ScalaHosting Reviews: 4.8/5 — Highly Rated
ScalaHosting is a Dallas-based managed cloud provider with nearly two decades of experience in the hosting industry.
Why ScalaHosting?
* The #1 Web Hosting provider on Trustpilot (kept this position for the past 2 years) and the #1 on G2 for VPS Highest User Satisfaction;
* Simple website management with our own SPanel control panel - a free cPanel/WHM alternative
* Free and effortless unlimited migration - we will migrate all your websites and mailboxes at no additional cost and without any downtime
* Unconditional anytime money-back guarantee - just to show you how certain we are about the quality of our services
* 24/7/365 "Ask anything" expert support you can rely on - get help whenever you need it via live chat (instant) or by ticket (15 min. response time)
* We always use the latest hardware to make your websites ultrafast - with All-NVMe storage and the latest Intel Xeon Gold 6444Y processors across all our data centers, you can expect nothing but lightning-fast website performance
* Ecommerce-ready Managed Cloud hosting - an all-in-one solution with all the features and capabilities you need to run and grow your business
* Focus on the Managed Cloud - shared hosting is something from the past, and here at Scala, you will get all the help you need to make your cloud migration as smooth as possible
* Joomla exclusive VPS provider - endorsed by the Joomla's founder, Brian Teeman
| Capabilities |
API
CLI
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Ease of use |
Beginner
|
| Deployment | Cloud / SaaS / Web-Based, On-Premise Linux |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare ScalaHosting with other popular tools in the same category.
- One of the very few hosting companies that actually care about their customers (good support).. check their reviews on trustpilot and compare it to the other so called competitors such as Hetzner. You'd be surprised. - Very friendly platform. - Good prices (compared to contabo, A2hosting... and more).
I had to work with multiple other bad providers before finding them. Would appreaciate it if I could find them sooner.. so they could enhance their outbound marketing efforts?
Sleeping at night peacefully knowing my websites will be live without any issues
The support is one of the bests I know by now! Always helpful even with issues not directly related to the hosting provider!
I really don´t know, need to think about....
Fast servers and always there to help
They have the best customer support i have experience in hosting platforms
there is not much to dislike to be honest
white labeling and scalability of their plans
We've been hosing our corporate emails on Scala for 2+ years. ScalaHosing providers a reliable email hosting that is easy to setup and offers a friendly customer support. We are very happy with the performance and eas of use. Last but not least, the prices are much better than that of other premium serivces avaialbe online.
A group email (e.g. billing@mydomain.com) counts as email account, thus it uses up the email accounts in the plan.
ScalaHosing is helping us host emails affordably.
Scala Hosting is an excellent web hosting service that offers excellent customer service, top-tier uptime, and an array of powerful tools. With its easy-to-use control panel, it caters well to beginners who may be creating their first website, while also offering advanced features that more experienced users require. We have also used a website-monitoring tool to track our Scala Hosting's-hosted test site's uptime over a two weeks period. Every 15 minutes, the tool pings our website and sends us an email if it is unable to contact the site for at least 1 minute. The testing data reveals that Scala Hosting is remarkably stable; in fact, it didn't go down once in the two-week testing period. You shouldn't have to worry about your Scala Hosting site going down for extended periods of time.
Nothing at all to dislike about ScalaHosting.
Mail delivery issues have been solved by them with great passion. Daily backups, quick support & technically proficient staff.
I spent almost 6 months researching and comparing different web hosting providers. I thoroughly checked unbiased reviews and compared the pricing advertised by every well-known company out there. I recently had the pleasure of using services of Scala Hosting that truly exceeded my expectations. Not only did they offer the best VPS plans among all their competitors, but their pricing was exceptionally transparent, which made it a breeze to choose the most suitable plan for my needs. Their support team is not only knowledgeable and professional but also incredibly responsive. They consistently go above and beyond to assist their customers. Each interaction feels tailored to the specific needs of the customer, making you feel valued and understood. I've had my concerns addressed promptly every time I opened a chat. They're plans are feature-rich and having the ability to create unlimited emails so quickly was amazing. I had no issues getting my VPS resources implemented like a piece of cake. (I am currently exploring features & integrations they support so I hope I get to revisit and add my experience to the review) One last thing that I am particularly grateful for in my case is that I was given a week's grace period to allow me to fix a payment issue from my bank's end. If I could, I'd sign up for a decade long plan and I am not even exaggerating. Scala Hosting is definitely the best.
It's a bit overwhelming for beginners like myself when it comes to navigating the SPanel. I wish they'd make video tutorials on SPanel and launching a WordPress website for people who are not familiar with self-hosted platforms. It doesn't necessarily mean that SPanel is not better in comparison to CPanel.
I was previously using Shopify and I had very less control over things in general. It wasn't affordable to buy extensions/apps for each additional task related to eCommerce. Due to the current economic meltdown in our country, the monthly expense for my website was exceeding my budget. I literally scratched the whole internet trying to find a company that deserves my loyalty and is transparent towards their customers. I am glad I found ScalaHosting to be my web hosting partner for as long as I am in the business.
It's the best hosting service that you can imagine. I mean Scalahosting company. They have a user-friendly SPanel and prices are modest.
I have never experienced any downtime using their services.
A lot of useful resources are inclluded in their plans which help me to run my web sites smpothly and reliably.
While we like the SPanel and the consistency of their platform, the #1 reason we've stayed with Scala all these years is, by far, their technical support. When we need it, they respond superhuman fast. No passing the buck or blaming plugins, etc. They're always focused only on the solution. We only need to contact support a few times a year but it's the confidence we have in knowing they're there and will help immediately that keeps us even as competitors have offered great deals to switch - we're still at Scala.
I was initially disappointed when Scala started copying competitors like Hostinger with the heavily discounted initial monthly fee and then a pretty decent increase. I understand it and it's likely a strong marketing and business-building decision but it was disappointing. Just seemed a tad beneath them in my opinion.
Spanel is easy to use, much cheaper than Plesk and Cpanel and is very fast. Speed is everything to us and having worked with both other panels in the past, Spanel is insanely faster. I appreciate that Scala chose not to weigh it down with unnecessary graphics and special icons. It works. It works well. And it works fast. And that's all we care about.
I have tested and worked with more than 30 hosting companies all over the world. The services, their control panel & all equipment that Scala provides are the best I have seen so far. They have really an expert support team. I have never seen such polite and helpful people especially in a hosting company. There is nothing they can't solve. And they are so friendly that you feel like you are at home, circled by good friends that are always here to help you no matter what... The Spanel they have created is so user-friendly and so complete that I do not want to use other popular hosting panels anymore. In addition to all that, Spanel is totally free of charges. Cloudflare integration is great too. ScalaHosting is really providing A+ services since day 1. It's so great to be one of their customers.
There is absolutely nothing I dislike about Scala Hosting.
ScalaHosting provides managed hosting services for my startup website. On the hosting side, everything is stable & I am a very happy Admin.
I was able to port my email account hosting to ScalaHosting and works well with my email clients. I formerly hosted them with Godaddy.com which decided to require individual hosting costs for each email account using Microsoft Outlook which I don't like and find too costly.
I havent tried other services yet to tell about this.
hosting email accounts
I have a Drupal 10.x site with a custom feature for the look and feel. This required assistance to ensure I deployed the site correctly. The support staff eased my concerns by providing answers during the integration process. am able to work with the supporting staff when needed to resolve issues or receive insight about best practice in implementing a solution. I had to use support quiet frequently during setup and they were there to assist me. I also like the 2 factor authentication feature, I think it's excellent for security purposes.
I am fairly new, say about a year or so at scalahosting. Honestly, I haven't encountered any downside so far.
Website deployment and virtual Private Services
I've been an email hosting client with Scala Hosting, and the experience has been outstanding. The reliability and speed of their service are commendable. What truly sets Scala Hosting apart is its exceptional customer support. The team is prompt, knowledgeable, and goes the extra mile to resolve any queries. I appreciate the seamless email hosting experience and the reliability of Scala Hosting. Top-notch service! - Satisfied Email Hosting Client
I would like to suggest work on backup and easy migration services, especially for Email Hosting because I am an email hosting client.
ScalaHosting excels in solving hosting challenges, ensuring reliable performance, robust security, and scalable solutions. Their responsive customer support swiftly addresses my issues, providing a hassle-free hosting experience. This reliability allows me to focus on my online projects with confidence, knowing that my hosting needs are well taken care of.
The Budget Friendly Servers/VPS and the Always available Support Team makes managing and troubleshooting any issue very easy. Clean Dedicated IP hosted in Multiple Regions to choose from and also one of the advantage is almost 0% downtime of servers.
One of the downside is unable to attach multiple IP to same server/VPS, instead we have to get different servers for different websites if we want dedicated ip for each websites, which is cheap than getting the seperate IP , but yeah we have then extra server to setup and manage.
Our business relies on high-speed servers for optimal performance and efficient email transmission. Scalahost offers open port 25, simplifying email server setup and enabling seamless sending of business emails without the necessity for separate email services. Additionally, we can utilize Scalahost VPS for deploying our websites and applications simultaneously.
Scala hosting has Best Customer Support. Overall process from buying to setup a VPS is very easy.
I like these server but sometimes these down with heavy traffic load.
I can use server resources effeciently according to my need.
I run a small software company, and we initially signed up for ScalaHosting to host our company website. I am happy to report that the experience has been wonderful. The performance is top-notch, and our website loads significantly faster than before. On top of that, the 99.9% uptime guarantee is perfectly aligned with our needs. The managed VPS services take care of all technical issues, allowing us to focus on our primary business. No more worrying about server management or technicalities. It can be very easily Integrated with our system. Their SPanel is user-friendly and provides us with comprehensive control and management capabilities. The Best Aspect: Top Notch Customer Support. Truly a hassle-free experience!
Hmm....after having used their service for more than 2&1/2 years, I am yet to come up against a Road Block. Frankly, I am hard pressed to find out a downside in their services.
The need for a fast, reliable and scalable hosting service has been met expertly by ScalaHosting. Its cloud server offerings provide unrivaled speed and uptime, effectively enhancing our site performance and customer satisfaction. Their managed VPS services have freed up my team's time, allowing us to focus on strategic tasks. The 24/7/365 expert management they offer ensures our websites are running smoothly even when we are not looking - a truly dependable partner for all our hosting needs. I can't emphasize on their Support System, it is one of the best that I have come across in the Industry.
What really sets Scalahosting apart from the competition is their dedication to providing excellent customer service and, more significantly, understanding the needs of the client and WORKING with them to meet their specific case requirements, whether they be technical or not. Customer service is the cornerstone of any business that interacts with customers. While most companies these days seem to have fallen into a vicious circle of "copied and pasted" and "too busy to respond" customer care, Scalahosting is the complete opposite. I have worked with them for 4 to 5 years, and during that time I have never had a bad experience with them, either in terms of technical support or customer service.
From my experience, there is nothing to be disliked because they quickly resolve my problems whenever I require assistance.
I experienced a problem with another service provider's email delivery in 2018. I searched Scala Host on internet. After a lengthy conversation and technical discussion with Angel P, . I register and purchase a single email service. After some time, I decided to switch all of my websites to Scala WordPress Hosting since I am now completely satisfied and stress-free in terms of technology.
Scala Hosting support team is one of the best in the Industry. Whenever I based any issue, my problem was resolved within the first contact through Chat.
The pricing structure was very attractive but now not so much
I am using the Reseller Hosting plan of Scala Hosting and offer hosting services to my website design clients as an add-on. It always increases my revenue.
I like their Spanel and their customer services
Nothing I dislike with their services ever
First time I didn't know how contact SPanel with my vps account, and it's solved in first chat with customers services
1. Good prices. If compared with the market, very nice and comfortable prices 2. Good support. You do not spend time on discussions with an automatic system. You are connecting to real people. And your problems very quickly resolving 3. Nice list of services. 4. Quickly working cPanel 5. Stable of services.
Nothing now. You can test for 1 month as I know free of charge and check quality of service.
1. Most of the problem - IP addresses of my home providers sometimes go to the SPAM list. And Scala hosting blocked sending emails. But after a request to support it was fixed.
I want to say that Scalahosting is a trustworthy provider with stable servers and user-friendly SPanel. As for pricing policy, it's simple and starightforward. Worth trying.
I have no negative experience using their services.
Scalahosting has an excellent customer service and reliable speed, its a good decision to choose them.
Robust services in Europe and very freiendly and efficient support staff.
They brag about their sPanel control panel. It does almost everything the major web hosting panels do but it is just not for me.
They have provided a comprehensive service for me and my customers.
ScalaHosting customer support is perfect, fast responses and never had an issue that couldn't be resolved. Pricing is great and it was very easy to implement to my existing systems.
Haven't yet ran into any, all experience's so far are extremely positive.
Scalability
They are always available to assist and you can run your hosting business without any issues of downtime. I have never had a downtime with scala. All issues i have raised with them have always been resolved within minutes. I have been a loyal customer for them for 4 years and i have not been dissapointed. They also give grace period to pay up your invoices.
Their Spanel is good however its still a work in progress i had to revert to cpanel.
They offer reliable servers which are safe from malware attacks unlike other providers which i have used before. They are also trying to lower the costs of web hosting through offering an alternative web hosting panel which seems to be a very good alternative though its still have some work which needs to be done. They also have support team always on standby which is rare from most of the service providers which i have used.
Receiving a prompt, positive response when having a question or issue is very important, particularly when working with live ecommerce sites and is a major consideration when choosing a hosting partner. I moved the 90+ websites I manage across to ScalaHosting almost two years ago after receiving a less than satisfactory service from the previous hosting company. It's a decision I've never regreted and has really been benefitial to my business. The migration was really well managed, with ScalaHosting doing all the heavy lifting. It went without a hitch. The technical support is second to none. They respond instantly and are knowledgeable and super-helpful. Within a few months I got an invitation for a one to one video meeting with ScalaHosting's CTO, just to check I was happy with the service and asking if I thought there was anything they could improve on. That's great customer service. Their servers are reliable, fast and well managed. Scalahosting are on a continual quest to develop and improve their services. There's no question of them resting on their laurels. I wouldn't hesitate in recommending ScalaHosting to anyone looking for professional hosting with an exemplar support structure.
I've honestly thought about this for twenty minutes and there's nothing I dislike about ScalaHosting.
ScalaHosting provide excellent, state of the art servers and exceptional technical support that gives me the peace of mind that my customers websites will stay online and if there is a question or issues, I know it will be answered/resolved quickly.
Nice Webhosting Quick and Experienced Customer Service uptime 24/7, I love Scala Hosting
Nothing is wrong I get promte reply since 10 years i use it
Technical issues resolve promtely
I'm almost at a loss for words because of the exceptional service I have had with them! First of all, they don't seem to do the bait and switch that most companies do. What they advertise as the price of hosting is what you pay, not some teaser rate, knowing that you won't want to move. But their rates are better than most of the other companies being advertised, so why play games. Just start here and stay here! Second and this is why I am so impressed with them, the support I've gotten from them is better than I've ever had at any hosting company. I've talked with the same person George T. on a few occasions and first off, he knows their product. He knows enough to give suggestions and ways to improve upon what I was trying to do. Second he follows through, no sending a ticket and waiting for days and having to contact them six more times... I had a minor issue and he looked into it. Informed me that what I wanted to do would require them to make some changes on the server I was on. He stated that he would look into it offline (I was live chatting) and then get back to me when it was completed. Get this! He followed through with exactly what he said he was going to do. I didn't need to submit additional tickets. He made a note of what I needed and made sure it was done. Thirdly, they make it easy for me to change and grow. I wasn't sure what I wanted initially so signed up for a low plan just to test the water. It worked better than expected, so when I wanted to change plans they made it easy to do so. While I can generally hold my own with technical stuff, I don't want to do it. I know I can trust them to maintain what I need in the background, so I can focus on my business and not be worried about learning security and how to deal with spammers and hackers.
you need some time to get use to the new spnal
maintain lot of users under couple of vps servers
While the cost has increased once over the last years I have been with them the cost is still better than most others. The support is always there and does an incredible job. The servers are fast and easy to work with and the sPanel saves a lot since it replaces cPanel and the huge cost of it
I'm having a difficult time thinking of anything that I dislike about Scalahosting, I guess the only thing that would make it better is if the prices were lower but that is the case with everywhere.
I moved to Scalahosting a long while back because the previous hosting company would not even talk to me about Cloudflare, which I use for multiple reasons. Scalahosting supports Cloudflare integration. They also provide their special sPanel that works just as well, if not better than cPanel, without the cost.
i like that scalahosting has never let me down in terms of service or support. everytime i ask about something, they always have a satisfying answer that does not just push it off as something else or an excuse.
i'd like to see scalahosting to grow bigger and have more locations, maybe have some cdn type options
scalahosting is handling all my web hosting and server management, i dont have to be that server technical to host.
Incredible tech support! From my last web host, they have grown to the size where they outsourced their tech support and it went downhill from there. What took months to resolve or never got resolved Scalahosting resolved in 2 days!
Hmmm, the lack of the ability to edit the Mod Security but you can contact them and they will do it for you. The other small issue is the online HTML edit doesn't have a visual and code only. This is not a big deal because I use an editor on my laptop but it would be nice if I was out of town and had to work from another computer or even my phone.
Fast, good tech support. You can even pay extra to have them monitor your websites and take care of the problem before the customers notice. Another example is when I accidentally deleted a website and closed the account they were able to restore it within minutes.
Being there for 15 + years as a success partner, I can mention many advantages, but most of all the human factor as most important asset to any business, their staff and employees are highly scalable and perfectly selected to provide WORLD BEST Support, Billing and Sales departments are all wonderful people. All my credits will go to Human Resources Department of Scala they hire only the best people in the planet.
Well, I can not tell indeed because I don't know Anything I disliked about them for 15 years , but for me it's the prices.
The advises made by billing department to upgrade my package, they recommend the best for me , one of my packages was old (since VPS starts), they recommend switching to new package with same price, without their advise I could end-up with less cores and less spaces