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Salesforce Platform
Empower Your Business Growth
4.5
(1,822)
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Salesforce Platform Reviews & Product Details

Salesforce Platform Overview
What is Salesforce Platform?

Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
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What Salesforce Platform is best for?
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What are the pros and cons of Salesforce Platform?
Salesforce Platform Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Salesforce Platform Features
API Management
Auto-Scaling
Backup and Recovery
Code Repository Integration
Container Support
Continuous Integration/Continuous Deployment (CI/CD)
Cost Management
Customizable Workflows
Database Management
DevOps Tools Integration
Event-Driven Architecture
High Availability
Hybrid Cloud Support
Identity and Access Management
Integrated Development Environment (IDE) Support
Load Balancing
Logging and Tracing
Message Queuing
Microservices Architecture
Monitoring and Analytics
Multi-Cloud Support
Multi-tenancy
Networking Capabilities
Resource Management
Scalability
Security and Compliance
Serverless Computing
Service Mesh
Service Orchestration
Version Control
Salesforce Platform Media
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Salesforce Platform Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 01, 2025
Salesforce Platform Logo
1,822 Salesforce Platform Reviews
4.5 out of 5
Mid Market (51-1000 emp.)
Oct 16, 2023
 Source
Overall Rating:
5.0
TG
Tejshavi G.
Customer Success Executive
Share
"Innovative product to manage customers"
What do you like best about Salesforce Platform?

Data analytics feature is the best feature I like as it helps me to get some powerful insights about the data

What do you dislike about Salesforce Platform?

Governor limits in Salesforce sometimes become hurdle to implement the desired solution

What problems is Salesforce Platform solving and how is that benefiting you?

It helps me to make some powerful automations with the help of flows to keep my customers updated. I send regular messages for the product updates.

Mid Market (51-1000 emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
Kiran D. avatar
Kiran D.
Salesforce Technical Specialist
Share
"Security"
What do you like best about Salesforce Platform?

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

What do you dislike about Salesforce Platform?

As of now there is no dislike about Salesforce

What problems is Salesforce Platform solving and how is that benefiting you?

Inefficient sales processes: Salesforce offers tools for managing leads, opportunities, and sales pipelines, streamlining sales processes and improving overall efficiency. It enables sales teams to track and manage their interactions with prospects and customers, automate tasks, and collaborate effectively.

Mid Market (51-1000 emp.)
Oct 09, 2023
 Source
Overall Rating:
5.0
Abhilash R. avatar
Abhilash R.
System Administrator
Share
"Best experience of SalesForce"
What do you like best about Salesforce Platform?

Simple to use and understand. User friendly. Helps to keep the track of data and customers. Easy to integrate data as per customer needs. We can use it frequently to support our customers. Has good customer support. There are lot of features useful.

What do you dislike about Salesforce Platform?

Data integration takes more time sometimes.

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce helps us to manage and enhance sales, marketing and customer service also. We can create the dashboards and access monthly and quaterly results and accordingly work on the needful. We can intergrate data from various sources and make our project scalable.

Enterprise (> 1000 emp.)
Oct 06, 2023
 Source
Overall Rating:
5.0
Rakesh K. avatar
Rakesh K.
Technical Lead
Share
"Best Customer relationship management and services Tool"
What do you like best about Salesforce Platform?

It is easy cater all the customers and users request. The platform is really easy to understand and develop as per the requirements. Cloud Services merged within the platform are really helpfull to process the work within the time. Salesforce have also provided the learning platform such as Quick labs that is really helpfull to build and learn creating new dashboards. Customer s requirement can be easily interegated on the dashboards. Customers support can be easily provided with this platform.

What do you dislike about Salesforce Platform?

I am working on this platform since long time I didn't dislike anything such. However, Salesforce is completely based on cloud hence we need to rely on internet.

What problems is Salesforce Platform solving and how is that benefiting you?

Easy to handle large data Automation can be done for daily task

Mid Market (51-1000 emp.)
Oct 04, 2023
 Source
Overall Rating:
5.0
AD
Anthony D.
Founder
Share
"Easy to manage portal with bunch of tool to segregate accounts."
What do you like best about Salesforce Platform?

Easy to find onboard accounts and convert them in to different status.

What do you dislike about Salesforce Platform?

It works a bit slow, however very much accurate and friendly.

What problems is Salesforce Platform solving and how is that benefiting you?

It helps us to extrack the correct accounts from Salesforce to differnt software.

Mid Market (51-1000 emp.)
Oct 03, 2023
 Source
Overall Rating:
5.0
HK
Heather K.
Founder
Share
"Easy to use and efficient"
What do you like best about Salesforce Platform?

I like that it is able to manage and keep history from past conversations to ensure that information is used again when speaking to customers more than once. This means conversations can be more effetive and personalised.

What do you dislike about Salesforce Platform?

Often it can be hard to know what to do to complete a process if you havent done it before. It can be very admin heavy.

What problems is Salesforce Platform solving and how is that benefiting you?

It helps us manage deal cycles and opportunities when speaking to new and current customers.

Small Business (50 or fewer emp.)
Sep 29, 2023
 Source
Overall Rating:
5.0
Kulvinder s. avatar
Kulvinder S.
Network Engineer
Share
"One of the best CRM to manage data"
What do you like best about Salesforce Platform?

It has a very user-friendly user interface. We can see data using its reports and dashboard through which it is very to analyze the data. We can automation to decrease the man power and to increase the productivity in business using its automation tools like flows, process builder and work flows. overall experience with it is amazing

What do you dislike about Salesforce Platform?

The development cost is high because for development and setup there is need of technical person which requires huge cost.

What problems is Salesforce Platform solving and how is that benefiting you?

It has a very user-friendly user interface. We can see data using its reports and dashboard through which it is very to analyze the data. We can automation to decrease the man power and to increase the productivity in business using its automation tools like flows, process builder and work flows. overall experience with it is amazing

Mid Market (51-1000 emp.)
Sep 29, 2023
 Source
Overall Rating:
5.0
Shailendra D. avatar
Shailendra D.
Quality Analyst
Share
"one of the best CRM"
What do you like best about Salesforce Platform?

They have process builders and workflows for our proper implementation of things . It is eay to code in salesforce . It offers a very user-friendly user interface through which it is very easy to use.

What do you dislike about Salesforce Platform?

Language of code sometimes may difficult and hard to understand and Sometimes for customization requires long codes

What problems is Salesforce Platform solving and how is that benefiting you?

They have process builders and workflows for our proper implementation of things . It is eay to code in salesforce . It offers a very user-friendly user interface through which it is very easy to use.Language of code sometimes may difficult and hard to understand and Sometimes for customization requires long codes

Enterprise (> 1000 emp.)
Sep 29, 2023
 Source
Overall Rating:
5.0
VT
Vishal T.
Specialist Master | Manager | Salesforce Architect
Share
"Make Customer Centric Apps on Salesforce Platform!"
What do you like best about Salesforce Platform?

App builts on Salesforce Platfor lm are amazing and can be extended to various platforms. LWC components are a revolution! Its so easy to creat fast and reliable one page applications which are intutive and customer friendly.

What do you dislike about Salesforce Platform?

The features can be overwhelming for beginners. Out of the box solutions are not very user friendly and needs some.level of customization.it is difficult to keep up with the releases salesforce have each year and its a meticulous learning process.

What problems is Salesforce Platform solving and how is that benefiting you?

It provides a platform for customer service teams to manage cases, tickets, and support requests efficiently, leading to better customer satisfaction.Businesses can build custom applications on the Salesforce Platform, addressing specific needs or automating complex processes without the need for extensive coding. Because all of this is happening in single platform, it increases the reps productivity and hence the business!

Enterprise (> 1000 emp.)
Sep 27, 2023
 Source
Overall Rating:
5.0
SHARIQUE A. avatar
Sharique A.
Lead, Partners And Alliances
Share
"Excellent Platform"
What do you like best about Salesforce Platform?

All the features. There is so much which can be achieved using this platform. Very effective.

What do you dislike about Salesforce Platform?

Requires a lot of expertise to utilize all its features.

What problems is Salesforce Platform solving and how is that benefiting you?

Maintaining a single repository for all the Customers & Partners. Identifying all the opportunities and updating the stages whenever required.

Mid Market (51-1000 emp.)
Sep 22, 2023
 Source
Overall Rating:
5.0
Alexus W. avatar
Alexus W.
Founder
Share
"Love using Salesforce!"
What do you like best about Salesforce Platform?

Salesforce is like it's own ERP with client data, contact information, company size and revenue all in one place.

What do you dislike about Salesforce Platform?

I think sometimes the interface moves a little slower.

What problems is Salesforce Platform solving and how is that benefiting you?

It is helping me solve keeping track of all my clients and daily tasks.

Enterprise (> 1000 emp.)
Sep 22, 2023
 Source
Overall Rating:
5.0
GV
Guy V.
Founder
Share
"Makes business processes very effecient"
What do you like best about Salesforce Platform?

The ability to API with other apps. How it interacts with other SaaS solutions

What do you dislike about Salesforce Platform?

Nothing at the moment. BUt there are some inline editing features that are limited

What problems is Salesforce Platform solving and how is that benefiting you?

The ability to be more effecient.

Small Business (50 or fewer emp.)
Sep 20, 2023
 Source
Overall Rating:
5.0
IB
Indu B.
Founder
Share
"Salesforce is one of the best CRM"
What do you like best about Salesforce Platform?

It offers a very user-friendly user interface through which it is very easy to use. It helps to see customer data graphically using reports and dashboards in it. It helps to build automation using its low code automation tools like flows, Process builders, and workflow which helps to do manual tasks very effectively and efficiently.

What do you dislike about Salesforce Platform?

Its customization needs to have technical knowledge for which we need Admins or Developers which requires extra cost.

What problems is Salesforce Platform solving and how is that benefiting you?

It helps to store and access customer data at any time as it is a cloud-based system. It helps to see customer data graphically using reports and dashboards in it. It helps to build automation using its low code automation tools like flows, Process builders, and workflow which helps to do manual tasks very effectively and efficiently. It helps to get and send data to other third-party software using integration. Now we can integrate any third-party software with salesforce using a low code automation tool i.e. flow.

Enterprise (> 1000 emp.)
Sep 20, 2023
 Source
Overall Rating:
5.0
David B. avatar
David B.
Senior Director Of Work Ready U & Grant Programs
Share
"Senior Director, Workforce"
What do you like best about Salesforce Platform?

I love that we can capture activities and functions with external partners via Opportunities and all the associated features like notes and chatter.

What do you dislike about Salesforce Platform?

Resistance from employees to use Salesforce, continue to improve user friendly training

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce is helping our company increase Transparency, improve efficiency, and organization.

Mid Market (51-1000 emp.)
Sep 19, 2023
 Source
Overall Rating:
5.0
SG
Shresth G.
Founder
Share
"Best CRM for customer service and support."
What do you like best about Salesforce Platform?

It has a very powerfull automation tool like flows which creates automation process easy.

What do you dislike about Salesforce Platform?

It has governor limits which are problematic sometimes.

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce providing a very easy access and storage of customer data and also it gives a great customer service experience.

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
CK
Chaithanya Prabhu K.
Founder
Share
"Sales era in Salesforce"
What do you like best about Salesforce Platform?

Very adaptable and scalable. Effective and easy to import and export data. Can easily integrate with other systems. User Friendly

What do you dislike about Salesforce Platform?

No downsides as of now. Code migration/branching strategies. No

What problems is Salesforce Platform solving and how is that benefiting you?

Sales, Field Service and Front Line

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
VP
Vinicius P.
Founder
Share
"Dreamforce 2023 - awesome"
What do you like best about Salesforce Platform?

The structure of the things, organization

What do you dislike about Salesforce Platform?

Very Crowded and food was not tasted good

What problems is Salesforce Platform solving and how is that benefiting you?

Help management all day of sales person and give more view about customer experience

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
Ankita K. avatar
Ankita K.
Salesforce Consultant
Share
"Life Saviour"
What do you like best about Salesforce Platform?

The UI and interactive nature.When I started my career,it felt real nice to see such new and interesting opportunity.Now in this world of data and intelligence,it awesome!

What do you dislike about Salesforce Platform?

All is fine.Everythig is perfect.Its so good that I want to learn everything about it to the best.Have worked on Sales,Service and Financial cloud so far,all I have the good experience.

What problems is Salesforce Platform solving and how is that benefiting you?

Helped serving customers in the best possible way.UI and different skills I learnt from it. UI and different skills I learnt from it. UI and different skills I learnt from it.

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
TM
Thandokazi M.
Founder
Share
"Salesforce Platform"
What do you like best about Salesforce Platform?

The platform is easy to use and also understand. It saves time as tasks can be automated

What do you dislike about Salesforce Platform?

Integration with Salesforce can be be very complex

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce makes it easy to access the data from anywhere and at anytime. And it makes it easier to see the customer information and history at the click of a button

Small Business (50 or fewer emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
Reechesh C. avatar
Reechesh C.
Social Media Expert
Share
"Excellent Platform"
What do you like best about Salesforce Platform?

Scalability, functionality, user friendliness

What do you dislike about Salesforce Platform?

Needs to be more funky, fashionable, trendy in features side

What problems is Salesforce Platform solving and how is that benefiting you?

It allows to create most innovative solutions.

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