Salesforce Platform Reviews & Product Details

Simple to use interference once you get your head around it Call log to keep track on all interaction for the specific clients One centralised location to manage all documentation and anything related to the client

Needs a bit of practice before able to use the program effectively, and aware of where things are located The app on the phone can often take a long time before able to use Unable to use the app or save any updates if no internet connection available

Keeping all documentation, information and interaction with clients in one place where every staff can access Integration with Skedulo which assist in some scheduling

The ability to manage our customer contacts

Sometimes it loads really slow making our jobs slow too

It manages our customer emails effectively, making our solve time efficient.

Its UI is exceptionally well made, and I love the part where we can store the templates of the file so that we can reuse in future

The security is very tight to the point where it causes trouble to log for authorised users as well

I am mostly into emailer development, So it helps to make them easily with the help of the template, which could be saved in them and has decent UI to traverse through old files.

I can't speak for an industry-specific CRM, but I've worked with many different CRM platforms, and Salesforce is by far the best one. They have all of your bases covered when it comes to customer interaction. From marketing automation to analytics and application development - Salesforce has provided everything we need.

We've made many improvements and innovations since using this platform. It is truly a fantastic tool to have in our arsenal. We're looking forward to what the future holds with Salesforce!

I can say with confidence that Salesforce has been a game-changer for me. I would never go back to using anything else! It has enabled me to analyze and see improvements in my performance as a salesperson and my team's performance. It has made our jobs so much easier by managing every aspect of our company in one all-in-one place.

I couldn't live without Salesforce - having that single record of truth for all things customer related is a huge time saver and provides so much more clarity into prospects

Occasionally not the most user-friendly, but with learning and time it becomes quite an easy-to-use tool. Reporting is sometimes very manual and finding the right filters is tough, but after you get it, you're gold

Solving the tracking and reporting behind customers - plus it integrates with all of my tools allowing me to carry those insights into every aspect of business for me

Provides a platform to target customers through campaigns Win deals with leads and convert them into customers Support customers Ease of use

Integrations to few systems gets a lil complex sometimes

Everything from marketing to sales to service

Salesforce is cloud platform so need of high end systems at user end. Security and updates of Salesforce platform are managed by Salesforce so literally u don't need to do anything. Salesforce platform have different clouds solutions like sales, service , marketing and you can use based on your business model. Use their existing standard solutions or customise according to your business and liking. Mobile app support.

Salesforce is bit Costly, on premium side. Limited resources because of multi tenent platform, use efficiently for better experience. Large platform, lot of customisation so needs time to understand how you can greatly utilize given options.

We used Salesforce platform to implement our client's business on it, to scale their business. We brought data from channels on Salescloud and used analytics to improve their business. We also integrated service cloud and marketing cloud to bring more of the business. Sales increased and so managing large data was easy.

The default standard for growing tech companies for CRM

Some of companies brought under umbrella (Pardot, Slack) not fully integrated- yet

One place for alll data

Makes our sales operations easier. Sales people need it.

There's just so much and you have to configure everything.

Pipeline and data where sales needs it

It has a good community support. Pricing is reasonable and transperent. Versatile customization options across all the categories. Easy to manage data and it is very efficient.

Setup is bit complicated. Need a strong technical person to get this setup. That is the reason most non profit does not utilize the full potential of Salesforce.

Reporting is made easy through Salesforce. Dashboard is very much informative, if I want to compare two individuals that can be done simply in a easy to use charts and customization is easy too.

The ability to aggregate data from many data sources and integrate most of the time seamlessly to other business apps.

The platform could be heavy and slow sometimes - generating reports could take a while.

Aggregate all business data in one place.

The ability to keep all records and information in one useful spot, having access to all of the data at your fingertips.

Every company uses it different and it lacks continuity. The mobile app leaves a lot to be desired.

Manage my accounts and pipeline, helping to keep on task and make sure that I'm addressing the main areas of focus.

Salesforce support is quite good and prompt, and it is one of the best things about the salesforce platform. Other thing is that it can give you 360 experience with its wide array of different applications.

Moving on to a salesforce platform for a new developer is sometimes very expensive because of the lack of free salesforce resources on the platform itself. They do have trailhead modules but lack places where developers can implement their knowledge to learn.

Salesforce has various tools and applications that help businesses function swiftly on the internet. In addition, almost all their products are simpler for merchandisers and developers.

I like how Salesforce connects with a bunch of different platforms that my organization uses daily. It is a great software for customer retention and prospecting.

There's not much that I dislike about the platform. It is easy to use, while still robust, and can be learned and adopted by teams very quickly - which is another benefit to the platform.

Salesforce Platform helps us organize and track key information about a prospect's stages. We can keep track of the communications they receive (email, phone, etc), the stage of opportunity, and more.

The thing that I like best about the platform is it's reporting and lead stage capturing capabilities.

Too many options making it a little complicated for new users to navigate

It's a one-stop customer relationship platform. It enables sales and marketing teams to analyze the current sales funnel and take informed business decisions.

Salesforce UI is the best I like in SFDC .

Unable to track all the fields. It would be costing for adding more fields.

Account information and Customer info is helpful for solving the issues

The ability to work almost anywhere and the consistency of the interface.

Sometimes you need to take more than one step to get where you need to be.

Mainly focusing on CRM.

Salesforce platform is best tool to provide custom application solutions for client's needs to support accessibility on mobile as well as desktop version of lightning system.

Best tool explored so far..easy to develop and easy to use..

Flexible and easy access to mobile app solutions

Salesforce is very useful and it allows to collect of data, as well as specific data that is pertaining to the job or ask. It is also user-friendly. The team can create whatever function that is needed.

The log-in method can cause some heartburn. The customized security log-in works but when the application logs out it goes to a salesforce interface and the company username and passwords will not work.

This is used as a knowledgebase platform as well as a CRM database. It contains and retains information for both end-users and customers. It does a great job with mounds of data.

Once data is in the platform, it's very straightforward to pull and use the data to gather insights. Running & pulling reports is easy, as long as you know what you want to learn. Aso good that it integrates with other platforms and tools fairly seamlessly.

It's challenging to use or keep clean data if the structure is not consistent. Always a challenge with different architects and requirements. There must be a way to manage through a course correct scenario

Building & maintaining lead database, tracking performance throughout time, understanding the behavior of prospects, how quickly they act and what prompts action