ShipBob Reviews: 3.7/5 — Good for the Price

ShipBob's support team is incredibly responsive and open to feedback and implementing new processes that help serve our business needs.

None come to mind. Any issues we encounter and report on are shared promptly and usually amended.

Shipbob assists us with issues including 3PL demands and getting an accurate picture of data required when we have major product launches.

Their customer support is excellent! Really enjoy how streamlined their process is from receiving our packages to sending it out. The onboarding process was also easy

nothing! Their customer support is excellent! Really enjoy how streamlined their process is from receiving our packages to sending it out. The onboarding process was also easy

streamlining our fulfillment process

The tecnology of the system, is friendly and intuitive

Couriers policies, all the courier need to help with changing address or canceling shipments

We live in Chile, so we can sell without been in the USA

Easy to use interface. Clear instructions for getting products in each warehouse following the quick set-up wizard. Affordable rates with no minimum volumes. Good help documentation and live chat support. Plugin with Shopify is reliable.

Sellers are required to register for GST/VAT in each country they ship from, even if their total sales don't meet the minimum threshold for collecting tax. Some of the account and shipping settings are a bit hard to find. The quick-set sometimes looks incomplete when is complete.

Thanks to ShipBob I can afford to offer "free local shipping" to customers in multiple countries: USA, Canada and Australia in my case.

Easiness to navigate their platform and how easy it was to integrate with my shopify and amazon stores. I had a few questions at the beginning and I managed to get those questions quickly adressed by emails. Their shipping rate seems competitive. I recently also just had the experience of transferring inventory to Amazon and it was way easier than I had anticipated!

So far nothing, and I hope this will continue that way!

They handle the inventory and shipping. They also can do additional prep work that Amazon sometimes required.

La integración funciona perfecto, el despacho es rápido. Permite que mi sitio https://ecologicmart.com pueda tener una tienda.

Me cuesta un poquito más pero aún así vale la pena.

Amazon está restringiendo el volumen en inventarios en sus bodegas y dado que mi residencia no es en USA necesito en dónde almacenar y desde dónde rellenar inventario en el momento preciso. Además puedeo ener productos "fuera de Amazon" que son solicitados por personas que no gustan mucho de esta empresa.

I've been using ShipBob for 3 years, and I'm very happy with the shipping speed, their support and how easy it is to get help when needed.

Although it's rare, sometimes packages do get lost. But even when that happens, their support people are super helpful.

I can get my products shipped to my customers acorss the US and worldwide.

We like ShipBob's strength of technology!

As of yet, no dislike. We have had great customer service and user experience.

ShipBob's technology facilitates ease of fulfillment for high sku count clients.

With ShipBob our logistics and fulfillment is completely covered. The dashboard is clean and user-friendly. We can feel confident that this area of our business is completely taken care of.

Honestly, nothing. They cover our logistics and fulfillment perfectly.

Our team loves the dashboard and what we can accomplish overall. It saves us a lot of time. We are able to focus more of our efforts on marketing, which is a big priority for us right now.

Constantly looking to improve operations for ecommerce merchants through technology. Something important during an ever-evolving landscape, and something that so many fulfilment and 3PL centres just don't do. On a personal level though working on Partnerships with Karley is one of of my favourite partnerships!

May be a little too tech for a logistics company, it's hard to articulate but sometimes a simple solution is all that's required. If I'm saying that though, I'm getting pretty nitpicky.

There are very few logistics providers out there I trust. So many are legacy companies that don't even know what Shopify is. The best thing about Shipbob, IMO is how well they integrate with Shopify. As a merchant myself first, I've looked at over a dozen different 3PL and fulfilment centres, and Shipbob truly does the best job of consolidating everything into one place.

We’ve been working with Shipbob for a year now and have been very happy with their service. Our packages are sent on time and the integration with Shopify and Amazon is straightforward. Their analytics tools allow us to do inventory planning in an efficient way and shipping from multiple of their FCs has allowed us to reduce costs and damages while not increasing operational complexity.

There isn't anything that specific that I dislike about the Shipbob. The customer care team has helped us resolve any problems that we've had.

The main benefit has been to be able to fulfill our online orders on time from multiple fulfillment centers. This has allow us to deliver our products faster and at a cheaper rate.

ShipBob has been a great partner as Ample has grown. This is all really due to a team of people at ShipBob. They provide us with specific reporting that helped Ample make decisions that directly benefited the health of our business. Our Account Manager has worked hard to understand our needs and offered more flexibility than other 3PLs. They have used their expertise to give us business-specific solutions that have really made a difference.

They are growing so expect certain pains that go along with growing together but ultimately they are there to help our business and we appreciate that.

We just expanded into ShipBob’s Pennsylvania facility and are also using ShipBob’s new flagship fulfillment center in Moreno Valley, California. Storing inventory in different regions is key to reducing costs and transit times.

Amazing team with a strong willingness to always grow and incorporate their tech partners in any way they can.

Nothing at all! The ShipBob team is a truly valued partner of our agency

We have lots of clients come to us looking for better 3PL and shipping solutions. ShipBob is a great fit for a lot of these and is always willing to spark a conversation.

ShipBob has given us back valuable time and energy by handling the day to day fulfillment that's allowed more time to identify other areas where we can grow the business.

Old school design, but that's more an aesthetic thing rather than functionality.

Offering 2-day shipping to all US domestic cities, and being able to fulfill international orders at scale.

You probably won't believe this, but before we knew about ShipBob, one of our amazing clients, Good Grains, had to shut down because of shipping pressures and expectations on par with Amazon. Today, we recommend all our eComm clients to ShipBob because of their speed and fulfillment technology they provide so that smaller players (and bigger too) can compete.

Nothing, it's a clear cut experience and service that does exactly what it promises.

We work in the traffic and conversion space, not the fulfillment, but it's just as important to get repeat sales for our clients. Speed of shipment and fulfillment is an expectation everyone has today and that is realized with ShipBob.

I was TERRIFIED (like many business owners probably are) to switch to 3rd party fulfillment, but at the time I decided to do so, I was leashed to my label printer and spending most of my day stuffing envelopes and fulfilling orders - I was unable to look at the bigger picture of my company, and I realized that I was preventing it from growing. Switching to ShipBob was seamless and easy - their team was more than reassuring and everything went SO SMOOTHLY with absolutely zero hiccups. Since switching to ShipBob, I've DOUBLED my business, since I'm able to focus on larger projects. I'm finally able to have the freedom in my life to be an owner, not an operator. If you are hesitant - I would say that's TOTALLY normal, but I highly encourage any business owner who wants freedom in their life and the ability to scale their company to consider switching to ShipBob, it was definitely one of the best decisions I've made in my company!

I haven't experienced any downsides! If I had to pick one thing it is that they ship so quickly that a few times, I haven't been able to update an incorrect address on an order before it gets out - but honestly, that's a good thing. I've had nothing but a good experience with them.

I am able to focus on the big picture, not spend my day stuffing envelopes. My business has DOUBLED. I have freedom in my life and I'm able to enjoy the things that I love to do, instead of being tied to my label printer and frantically running to and from the post office.

They help our company generate millions of dollars in revenue

We have not found anything yet that we dislike about ShipBob.

Logistics

I cannot imagine trying to run a successful e-commerce company without a strong logistics partner. Outsourcing fulfillment to Shipbob from day 1 has freed up valuable time concentrate all efforts on different forms of growth. The best thing to know is that if my company were to grow by ten times in a short period, Shipbob would be able to handle the growth without skipping a beat.

At times the platform will make updates and needs the users to make updates accordingly. Although their support team is able to handle requests at a good pace.

Since launch, I have not needed to waste any time fulfilling orders and I have been able to spend more time connecting with our customers. Additionally, as we have continued to grow, we have been able to use the ShipBob analytics to divide up inventory to other ShipBob locations to reduce shipping cost.

The ShipBob software is incredibly easy to use. It integrates directly with my ecommerce platform (BigCommerce), and once an order comes in – it gets shipped out almost always that same day (if its bought a little later in the day, then it will go out in the morning). I can pull reports out to analyze my overall shipping costs and spend, and decide how best to allocate my inventory throughout the warehouses. The noissue partnership is great as well, and now I have 2 stickers from them going in with each order!

Nothing. I needed a 3PL software that was easy to use and that had a team that would pick, pack and ship my products as well or better than I would. They do both of those things so I can focus on marketing, driving traffic, building community and my brand.

ShipBob picks, packs and ships any orders within 24 hours (often within 2 hours) of the order. It tracks shipping costs, gives me averages, and allows me clear visibility into my operations.

Shipbob has a great user desktop interface and deep reporting on fulfillment and inventory metrics. When they make mistakes, as everyone does, they bend over backwards to make it right

At times, they will get behind and miss delivery SLAs. We've also had issues with lost inventory at times. The interface on the phone is challenging for order entry and I would think they would have an app to improve the handheld experience.

Efficient distribution of our products to multiple geographies across the United States. Receiving shipments from our production facilities. Tracking of our inventory.

I think the best about Shipbob is that it works smoothly and if you have any trouble there is always a responsive support team to help you solve your issues the best way possible. They are always very professional, answering on time and giving the best of them to make you feel respected and taking care of. Also, the platform is very easy to use.

I'm not sure if it is a Shipbob issue. But I would like that they were able to solve some issues that occur with the couriers sometimes. When something goes wrong on that end of the process is sometimes hard to solve it o impossible because it don't depends on them. I would like they could involve on that situations' solving better.

Shipbob help us in keeping the control of our inventory and in making all the necessary thing for us to process an order and send each customer his products correctly and on the best way possible.

Switched to ShipBob because our other fulfillment company gave us plenty of issues and I have not looked back since! Firstly, their customer service is brilliant. I had the honor of having Garauv as my onboarding consultant. He was extremely patient, knowledgeable, and great to work with! He made my onboarding experience a great one and I am extremely grateful to have him managing my onboarding experience! Secondly, Shipbob is efficient in sending out inventory and I don't have to keep an eye on it as I know it's in good hands! They pretty much help in any way they can so you're not alone in this process and I am absolutely grateful for it!

ShipBob has been great so far so no complaints!

Shipbob helps me to send out my orders and it has been a smooth process so far. The other fulfillment services I have used have not been as user friendly as this company has been.

ShipBob has been the most helpful in increasing our logistical capabilities. The upside of using ShipBob is that it has a global reach, so your growth will scale well with your ability to reach more consumers.

ShipBob's billing system seems to be the least valuable part of its system. The way information about each billing item is presented can be a little archaic or minimalistic, depending on what you are looking for.

ShipBob is solving our problems of storage, fulfillment, and returns. Solving these problems through ShipBob has benefited us by saving time. With their automated systems, we can set standards that we prefer and then forget about micromanaging every minute detail of our inventories.

How responsive and quick they are to fix any issues that I have!

There have been several glitches/mistakes in their system that have resulted in me losing customers.

ShipBob is shipping out all online orders my business gets from Shopify. It is helping me since my team no longer needs to spend a ton of time meticulously shipping out orders.

Great ease of use across interfaces, largely easy-to-find options and settings, with some deeper utilities that required some explanation from helpful service reps.

More built for regular storefront activity with evergreen product sales, less particular controls for pre-sale and staged/selective item fulfillment but not a prohibiting factor (I was a bit of an edge use case). International shipping problems and unexpected costs to customers arose unfortunately.

3PL for my merchandise store, solves a massive part of the puzzle for me as fulfillment is the trickiest part of the logistics associated with our merchandise sales.

Sarthak was a great onboarding rep who helped me through a number of tough issues and quickly corrected issues that came up. He was great to work with.

The initial dimension measurements done by Shipbob were very off and needed to be redone.

The are a very well integrated 3PL with most of my other services used.

Speed of getting orders out the door Transparency into inventory and orders Ease of use and implementation Analytics Greater sophistication than other services

Only downside has been some warehouse hiccups / transition that caused orders to be delays

Receives inventory, stores inventory, ships orders fast, gives business owners insight into how things are moving

The team behind Shipbob is very attentive and responsive, and this is crucial when working with a 3PL warehouse. Also, their dashboard is clean and easy to use. The shipments are usually shipped in a few hours from the time the order is placed.

Nothing to complain here, but they could provide a better refund police for items lost in transit. I believe they don't cover shipping costs, only a certain part of the product itself.

They allow me to focus on running my business instead of worrying about logistics, which is pretty hard to deal with!

Shipbob is user-friendly and simple to learn. Plus, it has great customer service. Typically we operate day to day without any issues.

The only downside is when something goes wrong, it tends to go wrong on multiple orders. Like one person got the wrong item 3 times before they finally corrected it!

Shipbob is our shipping solution. We have self-published multiple books and it is very expensive to package and ship them ourselves. So using Shipbob is super important to us.

Very good communication and high responsiveness. Everything went perfectly smooth and the support always did their best to resolve all issues.

Payment methods sometimes have their issues

Fast responsiveness so our packages arrive quickly at our customers houses. Also inventory managment is very efficient and the overlay of the dashboard is easy to use and allows for perfect inventory control and managment. The onboarding process was easy and we got a good introduction on how everything works.