Salesforce Platform Reviews: 4.5/5 — Highly Rated

It provides the best solution for business by giving features like Live-Agent,Messaging channels for sending messages to customers and omni channel.

The deployment part takes too much time. Every time we make some change we have to remove and add the same component again.

It is helping our client with the customer query solving by chatbot as well as case assignemnt using omni channel. Also we have integrated 360 CTI with salesforce whose auto calling facility benefiting our client.

It solves many day to day problems of clients and increases the performance of employees. By using Omni channel, live-agent,chatbot,lightning templates the work efficiency is increased.

Some things work in Classic and some things work in lightning which is the most important drawback of this platform.

There are too many features which are reducing the customer efforts. The features are : omni-channel, chatbot,case-assignment,email-to-case,live-agent,etc.

The flexibility of the platform to bend for any type of bussiness & accoording to the bussiness needs. It also has very nice interface which is easy to use for the user. Very easy & flexible to implement new solutions. You can use it n No of times. It also has inbuilt integaration features which helps a lot. I have also used the service cloud for the customer support & thats awesome

The governer limits is the issue for the bussiness solutions when we are working to handle lots of users.

It helps to generate leads & to handle the customer support, also using it to manage the attandace portal for my staff whihc reducess my work

We can create fabulous reports and dashboards which help us to better understand our data and analyse other metrics

It is very costly compared to other technologies, also we can customize the platform to some extent

It helps me to create reports and dashboards for sales people by which I can analyze the overall revenue of the company

Helped a lot in making sales and service more better. Any type of customizations can be done as per our needs. New feature of Marketing Cloud enhances marketing tactics with the dedicated process.

Sometimes code must be bulky and does not meet governance limit.

Helps us knowing the exact Analytics of Sales team by making comprehensive Reports and Dashboards. Helps us knowing employee productivity and areas to more focus resulting in growing the business.

Using Salesforce to input, store, track, and report on potential customers, their activities, and their marketing journeys is invaluable.

Seems that the concept of lists vs. reports is not quite the way we would like it to be.

More Salesforce = Less Spreadsheets and more accurate, easily accessible data.

Data analytics feature is the best feature I like as it helps me to get some powerful insights about the data

Governor limits in Salesforce sometimes become hurdle to implement the desired solution

It helps me to make some powerful automations with the help of flows to keep my customers updated. I send regular messages for the product updates.

It has heart touching User Interface even non technical users can easily manage their customers and do various automations like sending email, sms which as a result help to gain more customers and increase productivity in the sales team.

Its has governor limits which sometimes creates issues in the data if we are enriching the data with some third party api.

it gives me instant web to lead form which I can attach to my website to gather leads without having to make that on my own. Also it helped me to sync my emails from gmail to salesforce so that I can track everything in my salesforce org only.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

As of now there is no dislike about Salesforce

Inefficient sales processes: Salesforce offers tools for managing leads, opportunities, and sales pipelines, streamlining sales processes and improving overall efficiency. It enables sales teams to track and manage their interactions with prospects and customers, automate tasks, and collaborate effectively.

Very easy to use and intuitive. Easily configurable and small learning curve for new users

Interface could be slightly more modernised, but all in all it really is a great platform.

Salesforce allows us to keep track in a very simple way, of the activity on customer accounts.

Simple to use and understand. User friendly. Helps to keep the track of data and customers. Easy to integrate data as per customer needs. We can use it frequently to support our customers. Has good customer support. There are lot of features useful.

Data integration takes more time sometimes.

Salesforce helps us to manage and enhance sales, marketing and customer service also. We can create the dashboards and access monthly and quaterly results and accordingly work on the needful. We can intergrate data from various sources and make our project scalable.

It is easy cater all the customers and users request. The platform is really easy to understand and develop as per the requirements. Cloud Services merged within the platform are really helpfull to process the work within the time. Salesforce have also provided the learning platform such as Quick labs that is really helpfull to build and learn creating new dashboards. Customer s requirement can be easily interegated on the dashboards. Customers support can be easily provided with this platform.

I am working on this platform since long time I didn't dislike anything such. However, Salesforce is completely based on cloud hence we need to rely on internet.

Easy to handle large data Automation can be done for daily task

Easy to find onboard accounts and convert them in to different status.

It works a bit slow, however very much accurate and friendly.

It helps us to extrack the correct accounts from Salesforce to differnt software.

Very easy to look up accounts when I'm logged in

Very cluttered sometimes when trying to navigate to certain tasks

Putting accounts in one place

I like that it is able to manage and keep history from past conversations to ensure that information is used again when speaking to customers more than once. This means conversations can be more effetive and personalised.

Often it can be hard to know what to do to complete a process if you havent done it before. It can be very admin heavy.

It helps us manage deal cycles and opportunities when speaking to new and current customers.

In Salesforce we can easily develop complex platforms and solution using custom code by using Apex, LWC etc or we can use out of the box solutions like flows, vlocity etc which makes development very easy and fast. As salesforce is a CRM tool so here we can also do reporting and we can easily traverse between different objects easily. Salesforce customer support is also really good as we can easily raise case for any issue and the way there support team handles these cases is awesome. We can also integrtae salesforce easily with our tools by using connected apps.

Vlocity which is built by salesforce which we can use for development flows easily has lot of bugs and limitations which should be improved.

Salesforce is providing a cloud based CRM solution and some of the benifts of using salesforce are - 1 - As it is a cloud based solution so it really helps us to save hardware costs. As any budget laptop and an average internet connection can run salesforce easily. 2 - On Salesforce we can easily build using no code tools like flows and vlocity which really helps in decreasing development time and cost. 3- Salesforce also gives us option to write custom code using Apex, LWC etc using which we can build any project easily. 4- Reporting is really easy in Salesforce.

App builts on Salesforce Platfor lm are amazing and can be extended to various platforms. LWC components are a revolution! Its so easy to creat fast and reliable one page applications which are intutive and customer friendly.

The features can be overwhelming for beginners. Out of the box solutions are not very user friendly and needs some.level of customization.it is difficult to keep up with the releases salesforce have each year and its a meticulous learning process.

It provides a platform for customer service teams to manage cases, tickets, and support requests efficiently, leading to better customer satisfaction.Businesses can build custom applications on the Salesforce Platform, addressing specific needs or automating complex processes without the need for extensive coding. Because all of this is happening in single platform, it increases the reps productivity and hence the business!

It has a very user-friendly user interface. We can see data using its reports and dashboard through which it is very to analyze the data. We can automation to decrease the man power and to increase the productivity in business using its automation tools like flows, process builder and work flows. overall experience with it is amazing

The development cost is high because for development and setup there is need of technical person which requires huge cost.

It has a very user-friendly user interface. We can see data using its reports and dashboard through which it is very to analyze the data. We can automation to decrease the man power and to increase the productivity in business using its automation tools like flows, process builder and work flows. overall experience with it is amazing

They have process builders and workflows for our proper implementation of things . It is eay to code in salesforce . It offers a very user-friendly user interface through which it is very easy to use.

Language of code sometimes may difficult and hard to understand and Sometimes for customization requires long codes

They have process builders and workflows for our proper implementation of things . It is eay to code in salesforce . It offers a very user-friendly user interface through which it is very easy to use.Language of code sometimes may difficult and hard to understand and Sometimes for customization requires long codes

All the features. There is so much which can be achieved using this platform. Very effective.

Requires a lot of expertise to utilize all its features.

Maintaining a single repository for all the Customers & Partners. Identifying all the opportunities and updating the stages whenever required.

The ability to API with other apps. How it interacts with other SaaS solutions

Nothing at the moment. BUt there are some inline editing features that are limited

The ability to be more effecient.

Salesforce is like it's own ERP with client data, contact information, company size and revenue all in one place.

I think sometimes the interface moves a little slower.

It is helping me solve keeping track of all my clients and daily tasks.

It offers a very user-friendly user interface through which it is very easy to use. It helps to see customer data graphically using reports and dashboards in it. It helps to build automation using its low code automation tools like flows, Process builders, and workflow which helps to do manual tasks very effectively and efficiently.

Its customization needs to have technical knowledge for which we need Admins or Developers which requires extra cost.

It helps to store and access customer data at any time as it is a cloud-based system. It helps to see customer data graphically using reports and dashboards in it. It helps to build automation using its low code automation tools like flows, Process builders, and workflow which helps to do manual tasks very effectively and efficiently. It helps to get and send data to other third-party software using integration. Now we can integrate any third-party software with salesforce using a low code automation tool i.e. flow.

I love that we can capture activities and functions with external partners via Opportunities and all the associated features like notes and chatter.

Resistance from employees to use Salesforce, continue to improve user friendly training

Salesforce is helping our company increase Transparency, improve efficiency, and organization.

It has a very powerfull automation tool like flows which creates automation process easy.

It has governor limits which are problematic sometimes.

Salesforce providing a very easy access and storage of customer data and also it gives a great customer service experience.

Salesforce is extremely extensible and customizable. At the same time, the standard features are game changers. I wouldn't use any other CRM. Other tools don't compare. Excited to see where Salesforce is going with AI.

Occasionally there are small features and bugs that are super annoying. Sometimes Salesforce focuses on the next big thing when we just want some basics improved.

Selling advertising in a way where we can track flight dates, targeting, media plan placements, and integrating with ad servers for media plan consumption. Thanks.

It necessary tool for our business that provides users the ability to have automated processes for managing leads, opportunities, visializing data, tracking service requests, and so much more.

Salesforce has a robust support community that can help when needed.

Keeping the manufacturing business running! Connecting day to day activities for users in sales and service.

Scalability, functionality, user friendliness

Needs to be more funky, fashionable, trendy in features side

It allows to create most innovative solutions.

It provides secured Cloud based tool, scalability features, integration tools etc which help us to provide robust services to the customer. We are getting positive feedback from our customer.

For advanced customizations, it require coding skills or the assistance of developers. Sometimes at required time.

It helps in integrating customer multiple application securely in one place. It helps in collecting data from multiple source in one place. From there we are using our internal tool to analyze the data for predictions.

The balance of power and each of use is unparalleled in the CRM world.

It's not always clear which settings are where. Some things that seem like they should be in object manager aren't and vice versa.

Operations, data management, and constituent interactions are all infinitely better and easier on Salesforce.