Salesforce Platform Reviews: 4.5/5 — Highly Rated

1. Salesforce offers a highly customizable platform that can be tailored to meet the specific needs of businesses across industries and sizes. 2.SF provides a comprehensive suite of CRM tools and features that cover various aspects of customer management, including lead management, opportunity tracking, contact management, analytics, reporting.....

It has a steep learning curve. Any user, particularly those new to CRM systems, may require time and training to understand and leverage the platform's capabilities fully.

Sales and Pipeline Management: The most benefit of Salesforce is that it offers tools and features to help me manage pipelines, track opportunities, and monitor sales performance. It provides a clear view of the sales funnel, enabling better forecasting, more accurate sales reporting, and informed decision-making. This enhances my sales efficiency, helps identify bottlenecks, and facilitates sales growth.

Salesforce platform is a low code platform. Its OOB features are amazing and easy to use.

Salesforce has governer limits which creates issues in smooth development.

Salesforce helps in low code development due to which most of the time and resources are saved. Its easy and quick to learn feature help me develop good and robust software.

It offers a vast range of features and tools that cover all aspects of customer relationship management. From lead generation and sales pipeline management to customer support and analytics, the platform provides a comprehensive suite of functionalities that can be tailored to meet the specific needs of businesses.

Salesforce can be relatively expensive, especially for small businesses or startups with limited budgets. It offers customization options, Configuring the platform to fit specific business needs require technical expertise or assistance from Salesforce administrators or developer

It facilitates collaboration between sales and marketing teams by providing a unified platform where they can share customer insights, track marketing campaigns, and align their efforts; It helps me to Automate the Repetitive Tasks

The extensive lead management capabilities of Salesforce are one of its distinguishing benefits for me as SDR. I can quickly track, arrange, and prioritize my leads with Salesforce, ensuring that no opportunity is overlooked. Our prospecting efforts have been greatly improved by the ability to segment leads based on numerous parameters, such as industry or lead source. It's easy to create various reports from my database of prospects.

The Salesforce learning curve is one thing that might be frustrating for me as an SDR. For new users, the platform's abundance of features and functionalities may seem daunting at first.

Lead Management! Salesforce provides me with a centralized platform for managing leads, allowing me to easily track and organize my prospects. It makes me more efficient in my SDR role.

salesforce is a CRM platform that provides every businesses to automate their process to provide their customers with great experiences. salesforce gives great impact in support with the clients and customers.

So far nothing since salesforce was able to connect in different platforms, Salesforce also is very flexible in different businesses. salesforce made a great job in building businesses.

For me the problems that a salesforce platform solved was the migration of data in the cloud this platform using cloud already to store data in safe and secured space. Salesforce also helps every businesses to improve their process with the use of automations.

I can have a holistic view of the accounts I manage within SF.

It could always be more user friendly even though it's already very intuitive

As an Account Manager, it's a create platform to manage and update my accounts and what's happening with them.

The platform is quite handy and useful for the product details tracking and we can check all leads , opportunity at one place and also the AI tools of platform is quite useful

The platform is slow and takes time to load and also it requires the expertise to run the flow , so the platform requires some optimisation to perform better and gives better result.

The platform solving the integration problem user is facing for the product details tracking and it helps to track my sales of product and improving the performance of my product

It is simple to understand and navigate.

I can take multiple steps to get where you are trying to go.

Tracking client services and revenue

It's user friendly and easy to navigate through. It keeps rolling out better versions to keep it up to date. There are also lot of learning materials available in the market

It's difficult to understand every feature

It helps us function better

There are so many great things about Salesforce. One being it is super customizable and has great lead management and scroing

One pro is probably price. It is a paid service but very worth it

Lead management and Companywide reports

Salesforce can do a whole lot all in one spot. I can keep track of all my leads, opportunities, contacts, stats, etc all in one system, which is convenient. Pretty much all of my work is done is salesforce

Sometimes the layout changes and I don't know how to get it back to the way it looked before. It's not something that happens all the time but when it does it sucks.

makes keeping track of all my cusotmers and followups in one spot really easy! can easily see everything i have open, everyting i have pending, and everything i am working on.

Able to access it from anywhere since it is web based. I also love the connectivity it gives me and my co-workers

It can be a bit much at first as there is a lot you can do on the platform.

Salesforce allows us to create special accounts for all our customers and track every interaction, sale, and opportunity for our clients. We like the fact that we can separate tickets based on the departmental need.

It can save lots of valuable information

There are so many moving parts, it can be easy to get lost

Salesforce makes it easy for me to see when there are new leads and to be able to keep track of their progress until they are qualified. I can then pass then along to an AE.

Salesforce is the best CRM of the world, it has great features like sales cloud , service cloud health cloud . It is best platform which deals with customer relationship management. With less code you can develop any type of project and app with the amazing features.

Nothing dislike as it is use by 91% of company in their cloud features, it has all the great features which helps the business of the client. Sometime the org stopped working due to maintenance, apart from that everything is great.

We can solve many problems, we can send the email with just a configuration features, we can develop many complex project with the help of FLOW tools, we can do any work with the help of Salesforce Platform.

Can be accessed from any place in the world, Heps me to test and find out the defects in cloud application

Considering all the expenses, I feel it is not that cheap solution available, so it can be not the best fit for small companies

To test the software and find out the issues.

Automation, scalability, Integration of various information from various programs,pre empting communication with users.Very easy to learn. Collaboration is encouraged.

There is nothing much to dislike..interface is cluttered..can be better designed..ux team needs to work a bit more..setting up is a bit complex.learning curve is steep..

Provides analytical snapshot of used data. This makes it very low maintenance..

It helps to boost my sales to the next level as the data I stored of my client I can access at any time at any location due to it being a cloud-based CRM.

As it offers us make automation on client data We need to hire a developer if you are not technically sound. but if you have a little bit of technical knowledge you can make automation using tools like flows in which we dont have to code.

It helps me to boost my sales as I can directly send notifications to all my client data which is in Salesforce according to their taste and let them know about the new discounts I have for them. also, I can send new arrival items.

The detailed version and user-friendly. Easy to use for the starters.

Logs out, if not used for some time, need to be refreshed.

Helps us connect with internal departments. Store and download customer details.

We use salesforce in our company and everything we needed from owner's important documents to renter documents is in there already. We also uses it to add documentation so that the next rep would know where are we moving forward in assisting our customer.

Sometimes amazon connect or what we use as VOIP in calling got an error causing as we missed a call, however the good thing is we have alternatives to open bigger page for AC so in any case it won't work we have alternatives. Amazing so far!

Easy to navigate with. We can many documents for our tenants and owners who are always looking for truly important documents. Very easy to add cases wherein you can work on endorsing to other colleagues, very easy access especially documentation. Great tools!

One of the best cloud platform available in the world right now. Be it CRM, Health, Sales, Service or managing work and order. Every sector is convered.

I actually don't dislike anything as such on the platform.

It solved the biggest problem the world had and may be still have. in-premise system. Being on cloud it helps you get access to everything and anywhere. It sorted, High in value and very nice user interface and easy to handle and intuitive UI.

It has a very easy User Interface. It has many clouds like a sales cloud to grow sales, Service cloud to support customers and solve their problems effectively.

When creating Automation using custom code sometimes due to governor limits we have to face issues.

It helps me to grow my sales as all the data of customers we can have at any place as it is totally based on the cloud platform. It helps to reduce manually doing things as we can make automation in it.

It is mainly on the cloud, and no hardwares required. With Salesforce, we can integrate third party applications easily. Salesforce also provided data security.

Salesforce has validation with governor limits when we use custom code. Salesforce Data storage and user licenses, and file storage are somewhat costly. Too many updates per year.

Salesforce provides us with all set CRM modules like Sales cloud, Service cloud, market cloud etc., where the least code is used. Salesforce also provides customization according business requirements

It can be integrated into the best platforms like sales loft and extracts all the actions taken.

The Mobile Phone app not so user friendly and not easy to login

It gives access to the historical records and user integration, so I know what my colleagues have done.

I have used Salesforce almost three years and although it's giant platform I have never saw and efficient alternative, having all the customer data in one place made our work a lot easier.

The integration to newer tools is not easy, as a digital marketer I have had difficult times with integrating major advertising platfroms to salesforce and also campaign IDs are difficult to comprehend

We have almost 10 million consumer data where using them and segmentin them based on consumer attitudes and demographic data is utmost important for us to tacke with while creating campaigns.

Salesforce platform is helpful because it allows businesses to manage their customer relationships, sales, and marketing in one place.

None for now. Although would be good if the platform tries to increase it's customer ways and explore and involve more opportunities in other domains. It would help create greater impact

Helps us building new test cases and automation related activities in our project

Work life balance is really good. There are lot of learning opportunities in technical field and also easily you can get into any field that interests you apart from your experience.

I think there should be more options for snacks for the employees and there should be HR meetings every 2 weeks.

It's very useful and the automatic loading of programs and logs is good

The best thing about Salesforce Platform is its CRM tools and features.

For beginners, Salesforce Platform can be complex and overwhelming.

In cloud migration, Salesforce platform helps in solving data centralization and accessibility, scalability, flexibility, security and data protection, collaboration and remote work, integration with other systems.

Lots of features to use which eases us to use it. Like report creation, filtering out of tickets, having profiles for each account, an automatic calling mechanism and the list goes on. They have a great training session to attend for beginners before using the tool.

I think having a lot of features in the tool confuses an user. So a good quick help is needed. Support service can be a better. But overall all good.

Ticket tool. Helping in storing all the customers issues in form of cases and having their case IDs, subjects etc all in their database. It helps in tracking the efforts.

It is convinient , user friendly and easy to use software . it has different clouds for different users which focusses on the particular business aspects other than a single cloud.

it has governor limit which sometimes more challenging for building custom functionalities

it is easy to implement business practices and writing validations according to business needs. we can use 3rd party integrations too which is quite useful. many profiles can be created

It is very easy to navigate, it works like your only using social media like Facebook. Where in you can easily create tickets and mention people that should be working on the tickets.

There are times that salesforce has some errors with the other application that was integrated to it. As an example, Amazon connect always crashes when I tried to open it thru salesforce.

Salesforce creates an comfortable space for the employees to interact and access data of the customers. It's also easy to navigate since we SMs, emails and calls are integrated to it.