ShipBob Reviews: 3.7/5 — Good for the Price

That they wont be my 3PL much longer, good riddance

They overcharge on nearly every package Their customer support takes 48+ hours to respond sometimes "We'll be refunding you the $2k+ overcharge" but still haven't seen a dime SLAs reset randomly without an explanation

I was holding off on leaving a review until my inventory returned to me in full and I got the $2k+ refund from their shipping mistake on my account, but now they missed their SLA, again, and I have no idea when I'm getting my inventory back, so here goes. I had a previously bad experience with a 3PL, so I felt a bit hesitant to sign up for ShipBob. Wow do I wish I'd listened to my gut. I have been lied to every step of the way. Emails to them go 24+ hours with no response. Their dimensional pricing sounds fine, until you realize they do not care at all about what size box they use. We have a small item (<.1 cu ft) that can fit into a 7x7x3 box. Their team was putting it into HUGE boxes, and charging us dimensional pricing on their error. This is the difference between a ~$5 shipping charge and a $32 shipping charge. Now multiply that over hundreds of similar errors and suddenly our bill was out of control within the first two weeks. They've said "we're definitely going to be refunding the difference" but I still haven't seen a dime. They claim that their SLAs got pushed back due to covid but "99% are still fulfilled on time". I have had may the inverse, 1% filled on time. Most are late to be fulfilled, late to deliver, and often "reset" their SLA with no reason given and nothing you can do to ask "why"? I have spoken to so many former customers that have had the same exact experience I have, and I can't understand how I didn't see it before I signed up. Their glowing reviews are a complete sham, and I didn't think I could have a worse experience than I did with my former company; ShipBob proved me wrong.

Not much great I can say about this company

1. They have lost our warehousing pallet three separate times over the last year. They have compensated us with "Shipbob credit" for the manufacturer's invoice of the goods after much prodding. However, this doesn't take into account the shipping cost, the lost customer opportunity cost, etc. 2. Their customer service is horrible. You talk to a different person every time, and I'm pretty sure that person is not in the US. They take very long to respond, and usually do not fix the issue at hand. 3. We've had four different account mangers assigned to our account over the past year. None of them were briefed on the account information prior to their arrival. Their account manager turnover is extremely high - that alone says something about this company. 4. Their API connection with Shopify is shoddy at best. Constant inventory tracking problems that had to be fixed manually. Overall I'd say if you are a small business, be very careful of this company. They may bleed your revenues and make a serious dent in your margins.

We have been using them for third party fulfillment for about a year and a half

Customer support tries, but when they are part of a dishonest organization, you won't get anywhere

When you sign up with these guys, you think it's a good alternative to Amazon, but it's not. As purely a holding warehouse, they are OK because rates are more transparent and easy to compare to others. But, use them for the fulfillment, and be prepared to be taken advantage of. They will charge you fees that are sometimes 300% more than Amazon, and guess what you can't do much about it because they are holding your goods. They impose additional "holiday fees'" (I'm sure it's all buried in the fine print because they always tell you it is) - their shipping rates are ridiculous compared to Amazon. I get it; we all expect to pay a little more than the rates Amazon negotiates with its partners, but not $14 vs. $5. They will do it until you say something - the first time they said, "oh, sorry about that - our mistake" and went back and adjusted the cost down a little. The next time I began to fulfill with them, the charges were even more, and i was told it was correct. Now fighting with them during the holiday season. There are also constant issues with their platform and service - mistakes make constantly. For me, its been a gigantic headache. Do yourself a favor and stay away from these guys unless you enjoy stress :).

to be honest, working with them has just created more issues for our business

Absolutely nothing. I wish there was a single good thing about this company.

They are a scam website. Just google "Shipbob.com Reviews" and trust what people are saying. Worst company I ever worked with.

THey charged my card over a $1000 without even telling me!!! SCAM

I can not find what i like about them there is nothing that you can like about them

They overcharge on shipping and never tell you the true price of shipping + picking etc, they send big boxes to charge you more, the same package with Easyship or pirateship is $40 while they charged me $80, same dimensions same weight! After this I decided to switch from them, so I created a B2B order on November 3, their SLA was 4 business days, after 3 business days I got an error on their end and contacted support and they said that something on their end is wrong. After this they said we will send this to our Tier II, so what they did is rest the SLA and decided to keep even more my goods, they were finally able to pick and ship on November 17. I tried to contact them many times on the phone and they answered only 3 times during 2 weeks and when I told them to connect me with the manager they said that she is in a meeting, while after 4-5 days she finally replied and just told me that she was out of office, while on phone they said 2 days she is in a meeting. Their support is mostly Indian and support does not know what they are doing. After they shipped them they just told me that accidentally they did not shipped some goods that were on that order! So during this time I was not able to sell any product because the support was not replying to me for 4-5 days and all I could hear was Sorry and accidentally.

ShipBob will cause you even more problems than you could imagine!

The web app works well, and so far the packages that I've shipped have all arrived on time. The employees I'm working with generally seem like they want to help.

On https://support.shipbob.com/en/articles/3983367-shipbob-s-turnaround-times-policies-and-slas, they promise a 2 day SLA to full resolution of support issues. I'm mostly writing to let anybody considering ShipBob know that's just completely untrue. I have been overbilled by them on multiple things. I have several receiving charges, which should just be a flat $25 fee, that have been billed at 2-4x that number. The employees I'm working with at ShipBob have acknowledged that these numbers are wrong, but we're now into the fourth day and no refund. The only explanation I get is that they have internal processes they have to go through, and those will take several days. That's an actual excuse for them not meeting their SLA - because these simple refund requests require internal procedures. To whoever at ShipBob may be reading this, if your internal procedures prevent you from getting simple issues resolved in two days, then DON'T PUBLICLY OFFER UP A 2 DAY SLA FOR RESOLUTION OF THOSE ISSUES. When this was raised to a manager, he told me that they have thousands of customers, so things take time and I just need to wait. Again - if you have so many customers that you can't resolve customer issues in 2 days, THEN DON'T HAVE A PUBLIC PROMISE ON YOUR WEBSITE TO RESOLVE ISSUES IN 2 DAYS. Anyway, if you go with ShipBob, definitely check your billing - I have been overbilled on warehouse storage, receiving and shipping, and I've been a customer for less than a month. It's pretty shocking to me that they can't be trusted to get such basic things right. If any ShipBob executives are reading this - I just want to be refunded for obviously billing mistakes in a reasonable timeframe. That's it. I really feel like I'm not asking too much here. Feel free to reach out if you'd like to discuss.

I am trying to get my packages shipped efficiently, and that's gone reasonably well. It's the overbilling and dishonest promises of customer service that are the problem.

The software is probably the only piece that works fine, though it's very slow to load.

I dislike pretty much everything. They do not pack orders properly. The support is unhelpful. When they make errors, you have to fight to get a refund every single time.

I'm able to fulfill orders closer to my customers and cut down shipping times.

Not sure, never got it implemented. Seemed like a good solution, but they stopped answering our emails at the end and never gave a reason.

Customer service and the inability to work with companies. Ridiculous business practice of just not responding to emails, rather than letting us know it's not going to work. So very strange and unprofessional.

We were going to have fulfillment in Europe, but they ghosted us and put our project back 4 months.

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The app is easy to use, and the support staff try very hard.

The warehouse staff are utterly incompetent. They constantly lose inventory, send items in oversized packaging (and overcharge accordingly) and use precisely 0 common sense. Every issue takes weeks to resolve, the support team rely on the incompetent warehouse team to provide answers, and they are too lazy or stupid to do so. Recently Shipbob switched to using DHL as standard for most light packages and the courier is completely useless. Many packages get lost, more take over 3 weeks to arrive (by which time i have been forced to refund / replace for my customers). Shipbob are utterly useless in dealing with the situation, they are so focused on penny pinching with a cheaper carrier that they just blame DHL and explain that I can pay double to use a carrier that will actually deliver my items. They take no responsibility for their choice to use an unreliable service.

At this point there are no benefits. It would be easier and more cost effective to ship and store inventory myself. Look elsewhere.

If you are thinking of a fulfilment storage for your company I beg you not to make the same TERRIBLE decision as we did. All their customer service is in India and they do not understand what 'customer service' is. We requested 81 pounds of our goods to be moved from West Coast to East Coast and prior to that we asked for the shipping. They send the link to their pricing which should be $146.74. So 2 days later, our credit card gets charged with $1,193.07. Now they say they never give any estimate before shipping and link to the pricing they sent was invalid to that order (we specifically referred to that exact order). This makes zero sense - they mislead customers, lie and do not even call you back to try to resolve the issue. Filed fraud with the bank, and reported them with BBB. Please go with Amazon or any other fulfilment center. They will charge you 2x what Amazon charges + ridiculous monthly fees + bunch of hidden fees. Biggest SCAM I have encountered in years. STAY AWAY!!!

They will charge you 10 times more than what they promise, no customer service, switch & bait.

They cost us thousands of dollars extra for shipping, often delayed. No benefits.

They are incredible at getting you signed up and explain to how they will handle all of your shipping needs

1) They lose packages all the time 2) Packages that used to take 3-5 days to arrive at our customer's locations now take 15-30 days and yet we pay 3x what we used to spend shipping ourselves 3) Shipbob will lose packages and not care 4) They will overcharge you for no reason and then only after you discover fees that are absurdly high they then perform an "audit" and refund you several thousand dollar overcharge 5) They even make it nearly impossible to take out your inventory

I hoped to outsource shipping to them, but this has been the biggest mistake we as company have made in 5 years of operation. We have lost hundreds of customers because of the issues that Shipbob caused. They have one job, which is to ship packages, but they seem to be unable to get packages on time or to the right people or even with the right items. One customer got 200 items instead of 2 in a shipment. Another customer got a box cutter inside the package. over 200 customers got their package after 35 days of shipping.

Nothing. Although they respond to emails, no resolutions are ever made.

Every order was wrong, unauthorised changes made, replacement orders to customers due to their errors took 4 weeks, slow SLA times 5-6 days to label an existing carton for shipping - everything about this experience was wrong. Awaiting refunds from their mistake now for 5 weeks. Shipbob should be a facebook marketing company, as outside of the ads they do nothing to service the clients.

Well if I wanted to drive my brand into the ground and go broke then I would use them

I wish there was something to like about Shipbob at this point. The complete lack of accountability, organization, transparency and communication is appalling. They are a hollow venture-funded operation that's doomed to go down in flames if nothing changes.

The lack of service and accountability is laughable, if it weren't so terrible and soul-sucking for Shipbob's customers. Empty followups and promises are made at every level of the organization and customers are left to hang. It's a service that probably works OK if everything is working, but one tiny issue can set off a domino effect of hellish customer service and complete lack of accountability. I've never worked with an organization that has been so unprofessional, apathetic, and borderline unethical about the lack of service provided. Shipbob is an example of how NOT to do business -- regardless of industry.

They have created infinitely more problems than they have "solved". Here is a list of issues that they have created: - Mixed up orders where they refuse to take accountability - Charges in the thousands of dollars for "holding inventory" in their warehouse for their screwups and missed SLAs - Missed timelines and misinformation from different levels of the organization - Emails gone answered for days on mission-critical items (e.g., why is nothing shipping out?) - SLAs resetting randomly without notice or explanation - Complete failure to adhere to SLAs - Numerous picking and packing errors with zero recourse - Sending customers extra inventory, with zero recourse and empty promises of compensation

The reason we switched to using their service was a more seamless ability to bundle products together. It has proven to be helpful for our purposes compared to our previous fulfillment solution. It also has a decent integration with Shopify, which makes the connection from sales to fulfillment a bit easier.

They have repeatedly overcharged us. They claim to use an algorithm to choose the best size package for your items, but the algorithm is set in their favor to pick a box that is larger than necessary. Trying to get a refund took over 2 weeks for them to investigate and many hours of my time. They then incorrectly claimed they owed us less than we calculated. Their customer service is very slow to respond, and when they do, it takes tons of back and forth to get some actual answers. I would not recommend this service. Their algorithm also makes forecasting fulfillment costs incredibly challenging, since it's proven to be very unpredictable.

We weren't able to bundle items with our last service, so ShipBob has allowed us to do that. It integrates with Shopify which makes connecting things a bit easier.

Slick looking software interface and website. We were sold on this but we have learned the hard way through countless emails, phone calls, thousands of dollars lost that we should not judge a book by its cover.

Outsourced customer service email and call center, possibly in India, means issues take at least a week to solve with back and forth, sometimes they can't understand your problem. Even with a US based call center, they are stationed outside of the actual fulfillment center so all they can do is tell you they'll check in with the ops team and get back to you. Inventory sent to warehouse took about 50 days to become in stock. The earliest products came online around 2 or 3 weeks, needless to say this was an extremely stressful period where we had to deal with frustrated customers and issue many refunds. ShipBob needs to be upfront about approximate stocking times. When the warehouse make errors (and they do quite frequently), they refuse to acknowledge it. One time we noticed the fulfillment/shipping price was twice what it was supposed to be and after bringing it up they emailed back a few days later giving a URL link to a help article and essentially telling us we were wrong. Only after persistently insisting we were right did they notice the mistake and issue a credit for difference. No apology made. Another time warehouse sent wrong product to our customers, and they outright rejected issuing a refund. If you make a mistake, you'll be charged many fees/hourly/charges for their time and effort. Many hidden fees and charges (they have your card on file but good luck getting them to correct their mistakes), customer "service" team are defensive and rude, incompetent at best. Your brand reputation will take a hit, because they take days to fulfill, often ship wrong product, and so much more. Big headache. Please, do not make the same mistake. ShipBob knows small business owners are unable/unwilling to make a legal challenge because of the time and expense. AVOID, and use at your own peril. If ShipBob makes a mistake, you'll lose money, lots of time, with no refund or credit and be left with no recourse short of filing a lawsuit.

A lot of problems have been created w/ ShipBob, including but not limited to issuing refunds, delays, angry customers, foregone profit, lost money, stress, anxiety, and a sense of helplessness.

Nothing... They do nothing well.... MAybe billing, they mess up on your shipments but are good at still billing you for them.

Poor communication Poor service Bad platform

RUN FROM SHIPBOB!!! Facts About My Experience With Shipbob: - I beg my rep to call me... he doesn't - They overcharged me significantly and only after weeks of fighting, refunded some of the money - They misplace inventory. I ran out of a $200 item. Last week, they "found" 94 that were in their NY facility (after months of saying there were none there) - My team sets up a shipment and they just don't ship it for 2 weeks I recommend you use ANYONE BUT THEM!