Salesforce Platform Reviews: 4.5/5 — Highly Rated

The best thing about salesforce is that it's the most optimum and user friendly interface with best analytical and customisation offered to user

As per now we don't have any complaints with the platform

It is integrating the global need to share, archive and access the necessary and important documents

The service provide ny sales force. Marketing strategy was really good with products

Should pay more to the employees and should consider problems from their side too

By knowing the customer will help us to work easier

Providing true and calid data for connecting to customers

To be honest there is nothing to dislike but in some areas like more details for customers should be better

Providing more relevant information on data analysis

The amazing ability to adapt of the Salesforce Cloud is what jumps out the most. It gives me a complete toolkit for streamlining technical documentation, allowing me to collaborate effectively and effectively present convoluted technical information. This ultimately increases the ability for communicating well with both technical and non-technical stakeholders.

As a technical writer, the Salesforce Platform's initial difficult learning curve is my main worry. The platform's complexity can be difficult to understand and takes a lot of practise to become good in. likewise, even if they are mighty, some features can be inadvertent complicated, thus could make documentation effort more difficult.

Salesforce Platform efficiently addresses various challenges in software testing documentation. It streamlines test case management, tracks defects, and enhances collaboration among testers and developers. This not only boosts documentation quality but also accelerates the testing process, ultimately benefiting me by improving productivity and communication.

Integration and accessability and security is top notch and great user experince

nothing as on date which is making salesforce disliked by any user

sharing the secure documents and codes globally in the reach of everyone who is granted access to it

It's interface is so easy to understand and it's quite easy to implement the features, it makes my daily routine tasks easy due to it's automated interface. I love using this platform.

Sometimes I feel like there are some bugs needed to be fixed as whenever i just click on some tools it'll not perform any functionality the latency might needed to be improved.

It's making our daily development tasks easier as they have integrated a lot of functionality that is required for the development perspective, not only this it also saves a lot of time.

This is a user friendly platform. Even without high technical expertise, many users appreciate the fact that they easily understand the platform with it's drag and drop facility. The platform can also be tailored according to customer specific needs. The automation feature given through flows and triggers align with user's unique business process. The analytics feature is fantastic.

As of now, I do not see much drawback with Salesforce platform as a whole. With every new releases comes better experience. The robust support network and active community users are always there. Besides there are documentations, forums and resources always available in case of any inconveniences.

With salesforce, we have multiple country users working independently focusing on their own country data. This has been possible through the sharing setting and various record type feature. With flows, we are able to disinguish multiple decisions based on countries. Users find it very easy to see their reports with all the filters as per their usage available at one place. The multi-factor authentication through Authenticator app prevents any unauthorized access. We also implemented Survey feature within the salesforce and the users found it very useful as they did not have to switch to any third party app. Through data import wizard, users can easily import bulk data. I also recently implemented Macro and the users were really happy that they could easily do task with single click.

The Salesforce platform gives a singular opportunity for database administrators to harness the potential of a powerful and scalable cloud-based CRM solution. With skill, you'll manage data and ensure reliability, security, and accessibility. You may promote efficient operations and frictionless user experiences by designing data models, streamlining queries, and optimizing performance. Working with varied teams, you will turn data into useful insights that will help you make wise decisions and promote corporate success thanks to Salesforce's dynamically interconnected ecosystem.

Despite its capabilities, Salesforce can provide difficulties for database managers. Due to its complicated data model, substantial customisation may be necessary, which could make maintenance more difficult. Because loading of data and transformation capabilities are constrained, integration with third-party platforms might be challenging. Platform changes might interfere with current settings. Additionally, the private nature of the platform may limit some administrative activities, such as optimization of performance. A longer learning curve and less flexibility compared to conventional database systems may result from these issues.

By automating processes like incorporating data, validation, and security, the Salesforce platform streamlines data management. This reduces human mistake and enhances the accuracy and trustworthiness of data. Strong reporting and analytics solutions from Salesforce offer information for wise decision-making. The platform's scalability also meets expanding data requirements. Collaboration is encouraged by the unified system's reduction of duplication and assurance of data consistency across units. With better data visibility, I can spot trends more quickly and develop proactive tactics. The intuitive user interface of Salesforce accelerates up maintenance and troubleshooting. Overall, the technology streamlines database management, enabling me to effectively tap data's potential for tactical gains.

Salesforce's extensive features give me leverage as an operations engineer. Task and workflow automation improves efficiency by streamlining operations. Accuracy and well-informed decisions are guaranteed by its strong data management. User experiences are customised thanks to customizable interfaces. Productivity is increased by integration with other tools. A large community and frequent updates guarantee ongoing learning and development. The transformative effects of Salesforce on operations

As an operations engineer, navigating Salesforce's complexity can be challenging. Constant updates could interfere with modifications. Problems with integration may obstruct smooth data flow. Downtime could result from maintenance. Educating users about system changes could take some time. Managing automation with human touch could be challenging. Managing third-party programs and troubleshooting complex problems could be challenging. In order to combat these possible drawbacks, patience and fle

Salesforce offers a unified platform to handle the issue of seamless customer relationship management. It streamlines the procedures for sales, customer support, and marketing, encouraging greater communication and data-driven insights. Salesforce transforms how organizations manage and communicate with their customers by automating processes, streamlining workflows, and centralizing information. This helps businesses to improve customer interactions, spur growth, and make wise decisions.

Salesforce provides a centralized centre that improves collaboration and decision-making. Salesforce is a revolutionary platform for sales and customer relationship management. It automates processes, simplifies jobs, and provides data insights for strategic planning through customisation, scalability, and automation. Efficiency is further increased by its mobile compatibility, security features, and integration possibilities. Through its extensive capabilities and intuitive design, Salesforce enables businesses of all sizes to streamline sales processes, engage customers, and spur development.

Although Salesforce has many advantages, some customers might find its price structure to be confusing, which could result in unforeseen charges. The platform's considerable customization choices might also be confusing for non-technical users, possibly necessitating outside help for the best setup and management.

Salesforce Platform provides improved procedures, data centralization, and automation to address a variety of issues in sales and customer administration. Through its integrated tools, it streamlines testing and quality assurance as a software tester by making it possible to track defects, test cases, and project progress effectively. This quickens the testing process, provides better developer collaboration, and raises the calibre of the software as a whole.

1. Helps me toh find lead quickly and register them with all their details. 2. Workflow management becomes very easy for acquiring the customer. 3. I can customise Salesforce according to my company.

1. Some features are still not available on Salesforce Lightening. 2. Interface of old Salesforce is very complex and that's need improvement.

I can contact my leads, customer very easily. The process to reach my customer is now very easy for me. It has made the whole process automatic and only a single person can handle it.

Salesforce is easiest and user friendly CRM it can integrate with any tool and that is the advantage for sales people.

I am using Salesforce since last 5 years and till the date I do not find any dilikes yet.

Salesforce is used for streaming sales, Service And marketing activities via industry specific product and seamless software integration. It also offers solutions for various needs such as Sales cloud, Services cloud, Marketing cloud etc

I like all the filters and information that I can find in Salesforce. Is very useful and I keep my metrics on point. I'm able to find the customer's information very easy.

Sometimes I encountered issues when I'm requesting some services through the console. Also, I have some cases where the information is not populated and is not possible to work.

they are solving issues with the navigation. The platform sometimes does not charge the customer's information or the graphics are not loaded. Every time I'm seeing that they are working in this matter.

The platform in itself is s blessing for the people on upfront as well as for the people who plays key role to make such long lasting impression. Tracking all the goals and at the end having a milestone report makes huge difference when we look at the agents who kept on working hard and imrove their efficiency when it comes to meeting the target within time. The dashboard, is so comprehensive and minute deatils can be comorehended within short span of time..... I am soo in love with salesforce.

Nothing as such, with time any consumer would fall in love with it. Just a little peace of suggestion, if certification cost would be more affordable then it would really be helpful to the other regions of continent to learn and excel in field of salesforce

When it comes to storing user's data, no other database cam match the competence and ease like salesforce. It is soo easy to update data and add field's. What else a development team wants.

My biggest win is having all my customer information in the same place. Obviously, we need to integrate with other platforms to concentrate all relevant information, but Salesforce is my bible for managing my customer portfolio.

Sounds silly, but the fact that I need to update my password every 30 days is a bit annoying, but I understand the importance of this. Besides that, I don't think I dislike it too much.

Gathering all the customer information from sales to customer success, everything in one place. From renewals, pending cancellations, communication tracking and other relevant data essential to provide a good service

This platform is well integrated will all the different teams and it ensures smooth and seamless user experience. It also reduces gaps and turn around timing for tickets. It helps the company provide best customer service.

I have been using salesforce since a long time now and I can say that it has very few cons. The visual interface can be more attractive as for someone who is a new user may find it confusing at the beginning.

Salesforce is a platform which enables us to get a lot of tasks under one umbrella. The cross team collaboration is something which has made it easy for us to undergo all challenges and process all data with ease.

It is extremely amazing. Overall, Salesforce earns a Great user satisfaction rating, and 86% of users would recommend Salesforce. There are so many things to do and so many learnings.

It's not colorful enough as I am a colorful person in general. Also sometimes its gives error codes when accessing a report even though you are the only one extracting it

Reporting, continuous improvement, statistics, online learnings, and data extractions. Its also helps for us to identify needs within the business and statistic tracking

This is the perfect cloud I have ever user, very user friendly

There is nothing I dislike about salesforce very much robust in nature

It is very much helpful in creating real time applications and also very much robust in nature. Salesforce support is speedy and gives an appropriate solution to any problem.

Inputting sales data into CRMs has always been a pain for salespeople. Salesforce enables our team to have fields in the specific areas of the screen that we need, which not only helps us be more effcient in entering the data, but we also know where to look for it.

I wish the current Salesforce version populated/uploaded all the content from the start, as the classic version used to do, but overall the current version is better visually.

We have a source of truth for all of our data, with stakeholder's contacts readily available to us. It's helpful for company-wide tracking, data entry, and to execute contracts.

Enjoy using SF for quoting and tracking of client data.

No dislikes! Love this platform! Especially SF lighthing.

Easy repository for all my quoting and client needs.

I got to use the salesforce platform in my previous company. And the way this platform does all the automation work, it makes easy for the person using it.

It becomes difficult sometimes to do integration of salesforce with other platforms the only difficult part.

The mfa and sso have been very supportive while using Salesforce as it helps in the security of the Applications. Everything is available on cloud and is easy maintenance.

Customization: Salesforce offers a high level of customization, allowing businesses to tailor the platform to their specific needs. This flexibility can help streamline processes and workflows. Scalability: The platform is designed to scale with your business. Whether you're a small startup or a large enterprise, Salesforce can accommodate your growth and evolving requirements. Integration: Salesforce provides a wide range of integration options, enabling seamless connectivity with other tools and systems your business relies on. Automation: The ability to automate various tasks and processes through workflows, triggers, and process builder can significantly increase efficiency and reduce manual work. Analytics and Reporting: Salesforce offers robust reporting and analytics features that provide insights into sales, customer behavior, and other key metrics, helping businesses make informed decisions. Community and Support: Salesforce has a strong community of users, developers, and experts who often share best practices, tips, and solutions to common challenges. The availability of resources and support can be valuable. Mobile Accessibility: Salesforce's mobile app allows users to access important information and perform tasks on the go, enhancing productivity and responsiveness. AppExchange: The Salesforce AppExchange offers a marketplace of third-party apps and integrations that can extend the platform's functionality in various ways. Security: Salesforce places a strong emphasis on security, providing features such as data encryption, access controls, and authentication options to protect sensitive information. Constant Innovation: Salesforce consistently introduces new features, updates, and improvements to keep up with the evolving needs of businesses and to provide a competitive edge.

Complexity: Some users have found Salesforce to be complex and overwhelming, especially for those who are new to the platform. The extensive range of features and customization options can lead to a steeper learning curve. Cost: Salesforce can be expensive, particularly for small businesses or startups. The licensing fees, add-ons, and implementation costs may strain budgets. Customization Complexity: While customization is a strength, it can also become a challenge. Extensive customization can lead to maintenance issues, especially when updates or changes are introduced. Performance Issues: In some instances, users have reported performance issues, such as slow load times or system crashes, especially when dealing with large datasets or complex processes. Integration Complexity: While Salesforce offers integration capabilities, integrating with certain external systems or legacy applications might require specialized expertise and resources. User Interface: While Salesforce has improved its user interface over the years, some users still find certain aspects of the interface less intuitive or aesthetically pleasing compared to other modern applications. Dependency on Third-Party Apps: While the AppExchange offers a variety of third-party apps, some users may find themselves relying on these apps to fill gaps in functionality that they believe should be included in the core platform. Ongoing Maintenance: Keeping up with updates, ensuring data accuracy, and managing ongoing maintenance can be resource-intensive and time-consuming. Limited Offline Functionality: While there is a mobile app, some users have expressed a desire for more robust offline functionality, which could be important for users who frequently work in areas with poor connectivity. Support Challenges: While Salesforce offers support resources, some users have encountered challenges in getting timely and effective support for their specific issues.

Streamlined Sales and Customer Management: Salesforce helps businesses organize and manage their sales processes, customer interactions, and leads. This streamlines sales activities, improves customer relationship management (CRM), and enhances communication with clients. Data Centralization: The platform centralizes customer data, interactions, and historical information in a single location. This enables teams to access relevant information quickly, leading to more informed decision-making and personalized customer experiences. Workflow Automation: Salesforce's automation features automate routine tasks and processes, reducing manual effort and increasing efficiency. This leads to improved productivity and allows employees to focus on more value-added activities. Improved Communication: The platform facilitates communication among teams, departments, and even remote workers. This helps break down silos, enhances collaboration, and ensures that everyone is working from the same updated information. Analytics and Insights: Salesforce provides robust reporting and analytics tools that help organizations gain insights into their sales performance, customer behavior, and overall business trends. This data-driven approach enables data-backed decision-making. Customization and Scalability: Businesses can customize Salesforce to align with their unique processes and requirements. The platform's scalability ensures that it can grow alongside the organization, accommodating changes and expansions. Customer Service Enhancement: Salesforce offers tools to manage customer support and service interactions. This leads to quicker issue resolution, improved customer satisfaction, and the ability to track and manage service requests. Sales Process Optimization: Salesforce helps optimize sales processes by providing visibility into the entire sales pipeline. This enables sales teams to identify bottlenecks, optimize lead conversions, and improve overall sales performance. Integration Capabilities: Salesforce integrates with various third-party applications and systems, allowing businesses to connect different tools and data sources for a more comprehensive view of operations. Mobile Accessibility: Salesforce's mobile app enables users to access critical information and perform tasks on the go, leading to increased responsiveness and productivity. Innovation and Agility: By leveraging the platform's capabilities, businesses can innovate and adapt quickly to changing market conditions, staying competitive in their industries.

exporting lists as excel is very helpful for what I do in my day to day

can be hard to initially understand salesforce

Salesforce helps keep all my prospects in one place and I know which ones I have reached out to

Its cloud technology and easy to learn, Client is happy to use this platform. Most effecient and effective platform. Vlocity makes more easy to develope and copado is very much easy tool for deployment.

Always uprading certificate for every 3 months, if not it will get expeired. Some exceptions debugging to see the exact log is difficult and inbuilt workbench and import wizard have limitation.

Cutomer need some funtinality which is flexible and adoptable for changes, Flow is very effective way to build and debug with no code knowledge and custom metadata is best way to store data and migrate to higer org, Salesfore Bulk API, Streaming API is best way to support integration with third party system, Platform even to trigger and execute logic when required.

Compared to other technologies I worked on, Salesforce Digital Experience made the job too easy for me to build the application using Apex, Triggers and LWC. Salesforce is providing a wide range of features for different purposes made work simpler and faster.

While Salesforce is providing wide range of features, they didn't provide few basic features in SOQL, SOSL which increased the load on developers on getting the correct data after querying with basic soql and some other minor issues in other features leading us to develop the whole feature our selves.

Compared to other technologies I worked on, Salesforce Digital Experience made the job too easy for me to build the application using Apex, Triggers and LWC. Salesforce is providing a wide range of features for different purposes made work simpler and faster.

Salesforce admin part help me to minimize the multiple task.

Over all good nothing to say about Salesforce

Help to easily creating report easily define object and field.

The most good thing i like about this platform is the lightning user interface which is easy to use and easy to understand for naive user also and its custom ability to customize everything according to your requirement.

As such there is no dislike about salesforce the only thing that is we have to work under some limitations and we have limited features in free edition of salesforce.

For me salesforce is solving the headache of handling large database which we before handle in spreadsheet and excels now we can handle large set of data with lightning reports and dashboards.

It is user and beginner friendly. The platform provides its own learning website which is really cool and easy way to learn. The main platform has multiple cloud solutions curated for each specific customer needs along with helpers for the user to easily start of with the application and not comprising on the quality.

It's the best platform and no reasons to dislike it.

The user interface of Salesforce is beginner friendly and cool. To create anything or build, publish anything it's very easy for the user as all solutions are in single platform

The capability of adding several information for every case scenario. The usability is really easy and helps you collab with others really good

Since it has a lot of fields of information, the view can be a little bit messy

The ability to manage information globally without restrictions

Easy interface, user freindly, the tool has one of the best customization.

The option of screen recording is lacking in the tools

This tool is helping in maintaining the Customer's data collectively and having availabilty of Customer's account and data information.