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Salesforce Platform Reviews & Product Details
Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Salesforce Platform with other popular tools in the same category.
being able to store all our company information into one platform. We work virtually so it helps everyone in our company keep informed of day to day activity. customer support is great
I feel like there are not many dislikes. I feel like salesforce works hard to keep everything updated and working smoothly.
Salesforce has allowed us to be an almost paperless company. We can store all our customer data in one location all employees can access easily.
The integration between Salesforce and tools like Outreach helps us to optimize our work efficiency.
I dislike that it is so capable and I feel limited and overwhelmed by all that it can do.
We use Salesforce Platform to consolidate many services in one concise customer database. This includes marketing, sales, and customer support.
SFDC has been in the business for quite a while and I have been using it since 2015 even during the classic days. This product is very helpful in managing client records, creating reports and doing a lot of stuff for me in sales.
If you're pretty new with SFDC the tool might be a little complex. There is a lot of things you can do and sometimes you need your organization's salesforce admin or sales operations to help you navigate some of the tasks and reports inside the system.
Salesforce Platform has been a very efficient tool for me in sales, helping me achieve a more cohesive reports especially in working with my pool of clients. Also it helps in managing my day to day operations ensuring that every records is there to help me in my sales task.
SF has helped me tremendously managing sales and account management teams - stay on top of activity, pipleine, and opporutntities. I cannto imagine not having Salesforce.
There is no real marketing platform. Used Pardot in the past and was not happy.
Salesforce allows me to have either a birds-eye view or a detailed view of the sales team and progress.
When it comes to Salesforce, there are many things that I like - but I will point out the possibility of designing the system per user requirements and needs, and the fact that we can easily unite the whole data gathered from B2B2C and analyze it. The platform is easy to use, regardless if you need it for creating reports and analyzing the data, or as an Omni Supervisor. It integrates with other applications seamlessly and is a great tool you use daily.
The mobile app was hard to implement and personalize - so I skipped using it.
Helps create a complete overview of Customers' life circle, allowing teams to easily access needed data and also provide exemplary service.
i can manage all my clients, i can email them forward information to my colleges, create cases , schedule with my client and get notifications.
the user interface should be re-designed to something more modern
the user interface design and more themes is needed
We like the ease of use, accessibility, automation.
Not much, we look forward to all of the projects we would like to roll out using salesforce.
Scaling the company, automation, flow, accessibility, reporting
The ability to streamline, data gather and reporting
The need to add and integrate more 3rd party applications
Tracking leads to opportunities to projects
I love the easy-to-use dashboards, reports, and UI that make sales lifecycle way too easy
None to dislike this software, all good so far
Helps in getting all things at one place, I love the way of simplicity of Salesforce
Salesforce has become the backbone of business operations in a lot of companies, offering a comprehensive CRM solution that stands out for its versatility and effectiveness. The platform's robust features, coupled with its user-friendly interface, make it a game-changer for managing customer relationships and driving sales. The customizable dashboards, automation capabilities, and seamless integration with various apps streamline my workflow, allowing us to focus on what matters most – building meaningful connections with clients and boosting sales. I'm using sales force on a daily basis to generate reports and check customer feedbacks.
While Salesforce offers a plethora of features, navigating its extensive capabilities can pose a challenge for newcomers and implementing salesforce needs skills and Salesforce knowledge and it's not easy. The learning curve might be a bit steep, especially for those unfamiliar with CRM systems. However, the investment in time and effort pays off, as the platform's depth of functionality becomes a powerful asset once mastered. Sales force doesn't have the best UI/UX specially when it comes to storefront and customer facing features
Salesforce addresses the core challenge of managing customer relationships and sales processes efficiently. Its CRM solutions enable us to organize, automate, and synchronize business processes, leading to improved customer satisfaction and increased revenue. The platform's real-time analytics and reporting empower me to make informed decisions, turning potential obstacles into strategic opportunities. In a competitive business landscape, Salesforce proves invaluable in staying ahead of the curve and fostering sustainable growth.