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Teamleader CRM Software logo
Teamleader
Just one platform to run your whole business
4.3

( 48 )

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Teamleader Reviews: 4.3/5 — Solid Choice

Teamleader Overview
What is Teamleader?

Teamleader is a versatile CRM software designed to streamline customer relationship management, project planning, and invoicing for SMEs. It offers intuitive tools to help businesses organize contacts, track deals, and manage projects efficiently, all within a single platform. With its focus on improving team collaboration and enhancing customer interactions, Teamleader facilitates a smoother workflow, enabling businesses to focus on growth and customer satisfaction.

Company Teamleader NV
Year founded 2012
Company size 201-500 employees
Headquarters Ghent, Belgium
Social Media
Teamleader Categories on Findstack
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Ask Questions about Teamleader
What Teamleader is best for?
How does Teamleader compare to Lighthouse?
What are the pros and cons of Teamleader?
Teamleader Product Details
Capabilities
API
Ease of use
Beginner
Intermediate
Advanced
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Teamleader Pros and Cons
Pros
  • User-friendly interface combining powerful features
  • Seamless integration of CRM, project management, and invoicing
  • Time-saving automations for tasks and deadlines
  • Real-time project progress monitoring
  • Responsive and helpful customer service
Cons
  • Pricing may be higher compared to some competitors
  • Limited customization options for specific business needs
Teamleader Features
Activity Tracking (calls, emails, meetings)
AI assistance (summaries, signal detection, scoring)
AI Call/Text Automations / Virtual Agent
AI Lead Scoring
API Access
API Access / Integration / Open APIs
API / SDK / integrations
API / Webhooks / Integrations
Appointment Scheduling
Automated workflows / task automation
Automation / Workflow Rules / Triggers
Bulk / Mass Email / Outreach
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 11, 2026
Teamleader CRM Software logo
48 Teamleader Reviews
4.3 out of 5
Enterprise (> 1000 emp.)
Mar 14, 2023
 Source
Overall Rating:
5.0
JF
Jacob F.
Founder
Share
"Did not use it yet."
What do you like best about Teamleader?

It should be a good one for ongoing meeting communications that I am looking for

What do you dislike about Teamleader?

Don't have anything to dislike. Very much believe that it will answer my needs to perform my communications and analysis

What problems is Teamleader solving and how is that benefiting you?

I beleive it is going to help me a lot. At a moment cannot say how much.

Small Business (50 or fewer emp.)
Dec 20, 2022
 Source
Overall Rating:
5.0
PR
Pavan R.
Ceo
Share
"Great App"
What do you like best about Teamleader?

Team Leader helps me organize all my tasks and also helps me view all my sales reports. it is an user friendly interface makes me clear view to and it's awsome to use

What do you dislike about Teamleader?

There is nothing bad about the team leader. They are upgrading their bugs day to day to help their customers to have less issue using the app so I think they are doing great

What problems is Teamleader solving and how is that benefiting you?

It solves my issues like sales reports and billing data issues it supports me to get all the data at one access it helps in a way that I need not to go nay other apps

Small Business (50 or fewer emp.)
Jul 11, 2022
 Source
Overall Rating:
5.0
AA
Akpovi Ludovic A.
General Manager
Share
"Planning et fonctionnalités"
What do you like best about Teamleader?

Ils sont conscients d'eux-mêmes et privilégient le développement personnel. ... Ils se concentrent sur le développement des autres. ... Ils encouragent la réflexion stratégique, l'innovation et l'action. ... Ils sont éthiques et citoyens. ... Ils pratiquent une communication interculturelle efficace.

What do you dislike about Teamleader?

Leur planning souffre de cohérence optimale et opérationnelle. Manque de plans d'audit de Teamleader, suivi et révision des produits et objectifs équipes d'exécution et besoins des clients

What problems is Teamleader solving and how is that benefiting you?

La gestion de l'autorité et la responsabilité, être responsable de l'élaboration de stratégies et de la supervision. Rôle des chefs d'équipe chargés de communiquer la stratégie et de guider l'équipe vers les objectifs.

Small Business (50 or fewer emp.)
Jul 10, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"If you are the type that love to motivate people. This is the job for you."
What do you like best about Teamleader?

I love being able the motivate, encourage and guide my team. This allows me to not only improve on their areas of opportunity but it builds self-growth as an individual.

What do you dislike about Teamleader?

The time: Being a team leader takes time and patience. If you lack patience then this is not the job for you as it can get difficult and demotivating at times and you will cant show your team any negativity because it can rub off on them

What problems is Teamleader solving and how is that benefiting you?

Being able to solve company goals and individual teammate goals is beneficial to a team leader has it shows that your team is thriving to meet the needs of the business. It also shows that you are a great team player.

Small Business (50 or fewer emp.)
Jul 01, 2022
 Source
Overall Rating:
5.0
BC
Bernie C.
Managing Partner
Share
"Long time satisfied customer"
What do you like best about Teamleader?

The integrated services, everything from sales/marketing all the way to project management and invoicing in one place. And the human touch.

What do you dislike about Teamleader?

Actually, nothing really. Features come (and go) at the right pace. If I have to name something, maybe it's their mobile app which has received much less attention.

What problems is Teamleader solving and how is that benefiting you?

Everything related to running a business from an administrative point of view. Our biggest benefit, Teamleader helps us to deliver increadibly fast on deals and proposals, and on following up during projects. Invoices are clear and never lead to questions.

Mid Market (51-1000 emp.)
Jun 27, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"very user-friendly toll with perfect support"
What do you like best about Teamleader?

The Toll is developing all the time. The support I get is one of the best I have ever experienced.

What do you dislike about Teamleader?

Some special features which would be useful for our company are not implemented yet.

What problems is Teamleader solving and how is that benefiting you?

We get a grat overview abot our customers and current Quotations and Invoices. Bigger projcts are managed partly by TL aswell.

Small Business (50 or fewer emp.)
Feb 07, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very good experience. W"
What do you like best about Teamleader?

It's intuitively easy to use. I don't have to spend too long looking for any functionality.

What do you dislike about Teamleader?

I have absolutely no complaints whatsoever.

What problems is Teamleader solving and how is that benefiting you?

It's easy to communicate holiday requests to company leadership and to review past and future schedules.

Mid Market (51-1000 emp.)
Dec 07, 2021
 Source
Overall Rating:
5.0
Bianca U. avatar
Bianca U.
Key Account Managerin
Share
"Suitable software with excellent support"
What do you like best about Teamleader?

Excellent customer support. Support is reacting within minutes.

What do you dislike about Teamleader?

Some parts are not customizable regarding our special company needs. So far we always found a work around with the help of the support.

What problems is Teamleader solving and how is that benefiting you?

We are using Teamleader as CRM and billing tool. We also found a good way for our employees to track their project working time within the tool. So we can create invoices out of those tracked working times.

Small Business (50 or fewer emp.)
Oct 30, 2021
 Source
Overall Rating:
5.0
Michel T. avatar
Michel T.
Founder
Share
"Perfect companion"
What do you like best about Teamleader?

My quotes are being approved so much faster than before, and the whole process from approval of the quote to creating projects and sending out invoices is really well done. Important remark: their helpdesk is top-notch!

What do you dislike about Teamleader?

preparing the look & feel of your company documents (invoicing/quoting etc...) can be really tricky and took several hours. Would be nice to have something internal instead of the Word docs that need to be uploaded/downloaded to make changes.

What problems is Teamleader solving and how is that benefiting you?

So basically, by taking away the stress of invoicing, Teamleader gives me more time to do my actual job.

Small Business (50 or fewer emp.)
Oct 18, 2021
 Source
Overall Rating:
5.0
SD
Serge D.
Ceo
Share
"The most simple and efficient CRM application!"
What do you like best about Teamleader?

Easy to use Efficient help functions Fast and accurate support

What do you dislike about Teamleader?

Opportunities to purchase goods are (still) too limited

What problems is Teamleader solving and how is that benefiting you?

Follow up on deals and prospects Monitoring and invoicing of performance on projects Subscription formulas with automatic invoicing ...

Mid Market (51-1000 emp.)
Sep 22, 2021
 Source
Overall Rating:
5.0
HK
Hugo K.
Allround Medewerker
Share
"Teamleader een prettig CRM systeem om mee te werken."
What do you like best about Teamleader?

Simpel en makkelijk in gebruik. Een tip voor bedrijven.

What do you dislike about Teamleader?

Ik heb geen punten die me niet bevallen.

What problems is Teamleader solving and how is that benefiting you?

Digitalisering, meer werk in minder tijd, op een prettige manier doen voor onze medewerkers.

Small Business (50 or fewer emp.)
Jul 30, 2021
 Source
Overall Rating:
5.0
Frederic D. avatar
Frederic D.
Business Owner
Share
"Heel tevreden, alles in handbereik…"
What do you like best about Teamleader?

Als beginnende ondernemer wil ik graag eenvoudig een overzicht houden over mijn contacten, deals, projecten en cijfers. Met Teamleader heb ik de prefecten tool hiervoor gevonden. Na een aangename, maar zeer overzichtelijke en to the point 1-on-1 introductie met een Teamleader mede-werker (Tilo D), was ik in no-time weg met de hele app. Na een beetje fine-tuning door Tilo, zien mijn uitgaande e-mails, offertes en facturen er heel professioneel uit, kunnen mijn klanten alles online opvolgen en heb ik alles steeds in handbereik.

What do you dislike about Teamleader?

Niet veel negatiefs te zeggen over Teamleader. Enkel zou ik, voor mijn optimale werking van mijn administratie, graag een integratie zien voor de boekhouding app "Accountable". Zou helemaal TOP zijn. Misschien in de nabije toekomst.

What problems is Teamleader solving and how is that benefiting you?

Door Teamleader te gebruiken, bespaar ik tijd, behoud ik overzicht en ben ik steeds flexibel en up-to-date.

Small Business (50 or fewer emp.)
Jul 19, 2021
 Source
Overall Rating:
5.0
SH
Sam H.
Zakelijk Medewerker
Share
"Eindelijk!"
What do you like best about Teamleader?

Helder, eenvoudig systeem om onze contacten te beheren. Eenvoudig uit te leggen aan alle collega's, iedereen is er snel mee weg. Koppeling met andere sytsemen: Mailchimp, Outlook. Veel potentieel in 'Projecten'-module, zeker als culturele organisatie.

What do you dislike about Teamleader?

Eigenlijk niets, als ik iets moest zeggen: het systeem is voor ons als culturele instelling soms iets teveel commercieel gericht. Gelukkig kunnen we (of de behulpzame consultants) er altijd wel een draai aan geven zodat we alle functionaliteiten kunnen gebruiken

What problems is Teamleader solving and how is that benefiting you?

eindelijk zijn die 100'en Excels met contctinfo verleden tijd! ook handig in combinatie met Mailchimp om gerichte communicatie uit te sturen

Small Business (50 or fewer emp.)
Jul 02, 2021
 Source
Overall Rating:
5.0
SV
Stefaan I Safer By Syinna V.
Manager
Share
"Alweer een tevreden klant"
What do you like best about Teamleader?

Als groeiend bedrijf hadden wij vooral nood aan een solide ondersteuning van onze bedrijfsstructuur. In een 3 jaar tijd zijn we van 2 naar 9 medewerkers gegaan wat een planmatige aanpak vereist. We vonden zowel voor de dagdagelijkse planning, nazorg (facturatie gelinkt aan onze boekhoudpakket) alsook de garantie op een stabiele werkomgeving via Teamleader. Een groot deel van de groeipijnen werd door de modulaire mogelijkheden weggenomen. Het team van Teamleader stond ook altijd klaar met raad en daad om mee te evalueren of er bijgestuurd kon worden in het gebruik van de pakketten. Het gebruiksgemak is veelbesproken in de teams-vergaderingen. Het "keep it simple" principe is zeker een grote meerwaarde, we werken immers met veel verschillende types van mensen! Op vandaag staan we voor enkele grote uitdagingen maar hoef ik mij geen zorgen te maken over de reguliere werking van Syinna BV.

What do you dislike about Teamleader?

Geen zaken te melden die mij negatief gevoel geven

What problems is Teamleader solving and how is that benefiting you?

- planning - uitgaande facturatie - workflow - takenmanagement - interne workflowcommunicatie - transparantie tussen werknemers - Follow up van dossiers - transparatantie naar de klanten toe - reguliere werking

Mid Market (51-1000 emp.)
Apr 10, 2021
 Source
Overall Rating:
5.0
Keije v. avatar
Keije V.
Manager Sales
Share
"Happy user"
What do you like best about Teamleader?

Easy to use, standards, app, lay out....

What do you dislike about Teamleader?

Very recognizable as Teamleader product.

What problems is Teamleader solving and how is that benefiting you?

Transparency, optimization of sales funnel.

Mid Market (51-1000 emp.)
Nov 23, 2019
 Source
Overall Rating:
5.0
Yakub S. avatar
Yakub S.
Graduate Research Assistant
Share
"Teamleader"
What do you like best about Teamleader?

It's really awesome, the software really helped me a lot. totally worth it. I didn't dislike anything. It really helped me a lot. totally worth it. I didn't dislike anything. It really helped me a lot. totally worth it. I didn't dislike anything. It really helped me a lot. totally worth it. I didn't dislike anything. It really helped me a lot. totally worth it.

What do you dislike about Teamleader?

I didn't dislike anything. It really helped me a lot. totally worth it. I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.

What problems is Teamleader solving and how is that benefiting you?

It's really awesome, the software really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.I didn't dislike anything. It really helped me a lot. totally worth it.

Small Business (50 or fewer emp.)
Nov 27, 2023
 Source
Overall Rating:
4.5
AM
Anusuya M.
Management
Share
"Superb tool for organizing the tasks in small to medium businesses"
What do you like best about Teamleader?

Teamleader is simple and efficient tool to organize your tasks like sales reports etc. It has a user-friendly interface that a new user can send invoices to clients, track the quotations, tenders. Basically it organizes all your tasks very efficiently. Their customer support is quite agressive to solve your problems or implementations.

What do you dislike about Teamleader?

If there could be more customization options available. Sometimes become slow if there is an inconsistent internet.

What problems is Teamleader solving and how is that benefiting you?

It's user-friendly dashboard quickly shows the details about the status of the tasks. Also generating reports, tracking the billing data become so easy and you can find everything in a single app.

Small Business (50 or fewer emp.)
Oct 26, 2023
 Source
Overall Rating:
4.5
AM
Amalendu M.
Vp Operations At Lifelike Studios
Share
"Good CRM tool for small business"
What do you like best about Teamleader?

We able to manage our sales activities very efficiently with this tool. This is a very easy to use tool for keeping track of tenders, quotations, generating invoices etc. Overall it made our process quite faster. The customer support is pretty awesome. Implementation of the tool with our accounting software became easy with the help of the customer care.

What do you dislike about Teamleader?

Nothing much really. There should be more customization option. Sometimes bit laggy.

What problems is Teamleader solving and how is that benefiting you?

I can say a one stop solution for CRM, billing, project management.

Enterprise (> 1000 emp.)
May 25, 2022
 Source
Overall Rating:
4.5
Harshal P. avatar
Harshal P.
Supplier Quality Engineer
Share
"Powerful CRM Tool"
What do you like best about Teamleader?

Software connects with ou companies accounting system, that's why it makes very comfortable & makes process faster. Also, it's good that we can enter all our quotations in this budget.

What do you dislike about Teamleader?

There should be option to archive quotations which are expired or used and ended but we have lot of quotations that were not in use still they are in active list.

What problems is Teamleader solving and how is that benefiting you?

Teamleader provides all data we require for data analysis to make the discussion. It takes much time if we go without teamleader. Very transparent and great platform to use purchase offer and invoicing methods.

Small Business (50 or fewer emp.)
Mar 24, 2022
 Source
Overall Rating:
4.5
LR
Lieselotte R.
Interior Advisor
Share
"Easy working with teamleader"
What do you like best about Teamleader?

Het vlotte proces vanaf opmaak offerte tot levering en dienst na verkoop.

What do you dislike about Teamleader?

We kunnen geen data zien bij aangemaakte bij overzicht offertes / deals

What problems is Teamleader solving and how is that benefiting you?

Vlotter werken, opvolging in verschillende fases van het verkoopsproces. Alle info is ook na verkoop makkelijk terug te vinden. Delen van info met collega's.

Small Business (50 or fewer emp.)
Dec 16, 2021
 Source
Overall Rating:
4.5
RV
Roel V.
Managing Director
Share
"Service-minded team behind a service to enable you to give better service to you customers"
What do you like best about Teamleader?

Teamleader Focus is intuitive and really helps to manage your sales funnel, financial flow, and project management. When you want to build your customer database, a professional quote, or an understandable invoice, don't look further. On top of that, there's a helpful team behind to answer all of your questions - big or small - for you to be able to focus on the things that really matter - your customers and your business. Thanks, Heleen, for your excellent care!

What do you dislike about Teamleader?

The "people part" is a bit underwhelming - especially the holiday planner. It would be helpful to have some kind of overview especially when you're working in a scale-up, and your team is constantly growing. It's hard to keep track of everyone as you can only see each individually and never as a team.

What problems is Teamleader solving and how is that benefiting you?

Teamleader Focus is helping me with billing and some of the project management. It also helps to control the sales funnel and forecasting

Small Business (50 or fewer emp.)
Nov 17, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Amazing tool, perfect for non-admin people like me!"
What do you like best about Teamleader?

The overview of every project, finacial cockpit for daily revenue and leeds. Also the time tracking is very convenient. The monthly fee is peanuts compared to an employé.

What do you dislike about Teamleader?

It s a big firm, with a lot of different levels. So its always nice to have one contact. Maxime assured me that this would not be a challenge!

What problems is Teamleader solving and how is that benefiting you?

I am saving a partime administrator. More cash flow, because sending an invoice is one click. Our comminication in the company has improved significantly. We are able to help more costumers this way.

Small Business (50 or fewer emp.)
Nov 12, 2021
 Source
Overall Rating:
4.5
HB
Hub B.
M
Share
"Teamleader experience"
What do you like best about Teamleader?

The best is the database behind Teamleader, you can use it as a CRM tool, but also for a Ticketing system. As sales, you can overview all tickets as you speak with the customer. We are using the ticket system and the engineers are very fanatic due to the reports. They use it as KPI's.

What do you dislike about Teamleader?

Tickets via mobile phone would be a great improvement.

What problems is Teamleader solving and how is that benefiting you?

Ticket overview per customer in combination with the status.

Small Business (50 or fewer emp.)
Nov 02, 2021
 Source
Overall Rating:
4.5
GT
Goedele T.
Manager Assistant
Share
"Teamleader zorgt ervoor dat de administratie van onze uitgeverij gesmeerd loopt."
What do you like best about Teamleader?

Teamleader is een duidelijke, overzichtelijke en gebruiksvriendelijke toepassing waarmee wij al heel veel tijd hebben uitgespaard.

What do you dislike about Teamleader?

Ik heb geen negatieve ervaringen met Teamleader en gebruik deze tool dagelijks.

What problems is Teamleader solving and how is that benefiting you?

Facturatie - klantenbeheer - opvolging onbetaalde facturen - opmaken van offertes - sluiten van deals

Small Business (50 or fewer emp.)
Sep 28, 2021
 Source
Overall Rating:
4.5
Benny H. avatar
Benny H.
Ict Consultant
Share
"Excellent tool!"
What do you like best about Teamleader?

We use Teamleader throughout the entire sales and planning process. From prospecting to customer. From potential deal to signed contract. And then for the complete follow-up in several phases of the project. We link invoicing and interim evaluations to this via virtual meetings. And all this via Team leader. I probably have forgotten a lot about our processes, but Team Leader really contains everything for us.

What do you dislike about Teamleader?

Not worth mentioning. We are satisfied as it works now.

What problems is Teamleader solving and how is that benefiting you?

All our processes in one tool. A lot of time saving. We constantly keep a good overview of our deal and projects and in which phase they are. You can really customize Team Leader and plenty of options to adapt the entire tool to your company.

Small Business (50 or fewer emp.)
Sep 02, 2021
 Source
Overall Rating:
4.5
MI
Milos I.
Senior Accountant
Share
"Helpful tool to support the accounting business"
What do you like best about Teamleader?

Simple to use Important stuff well organized

What do you dislike about Teamleader?

When you want to look at a few pdf files in the folder it could take some time

What problems is Teamleader solving and how is that benefiting you?

I can find correspondence with clients which solves some difficulties in the accounting work

Small Business (50 or fewer emp.)
Aug 16, 2021
 Source
Overall Rating:
4.5
SM
Steven M.
Photographer / Business Owner
Share
"Teamleader user experience"
What do you like best about Teamleader?

Overview in projects and administration. Easy to use app on location

What do you dislike about Teamleader?

Not a cheap software for a 1-person business but lots of possibilities and great customer support

What problems is Teamleader solving and how is that benefiting you?

No more paperwork chaos

Small Business (50 or fewer emp.)
Jul 29, 2021
 Source
Overall Rating:
4.5
DG
David G.
I
Share
"Je suis independant dans le secteur IT, Teamleader facilite mon administratif"
What do you like best about Teamleader?

Interface simple et agréable, système de ticketing tres clair. Le module d'encodage de prestations et de suivi de temps est très éfficace et facilite grandement la refacturation des prestations. Le rapprochement bancaire via ponto est un plus ! Les communications structurées sont également gérées.

What do you dislike about Teamleader?

La gestion de stock est un peu moins efficace

What problems is Teamleader solving and how is that benefiting you?

Refacturation des heures, encodage des prestations, suivi des devis, commandes, facturation. Le suivi des paiements automatiques via ponto. Je n'utilise pas encore la gestion de projets...

Small Business (50 or fewer emp.)
Apr 22, 2020
 Source
Overall Rating:
4.5
Edison X. avatar
Edison X.
It Technical Mananger
Share
"I have used the trial version of this platform and i am impressed wit the flexibility."
What do you like best about Teamleader?

I think this is power-full and is good platform for project approval and sales manager.

What do you dislike about Teamleader?

At the bingeing you need to be familiar with the platform sow i thin need clear tutorial step by step customization

What problems is Teamleader solving and how is that benefiting you?

Short time on processing information

Small Business (50 or fewer emp.)
Nov 28, 2018
 Source
Overall Rating:
4.5
NN
Niko N.
Md
Share
"Simple and efficient CRM and invoicing for SMB's"
What do you like best about Teamleader?

Teamleader is simple to use, no learning curve. It's feature set is limited but it has a few interesting powerful features that help to solve a lot of challenges, for example the ability to create custom fields on any object (Contact, Company, Opportunity...) and to create segments (lists) based on any field and combinations. The export to Winbooks for the accountant works fine and the native MailChimp integration is efficient to use. The customer success team is very responsive. License price is low compared to other solutions.

What do you dislike about Teamleader?

The ability to do recurring invoices (subscriptions in Teamleader) is rather basic, e.g. no support for foreign currencies. The API is comprehensive, but does not yet cover 100% of all features.

What problems is Teamleader solving and how is that benefiting you?

Teamleader is our central customer database, where we add all companies and contacts. That allows us to do invoicing, and via MailChimp sending mailings to our customers. The alternative would have been a much more expensive solution.