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SurveyMonkey Reviews: 4.4/5 — Solid Choice
SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Ease of use |
Beginner
Intermediate
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | Email/Help Desk, Knowledge Base |
| Training | Documentation |
| Languages | English |
Absolutely nothing, we paid for the premium service, with "phone support", but never ever received any call from them, and they didn't fixed anything, They change service representative at every single email, absolutely no follow up, takes days to have a reply even though i have the premium account with the phone support.
Everything, too limited! No support, no real customization, additional language feature to hard to use, and way to complicated, and definitely the worst customer service i ever experienced.
None, this platform is terrible, we can't add the copyright symbol because it makes the platform crash, so a tremendous waist of time and money.
It’s identified with a few, quick questions.
I don’t know how to make a questionnaire in it myself.
Coordinating meetingns and events.
The layout of the website is well done.
You can only take surveys and earn money towards charities. You should be able to redeem for gift cards or PayPal for yourself.
Not many
It's intuitive and easy to use, didn't require any training
Nothing that I can think of at the moment.
Surveying clients about their current workspace.
It's nice that it combines a lot of surveys into one website.
There is nothing that I dislike with this product.
This can bring people together in a way that we are unable to do in meetings etc.
The Accesibilty of the product and how easy it is to use
I do not dislikes anything about the product
Beneficial to quickly send a survey
survey monkey is easy to use for young and old
interface is hard to look at, google forms is better
surveying patients, none
Nothing nothing nothing nothing more to be said on my face when she was on the phone she went on the same period as long as you was a sister I didn't have to do that for a long long time.
I don't like taking surveys. I just can't wait to go to get the job I can do it for me to get a us to do the same things.
None of these people are you sure you have the same kind.
OK platform, nothing special to add, I didn't like it.
Very bad customer service, I used to have a premium account that I downgrade to free when we weren't using it. I had to ask them to send me a excel file with the answers to one of the surveys I had online and they told me they weren't going to do it and I needed to pay for the full month for something that will take me 2 mins to do. Incredible bad service. But they answered very fast saying that for sure "it wasn't the answer I was wishing for" Also it's incredible they make you pay so much money in order for them to put their big brand on the survey.
Nothing to add
Lots of different question formats and you can do logic, skips, and white labeling of surveys which is nice.
No exportable data to do analysis elsewhere. Only PDF, PPT, and Excel exports.
We use surveys to do product reviews and customer satisfaction surveys and NPS.
Software was usable and had decent features.
Inadvertently upgraded free trial during testing trying to test out different features. no money back policy. bad form on their part. Our team realized it 2 days after and asked for refund and they were unwilling to give money back So, frankly we stopped our testing with them if that's how they treat potential customers.
We were testing for a solution to offer our 150+ clients. Poor customer service and policies from Survey Monkey. We ended up going with SurveyGizmo. Products are very similar, but they do have a satisfaction guarantee which allowed us to test all features without concern. After testing 3 different services we were able to successfully test SurveyGizmo and are putting together a solutions package to send to our clients.
Nothing stands out from this survey site. I would much rather have used Google Consumer Survey.
After paying $200 for 100 survey responds guess what SurveyMonkey gave me to analyze any of the results? NOTHING! Can't even compare Male vs. Female responses with out paying another $228. What's even more crazy is they will not even let me export the results. That is totally RIDICULOUS! I feel scammed and will never use their service again. I highly recommend Google Consumer Survey. For the same price of $200 for 100 responds they at let me export the results AND let me compare answers easily.
d
Flexibility, easy to use, but cheating the people is not good.
Cheating the people by advertising 100 free feedback then from the second feedback asked to pay money. It is fraud.
Useless
The free account has some good basic features. There is an acceptable selection of item types. If you are someone who only needs to do a few simple (<10 item) surveys with few respondents, then the Free plan might work for you (similar to Google Forms). There is a library of generic survey questions, if you need some general demographic, satisfaction, or experience information.
First, there are no good ways to really test drive the feature sets of the various subscriptions/plans. Response times are slow when designing and editing items. When editing items, particularly multiple choice or matrices, the multiple edit function will not work; it gives a message saying that your statements have special formatting that prevents you from editing them all at once, even if you did not touch the editing at all. The UI is dated and not organized in a very intuitive way. The Gold and other premium plans are overpriced given the limited functionality of item types, logic, reporting, paneling, etc. One huge piece of functionality that is missing is display logic for items and in-item responses. The ability to have more than one user or to share the survey with someone else requires higher subscriptions, which are far too expensive for the features you get.
We were intending to do a combination of brief, large-scale surveys and smaller sample, comprehensive questionnaires. We upgraded to the Gold plan and within a few hours discovered that the functionality simply wasn't there for the kind of survey experience we wanted to create (logic-driven and tailored to the respondent). We immediately notified them (within a few hours of making the upgrade) and asked for a refund. They refused and instead told us that we could cancel our auto-renewal for the following year.
It seemed like a good idea and was an ok platform
I created a survey which took an hour and though I was in the free section, I clicked send and it said I had used features restricted to a pro account only. Now if they had just stopped me from using those features I would have been happy as I wanted a free survey, instead I have now wasted loads of my tim so much so I have to waste even more writing this review! They seem to be very convoluted and money grabbing reading other reviews. Just tell us your fees and let people decide instead of trying to trick and con people into paying for stuff. If your product has value people will pay for it!
I wanted a survey as I am starting up a new company. i realised no benefits, in fact quite the opposite as I just wasted an hour and a half!
