Salesforce Platform Reviews & Product Details

Salesforce CRM is a one stop solution for the sales, marketing and customer teams. You can easily access the data at ease with the customized features of adding the desired tabs to enrich the accounts. Additionally, it allow to get integrated with 3rd party sales tools. Creating reports and analysis are really easy in Salesforce.

There isn't anything particular to dislike about Salesforce.

Salesforce CRM is one stop solution for the sales, marketing, customer support teams. It allows to add customized fields which really helps to enrich the accounts with personalized details for the prospects.

We can create different dashboards and reports in the salesforce platform. It's easy to maintain and fetch the data through salesforce. We can also integrate salesforce to different channels directly to fetch the data in. Data mining is also easy, you just need to select your filters and fetch the reports and do whatever you want.

Data duplicasy is one of the major issue in the salesforce. It captured same customer data multiple times if the customer's come through either different source or different channels. As per my openion, salesforce is quite a bit slow than other competitive CRMs.

As per my point of view, The main benefit of salesforce is to fetch the data to create data segments, analyze the day to day marketing campaign performance and to run the campaigns on different channels usging the segmented data.

It is very easy to use. You are able to see the entire profile of your customers and can make the best suggestions for products and services.

Takes a bit of getting used to, but once you get the hang of things it's a great platform.

Using it to track referrals and see the overall profile of customers.

The Salesforce platform allows me to easily collaborate with others in my company to complete our work.

I'd like to see the Salesforce reporting tool receive some updates. I think a more robust ability to cross examine information using keys across records would be extremely helpful for my job.

Salesforce Platform is helping my team globalize our approach to our due diligence processes, and it's helping our sales staff close deals more easily and quickly

I like how you can modify it to your needs and how easy it is to use. It creates a easy flow in your day to day work and the modifications are great.

Sometimes it lacks, and it can be difficult to see your own personal data.

Data logging

Salesforce offers a comprehensive and user-friendly CRM platform. The customizable features and robust analytics have significantly improved our sales processes, providing a centralized hub for managing customer relationships. The cloud-based system enhances accessibility, making it a valuable asset for our team

While Salesforce is powerful, the initial learning curve can be steep. Navigating through its various features and customization options can be overwhelming for new users. Additionally, the pricing structure, especially for smaller businesses, may pose a challenge and require careful consideration of budget constraints

Salesforce Platform solves various business challenges by centralizing data, streamlining sales processes, fostering collaboration, and providing scalability. It enhances CRM, offers real-time analytics, ensures mobile accessibility, allows customization, automates marketing, and improves customer service. These features collectively boost operational efficiency, customer satisfaction, and overall business success.

We are using it for Account management in new business, recurring business, support things, Legal, Finance, and Invoicing. It is being used for over 60% of business processes

The UI can be improved because the reports are not very informative

The entire account management, support ticket tracking, Invoice tracking, and contract tracking is happening in the SF

seamless communication, sales process, Workflow, Ease of Integration

Require Internet connection work. Some time might get little complex

Helps with Customer Insights, Enhanced Sales Processes, Smooth work flow

It's so much easier to use than it's competition.

Hard to clean if people are not entering data properly.

Keeps track of prospects, opportunities, meetings and can track what every team member is doing, no matter their role.

Its innovative nature by coming up with new clouds specific to each industry every day like edication cloud, data cloud , marketing cloud etc. They also have good customer support. I also like their automation tools by which we can automate our daily tasks

They are too costly if organization have less users. They should come up with some cost wffective licenses.

It helped me in intellegent routing of my cases using Service cloud as a result i am able close cases faster. Its email to case functionality is also awesome as lot of requests come on our company's mail.