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ShipBob Reviews: 3.7/5 — Good for the Price
ShipBob is a full‑stack fulfillment platform combining third‑party logistics (3PL) services and proprietary fulfillment software. It provides order and inventory management, distributed warehousing, shipping/carrier selection and rate optimization, returns processing, branded packaging and kitting, reporting and forecasting, developer APIs and a proprietary WMS. ShipBob operates a global network of fulfillment centers and offers ShipBob Plus for enterprise customers and brands needing custom SLAs.
| Company | ShipBob, Inc. |
|---|---|
| Year founded | 2014 |
| Company size | 501-1000 employees |
| Headquarters | Chicago, Illinois, USA (120 N Racine Ave, Suite 100, Chicago, IL 60607) |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | Chat, Email/Help Desk, Knowledge Base |
| Training | Documentation, Videos |
| Languages | English |
ShipBob Pros and Cons
- Proprietary WMS and strong developer API with sandbox environment.
- Distributed inventory network enabling 2‑day express shipping across continental U.S.
- Broad integrations with ecommerce platforms, marketplaces, ERPs and subscription tools.
- Supports returns management and branded/custom packaging.
- Expert-led onboarding and multiple support channels; dedicated success managers for larger clients.
- No publicly published fixed price tiers for fulfillment; pricing is quote-based which complicates forecasting.
- Storage, receiving and fulfillment fees are composed of multiple line items and can accumulate.
- Lot/serial/batch tracking support not clearly documented publicly and may require confirmation for regulated/traceability use cases.
- Some user feedback indicates occasional inconsistencies in support quality at scale.
Compare ShipBob with other popular tools in the same category.
ShipBob is easy to use with an advanced portal that makes shipping and receiving easy. Due to this, products are checked in fast and as soon as they arrive. In addition, ShipBob has great analytics that help with inventory planning! ShipBob also has a wonderful onboarding team that will help you along the way! We had a wonderful implementation specialist named Ankit Gupta, who is essentially a ShipBob Guru with very fast response times to any issues or questions you may have. With Ankit helping us through the integration as well as teaching us the ins and outs, I feel more comfortable and confident using ShipBob as our 3PL. Written by - Clea Murphy, Head of Supply at Nutra Holdings.
I don't think it is necessary when doing an external transfer to Amazon to have the original order split multiple times and request the client to go into each individual split to add FBA box labels. It is a very tedious task to do and can take a long time to complete. It would be easier to add the box labels to the master shipment plan versus every single split.
Faster and more diverse shipping options and more advanced fBA workflows allow us to immediately ship out orders.
Easy to use and custome service will respond in time manner.
Sometimes some order missing but they will help.
Fast and easy.
Fulfillment cost, speed, communication, support team, onboarding team
USPS speeds are slow if you are shipping coast to coast. They do have a large fulfillment network to reduces the ship times.
It allows us as a very small business to not invest in a traditional warehouse space and labor.
ShipBob's platform is very easy to learn and get used to, combined with clear explanations it was a great experience to start working and continue working with ShipBob! Ankit Gupta, who helped me implement ShipBob into my business, was a great person to work with and would highly recommend his work to anyone looking to start working with ShipBob.
There were no negative parts of my experience with ShipBob. Great guidance!
Storing goods and automation of orders through Shopify, which makes having a business that ships goods very simple.
Responsiveness and ability to execute our fulfillment needs at scale.
Integration can be a little bit buggy resulting in confusing data, metrics and back end. Real world fulfillment however is not affected.
Shipbob is enabling the business to expand to different geographies quickly and seamlessly while ensuring that our standards are met.
Since the day I reached out to Shipbob they have been super responsive and helpful. The onboarding process has been so smooth. I first started working with Stephanie Fejzuloski, she answered all my initial questions and helped me set up the account, she was very patient with us. After we set up the account, I was assigned to Neal Rodgers and it has been about a month since I started working with him. He trained me on the system and every day helped me resolve any issues I had. Neal has been a great person to work with he is patient, responsive and knows the system well!
NO issues or dislikes! System can be a bit slow at times but nothing else
they have helped me store inventory, ship product out and manage inventory.
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My relationship manager, Sarthak, has been very helpful and supportive of setting up the business.
There have been a few small errors on inventory, and we work through them.
All aspects of the inventory management
We switched to shipbob, because we were having a lot of issues and a lot of returns from our last fulfillment company. As the head of ecomm, shipbob has changed my life! Clients no longer are looking for packages, because they get timely updates. I can see exactly what phase each order is in of delivery. The sending order process is so easy and they practically do the work for you. Bailey who has taken care of our account has been prompt with response and hands-on with teaching us how to run everything. We are just getting started with shipbob, but I hope to be with them for a long time!
I have so few complaints so far with shipbob. I guess my only concern would be checking in packages a little faster if possible and processing them to ship out? That being said we switched from a closer warehouse so I don't see it as a big issue at all! Also they just checked in my last shipment next day, so its already gotten faster!
They are making sure our clients know where their packages are, they are getting everything out maximum 24 hours after its ordered, they are making it so easy to ship products to their warehouse with the provided paperwork! They always let us know if there is an issue and an order is on hold and exactly why!
This is the first time our brand has worked with a 3PL, and the folks at ShipBob have been fantastic. From helping us get everything setup (including plenty of handholding) to just being plain friendly and energetic, everyone we have worked with at ShipBob has been great. Bailey has been keeping a close eye on our progress and is a joy to work with. We highly recommend ShipBob to any company looking to diversify from Amazon FBA, or who is in the process of setting up their online store on Shopify.
So far there have been no problems working with ShipBob.
ShipBob is helping our company to fulfill online orders and track sales trends (among other things) so we will know the best direction to put our efforts. They have really helped simplify the process for us.
ShipBob has revolutionized my e-commerce experience with their unbelievably seamless integration with Shopify, top-notch customer service, and innovative time-saving solutions that have truly given me the freedom to focus on expanding my business. I can't thank Ankit Gupta and Mike Rottar enough for their expertise and dedication in making the onboarding process a walk in the park. I wholeheartedly recommend ShipBob for anyone seeking a game-changing 3PL partner to elevate their online store to new heights!
In my experience with ShipBob, I genuinely have no significant downsides to report. However, for the sake of balance, potential users should be aware that 3PL services might require an adjustment period as you learn to navigate the system, and outsourcing logistics may not suit every business model. That being said, I've found ShipBob to be a valuable and reliable partner for my e-commerce needs.
ShipBob is solving several key problems for my e-commerce business, providing numerous benefits: Order fulfillment and shipping: ShipBob takes care of the entire order fulfillment process, from storage and inventory management to packing and shipping. This streamlines operations and ensures fast, accurate deliveries to my customers, improving their overall satisfaction. Integration with e-commerce platforms: ShipBob seamlessly integrates with popular e-commerce platforms like Shopify, making it easy to manage orders, track inventory, and monitor shipping statuses, all from a single dashboard. Scalability: ShipBob's infrastructure and capabilities support my business as it grows, allowing me to expand without worrying about logistics or investing in additional resources. Cost savings: By leveraging ShipBob's negotiated shipping rates and efficient fulfillment processes, I can save on shipping and operational costs, improving my profit margins. Time management: Outsourcing logistics to ShipBob frees up valuable time that I can dedicate to other aspects of my business, such as marketing, product development, and customer relations. Access to advanced analytics: ShipBob offers data and insights that help me optimize my supply chain, make informed decisions, and identify areas for improvement. Overall, ShipBob has been a valuable asset to my e-commerce business, allowing me to focus on growth and providing an exceptional customer experience while they handle the logistics.
International warehouse presence was an important issue for us, to help our overseas marketing plans.
Nothing much really, it was all very smooth.
The scaling ability of our shipping capabilities is far superior to any other options.
The perfect company to set up business operations and scale both in the US and abroad, focusing on product and marketing. The team is excellent - we worked with Ankit Gupta and he helped us with every question we had!
Not sure there are some. Guys are great in every aspect.
We do all things warehousing, preparing for delivery and delivery process itself with ShipBob
The personalized support they provided our company and all the information available about any questions you may have, and the transparency of their price structure.
It's not that easy doing the configuration all by yourself.
As a small company, we don't have the resources to store and manage products. ShipBob makes it possible for us to do business cost-effectively and efficiently, satisfying our clients and us. It also allows us to concentrate on our business.
I loved the onboarding process. I was paired with an excellent advisor to help get my inventory and fulfillment set up. From there, it's incredible to have my orders shipping so quickly! My customers have been amazed with the ship time.
When we were first getting started, we had a few picking errors, but since the first week, everything has gone out correctly! I think it was just working out some initial kinks.
ShipBob is holding my inventory, kitting my product, and shipping my order. As a small business owner, it is allowing me to scale at a rate that I would not be able to do without a great 3PL partner.
It's my first time using a fulfillment centre and they've provided a lot of customer support throughout the process
It would be great if they charged in AUD in shipping
We are a small business that doesn't have the manpower to fulfil orders
Super easy dashboard and easy to send in warehouse orders
The fees and costs change very frequently
Helping me get out my product quickly
Management that is passionate about helping you succeed and improving their services. The dashboard/UX is intuitive and easy to work with. Pricing is transparent.
Resolution times for minor issues can sometimes take longer than I would like.
Shipbob allowed us to focus on growth and customer service rather than simply fulfilling orders/operations. Returns are fully automated with integration with Loop.
Fixed predictable price and selection of product delivery speed
URO process is slow and somewhat unclear
ShipBob is solving the need to have multiple warehouses we own and manage
The support given by Lacey when joining the company including the walk-through of the backend ShipBob platform.
Nothing. The service was good and helpful
It is helping me reach more customers with our products.
Shipbob platform is great and has been very useful for us to continue to expand our brands. Their wms is also well built and we've never had stability issues. Customer service has been great as well.
Some of the tools need to continue to be built out for us to be able to be fully efficient. This would include things like bulk order warehouse changing. Making sure inventory is made available in a timely manner is extremely important to us and we've seen shipbob run into some hiccups with it.
Allowing us to have access across 4-5 warehouses and flex our fulfillment up and down due to seasonality and new brand expansion is been a huge benefit for Wholesome Goods.
The integration between your online store and Shipbob makes it easy for customers to recieve their purchase super quick! As soon as your integration is set up, you as the owner of the store doesn't have to do anything once the purchases are made.
The set up was pretty difficult, but if you do it with a Shipbob employee, it made it much smoother. I also wish that I could have a point of contact for any questions or concerns I have. I don't like that I have to keep emailing this general email for help.
Shipbob helps fulfill all of our shipments in a super easy, and timely matter. They are able to house all of our products and ship them out at normal shipping prices, super fast!
Shipbob was fairly easy to implement in an of itself but what made it extra awesome was anytime we got stuck we had Lacey to fall back on to help answer our questions. She was awesome and really made all the difference when we were just getting started.
One downside was not being able to integrate giftnotes from wix to shipbob.
It would have been extremely difficult for us to fulfill orders on our own while still getting them to people on time. Shipbob has been awesome in taking that stress off us.
Lots of FCs to drive down postage fees and reduce delivery times.
Hard to access a contact in the warehouse for urgent escalations.
Solving our expenses related to high postage fees with previous 3PL.
Shipbob is nimble, responsive to customer feedback and is growing at a pace most companies would struggle with. Somehow, they've managed to maintain excellent service while scaling up to meet the growing demand for global shipping options. They provide tools that make it easier for us to lower our costs. Their fees are some of the lowest on the market while their service is the best. We've worked with other shippers in the past and are so glad we found Shipbob. They make filing lost shipment claims very easy - unlike other shippers. Their team is always friendly by phone and email.
I honestly have no negative feedback at all. Shipbob is doing everything right.
Shipbob ensures our customers receive their orders as quickly as possible. I have the peace of mind knowing that part of our business is running smoothly and I don't have to worry about it.
Their technology makes for seamless integration that is also customized to your needs. It is easy to build customized processes and validate if they are working or not and the transparency in the process really accelerates any audits you do
With the technology being strong, you don't get the same "hand-holding" experience as you do with other 3PLs. I found myself double checking and validating a lot more in order to feel the same level of trust simply due to the outdated practices of the industry
The ShipBob implementation process is faster and easier than other 3PLs, allowing for fast transitions
The multiple choices for where to house our products.
The fees could be adjusted a bit, but it's not a big deal.
We can fulfill international orders more precisely and we no longer need to guess shipping rates.
ShipBob is user-friendly and makes you feel confident in the application set up!
ShipBob does not have any downsides that we can see yet, they have been so great to work with!
ShipBob is helping to eliminate the number of lost and undelivered parcels! They are also helping to provide accurate and up-to-date order tracking information! They have reduced customer complaints to near zero!
Their support team is awesome because they are always available.
Low spanish support. I'm from Peru so english is not my main language. I would like to get more spanish support
I usually buy heavy stock in the US and I sell it to all my US customers. Shipbob help to make de fulfilment process easily and automated.
Is completely automatic and API Connection is great. Nevertheless, the prices for logistics are expensive, so if you have good margins is fine. Competitive prices are complicated.
The prices are really expensive. Also, API Connections can be buggy, we had issues with Cartrover for almost 2 months but now is fixed. Nevertheless those issues could happen, but shipbob developers delivered response quickly.
You send individual items, those can be shipped really fast and tracking information can be communicated to Amazon and Shopify fast and secure. For automatic 3PL is more than OK.