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Salesforce Platform
Empower Your Business Growth
4.5
(1,822)
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Salesforce Platform Reviews & Product Details

Salesforce Platform Overview
What is Salesforce Platform?

Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
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What Salesforce Platform is best for?
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What are the pros and cons of Salesforce Platform?
Salesforce Platform Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Salesforce Platform Features
API Management
Auto-Scaling
Backup and Recovery
Code Repository Integration
Container Support
Continuous Integration/Continuous Deployment (CI/CD)
Cost Management
Customizable Workflows
Database Management
DevOps Tools Integration
Event-Driven Architecture
High Availability
Hybrid Cloud Support
Identity and Access Management
Integrated Development Environment (IDE) Support
Load Balancing
Logging and Tracing
Message Queuing
Microservices Architecture
Monitoring and Analytics
Multi-Cloud Support
Multi-tenancy
Networking Capabilities
Resource Management
Scalability
Security and Compliance
Serverless Computing
Service Mesh
Service Orchestration
Version Control
Salesforce Platform Media
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Salesforce Platform Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 13, 2024
Salesforce Platform Logo
1,822 Salesforce Platform Reviews
4.5 out of 5
Enterprise (> 1000 emp.)
Jan 14, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Salesforce Platform"
What do you like best about Salesforce Platform?

Salesforce makes it easy to assign tasks between, store contacts and company information all in one place, and track all interactions between team members and accounts.

What do you dislike about Salesforce Platform?

Although it's imporving, there lacked flexibility of the actions you wanted to do. Most features have rigid guidlines and it's challenging to work around them if you need something else done.

What problems is Salesforce Platform solving and how is that benefiting you?

Our clients were all stored within Salesforce and easily accessed by our whole company. Being apart of a company over 1k employees, it was crucial to stay aligned with client profile updates and interactions.

Small Business (50 or fewer emp.)
Dec 14, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Integration tool"
What do you like best about Salesforce Platform?

A great integration tool to connect CRMs, especially if you're not super well versed in tech

What do you dislike about Salesforce Platform?

Not much, it is a pretty straightforward tool

What problems is Salesforce Platform solving and how is that benefiting you?

Connecting CRMs and communication opportunities.

Enterprise (> 1000 emp.)
Nov 03, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Salesforce for organization"
What do you like best about Salesforce Platform?

This plat form provide data base of the network in one place,its very simple and easy to handle, you dont need to spend hours to learn about the interface and fucntion

What do you dislike about Salesforce Platform?

Search Criteria od the sales force should be more smart,until and unless you will type the correct spell of the search item it wont give you the results

What problems is Salesforce Platform solving and how is that benefiting you?

We are solving multiple problem, include Data base for All the equipment along with their IP Address can be found easily

Enterprise (> 1000 emp.)
Oct 03, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"I like using Salesforce"
What do you like best about Salesforce Platform?

Salesforce is simple and easy to use. Salesforce helps us to build and release customized applications based on our needs. There are lots of training resources available for Salesforce. The layout is good. Salesforce provides various ways to record data, organize the data, track the progress of the tasks, and so on.It allows you to navigate search options easily. The best feature about Salesforce is that it easily integrate with other marketing platforms. With Salesforce, we can easily automate our daily tasks. Salesforce is truly a cloud based platform. So, there is no need for maintainence. We can write our own custom code if you need a customized solution. Salesforce allows us to acces the data anywhere even from the phone. It provides a drag-and-drop functionality which allows to create process or function easily. Overall, the Salesforce platform is the most powerful yet easy one to work with.

What do you dislike about Salesforce Platform?

Some functions are limited in Salesforce. For small business enterprises, there should be better pricing options. Sometimes it is hard to find what I am looking for in the Salesforce platform. Maybe the architecture could be a little bit simpler. The 'find duplicate records' functionality doesn't work the way as it should be. The lighting view is confusing, but there is a trailhead to help you out. Sometimes, it doesn't display the name of the PDF documents. Sometimes it will be difficult for us to cope up with the changing functionalities and added enhancements. Salesforce platform provides too many options, which are sometimes confusing.

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce possesses many personalization features that enable you to do anything you want. It helps us to keep track of everything we do daily. It allows the data to be well organized and easily accessible whenever needed. We can quickly review the information staying on the same page from top to bottom. Salesforce integrates with other systems so that all of the information is in one place. Because of this feature, it is easily accessible. Salesforce allows us to automate the processes by setting up triggers. Salesforce increases efficiency throughout the day with fewer clicks.

Mid Market (51-1000 emp.)
Apr 27, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Really helpful to organize and find info!"
What do you like best about Salesforce Platform?

I like all the reports that it provided - very intuitive

What do you dislike about Salesforce Platform?

It's sometimes hard to fully utilize and takes a moment to learn

What problems is Salesforce Platform solving and how is that benefiting you?

I am able to understand old opportunities and also keep my leads organized. It is helpful to review new and previous leads.I am able to understand old opportunities and also keep my leads organized. It is helpful to review new and previous leads.I am able to understand old opportunities and also keep my leads organized. It is helpful to review new and previous leads.I am able to understand old opportunities and also keep my leads organized. It is helpful to review new and previous leads.I am able to understand old opportunities and also keep my leads organized. It is helpful to review new and previous leads.I am able to understand old opportunities and also keep my leads organized. It is helpful to review new and previous leads.I am able to understand old opportunities and also keep my leads organized. It is helpful to review new and previous leads.I am able to understand old opportunities and also keep my leads organized. It is helpful to review new and previous leads.I am able to understand old opportunities and also keep my leads organized. It is helpful to review new and previous leads.I am able to understand old opportunities and also keep my leads organized. It is helpful to review new and previous leads.

Enterprise (> 1000 emp.)
Apr 24, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Best crm i have ever experienced"
What do you like best about Salesforce Platform?

The various clouds they are providing.This is the best crm in the market and its easy to learn.

What do you dislike about Salesforce Platform?

There is nothing that i can describe about not liking.

What problems is Salesforce Platform solving and how is that benefiting you?

I am creating various applications for various customers and they are further distributing these.

Mid Market (51-1000 emp.)
Feb 02, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"well organized easy platform"
What do you like best about Salesforce Platform?

easy access to account info in one place

What do you dislike about Salesforce Platform?

a bit cumbersome to pull reports and change views

What problems is Salesforce Platform solving and how is that benefiting you?

easy access to all account info stored in 1 place

Mid Market (51-1000 emp.)
Feb 02, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Sales Communication tool"
What do you like best about Salesforce Platform?

The ease of communicating to all team members where we are with customer outreach

What do you dislike about Salesforce Platform?

Nothing. Seems seamless. The platform is easy to use

What problems is Salesforce Platform solving and how is that benefiting you?

We can easily review the information vertically so that top to bottom we are on the same page

Mid Market (51-1000 emp.)
Jan 28, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Salesforce is the river that keeps everything connected and alive in the IT jungle"
What do you like best about Salesforce Platform?

With so many options and so much specialization possible, Salesforce can map to the real business needs of almost any customer.

What do you dislike about Salesforce Platform?

Sometimes too many options can be confusing and/or expensive

What problems is Salesforce Platform solving and how is that benefiting you?

We are able to capture and leverage much more of our customers' journeys than before and with greater confidence that the data in our CRM is accurate. Armed with the information, we can manage our relationships better and more proactively service our customers and increase our success.

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Salesforce Capacity"
What do you like best about Salesforce Platform?

Salesforce offers summary & detail access

What do you dislike about Salesforce Platform?

I do not use Salesforce Lightning viewing

What problems is Salesforce Platform solving and how is that benefiting you?

The ability to see all aspects of a customer's profile, their orders, preferences

Small Business (50 or fewer emp.)
Dec 13, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Lightning is fast"
What do you like best about Salesforce Platform?

The ease with which changes can be made.

What do you dislike about Salesforce Platform?

It does take time to load all the components on a page

What problems is Salesforce Platform solving and how is that benefiting you?

We have been able to build some functionalities that are only possible with Lightning.

Mid Market (51-1000 emp.)
Aug 20, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Salesforce review"
What do you like best about Salesforce Platform?

Very easy to use and integrated nicely with our existing solution

What do you dislike about Salesforce Platform?

Nothing really to sad that I dislike about the platform thus far.

What problems is Salesforce Platform solving and how is that benefiting you?

We were using a few different tools prior and we realized we would be able to consolidate that down

Small Business (50 or fewer emp.)
Feb 20, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Pretty nice layout - decent CRM but lacks a lot of features"
What do you like best about Salesforce Platform?

Salesforce lighting platform looks much nicer than the classic version! They really upped their visualization game. Not only does the CRM look more visually appealing, but the layout makes it easier to find and view things.

What do you dislike about Salesforce Platform?

ANALYZING DATA IS NOT AMAZING. There are so many restrictions when making reports and dashboards it's not even funny.

What problems is Salesforce Platform solving and how is that benefiting you?

Keeping up with our accounts and making sure we see our members every so often. We use this platform to track our accounts and schedule meetings. What's great about this is that we can see every interaction any of our employees have with any account.

Small Business (50 or fewer emp.)
Nov 24, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Ease of use"
What do you like best about Salesforce Platform?

Sales force is one of the best platform because of its ease of use and navigation.

What do you dislike about Salesforce Platform?

Loading time from one page to other sometimes take time.

What problems is Salesforce Platform solving and how is that benefiting you?

I manage my daily customer based activities. It's quite easy to use.

Mid Market (51-1000 emp.)
Oct 29, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Sales user for salesforce"
What do you like best about Salesforce Platform?

Easily integrated with other software such as outreach and LinkedIn

What do you dislike about Salesforce Platform?

Could take awhile to navigate through tabs such as accounts and opportunities

What problems is Salesforce Platform solving and how is that benefiting you?

Makes salea process efficient

Enterprise (> 1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"The lightning platform is easier to navigate vs the classic"
What do you like best about Salesforce Platform?

The platform is easy to navigate and the longer you use it the more tasks can be accomplished.

What do you dislike about Salesforce Platform?

somethings do not integrate easily and takes time to use

What problems is Salesforce Platform solving and how is that benefiting you?

It streamlines the work flow of our sales divisions within the company. The multiple user platform is easy to navigate

Mid Market (51-1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Customizable tool to fit your business needs"
What do you like best about Salesforce Platform?

With lightning there are some great features that help you view information differently in Salesforce. It's cleaner and easier to use in some aspects compared to the classic interface.

What do you dislike about Salesforce Platform?

Pages tend to load a little bit slower and some features in classic still aren't built and available on the lightning platform.

What problems is Salesforce Platform solving and how is that benefiting you?

Visualizing information differently. Helping users find the information they need to view with page layout components. There are great features like favoriting and smart searches that speed up how you find information and what is displayed to you.

Small Business (50 or fewer emp.)
Oct 22, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Amazing flexible sales platform but requires a expert customization"
What do you like best about Salesforce Platform?

- so much flexibility in terms of how you would like to set up your accounts / leads / contacts / opportunities - can be customized based on your organizational needs - dashboards are great

What do you dislike about Salesforce Platform?

- everything is custom and you need an experienced Salesforce admin on your staff - the lead process can be a struggle

What problems is Salesforce Platform solving and how is that benefiting you?

- better tracking for our sales and marketing teams - give the management team the visibility into all aspects of the business

Mid Market (51-1000 emp.)
Oct 06, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"I like it!"
What do you like best about Salesforce Platform?

Great for email communication and case management. Allows for multiple types of features to be built into it. We have several queues, which makes it easy to stay organized and manage customer service cases.

What do you dislike about Salesforce Platform?

It would be nice to have an easier way to search for email templates - a list version like in Classic, in addition to the current search option. You need to know what the template is called in order to find it.

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce allows us so much freedom to build what we want for our needs. It's a great tool for customer service and internal problem solving across teams.

Small Business (50 or fewer emp.)
Sep 19, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great Platform to Work as Team"
What do you like best about Salesforce Platform?

The sales force is a really great platform to working as a team, It manages data in a great manner it is really helpful to team. The follow ups and and their comments makes platform even better. THE AUTHORISED person can generate a report whatever you need.

What do you dislike about Salesforce Platform?

The major disadvantage of Sales force is we can do too much customization. Sometimes it brings limitations in your work. Because you are having a imitation access of data and you want to pull a report you needed to write a mail to the authorities to get that report..

What problems is Salesforce Platform solving and how is that benefiting you?

It gives lot of benifits to entire team when you are working together The presonaluzed reports give clear idea to management what actually is currently happening. Where we are lagging and where we need to improve.

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