Platform?

Switching from classic to lightning is a bit complicated.If we need to switch then we have to learn more about the features of lightning.

What problems is Salesforce Platform solving and how is that benefiting you?

In my organization Sales team and Marketing teams are working together to track the Leads and easily measure the Campaign effectiveness that helps us to convert more leads.

Mid Market (51-1000 emp.)
Oct 27, 2023
 Source
Overall Rating:
5.0
Monali S. avatar
Monali S.
Technical Specialist
Share
"Salesforce Platform Review"
What do you like best about Salesforce Platform?

As Salesforce is a CRM based platform, provides solutions to the customers to their requirements, manages the relationship between customers. As its online cloud, anyone can work from anywhere.It provides customer support at greater extent.It has powerful automation tools to streamline the process and get notifications for routine tasks.It can integrate with other applications thus helps to grow customer's business.It provides powerful tools such as AppExchange, Trailhead, Lightning Components,Community Cloud, Customer support, Automation tools helps to implement this platform in a smoother way. Report and Dashboard feature provided by salesforce can be used frequently to keep their data up to date and useful for day to day operations.

What do you dislike about Salesforce Platform?

Salesforce platform is somtimes take time to load. Due to its multitenant architecture,need to monitor governer limits.

What problems is Salesforce Platform solving and how is that benefiting you?

Manual data entry can lead to data errors and duplication. so Salesforce data management tools provide solutions to load data very effectively with no duplicacy and also reducing errors.

Mid Market (51-1000 emp.)
Oct 27, 2023
 Source
Overall Rating:
5.0
Antonio F. avatar
Antonio F.
Global Expansion Consultant
Share
"Salesforce Platform can take your sales operations to the next level!"
What do you like best about Salesforce Platform?

I love how Salesforce Platform allows you to centralize all data from your sales operations.

What do you dislike about Salesforce Platform?

I never had any bad experiences with Salesforce. In fact, the platform is vital for our operaiton.

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce Platform helps our team easily access super valuable data to our sales operation. You can add taks to follow-up on negotiations, add insights you had on a meeting, log calls... predict revenue, generate dashboard... In a nutshell, the platform delivers magic!

Mid Market (51-1000 emp.)
Oct 27, 2023
 Source
Overall Rating:
5.0
KS
Kulvinder S.
Founder
Share
"It's a fantastic CRM tool for sales."
What do you like best about Salesforce Platform?

It's been really helpful for prospecting, in my opinion, and I predict that ultimately every salesman will look for a platform that is as easy to use and maintain as this one. The main task that Salesforce has assisted me with is managing the database of all possible customers who are interested in our products.

What do you dislike about Salesforce Platform?

because of its intricate pricing structure and the need for businesses to adjust and integrate, it is excessively costly.

What problems is Salesforce Platform solving and how is that benefiting you?

Real-time tracking of customer purchases and inquiries is possible. By developing custom fields, procedures, validation rules, etc., users can effectively manage the distinctive perspectives of their organizations or themselves. Without Salesforce, I don't think I could be as productive as I am now. You need a system that enables you to stay on top of things and see things from your prospects' points of view if you want to target the right people at the right times.

Mid Market (51-1000 emp.)
Oct 26, 2023
 Source
Overall Rating:
5.0
MB
Manisha B.
Founder
Share
"Nice platform for developing custom apps"
What do you like best about Salesforce Platform?

I can develop custom apps and sell it on appexchange easily as most of it is no code platform

What do you dislike about Salesforce Platform?

Governor limits are the main issues which limits to scale my app to enterprise level

What problems is Salesforce Platform solving and how is that benefiting you?

It helped me to develop custom apps on real life problem which I uploaded on appexchange so that other can benefit too.

Enterprise (> 1000 emp.)
Oct 25, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"It was easy and fun working tool."
What do you like best about Salesforce Platform?

It provides more information you need on the main page

What do you dislike about Salesforce Platform?

It has a lot of hyperlinks that routes you to a different page.

What problems is Salesforce Platform solving and how is that benefiting you?

Changing the interface or upgrading the tool that gives us more visibility to information.