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TrekkSoft Reviews: 4.4/5 — Solid Choice
TrekkSoft is an integrated SaaS platform for tour & activity operators that handles online and offline bookings, schedule and resource management, payment processing, channel/OTA distribution, embedded booking engines and POS tools. It includes website/widget building, customizable booking flows, gift cards/discounts, digital waivers, reporting/BI, API/Zapier integrations at higher tiers, and mobile apps for field operations — designed to help operators manage bookings end-to-end and scale through multi-channel distribution.
| Company | TrekkSoft (Tourism Software Group) |
|---|---|
| Year founded | 2010 |
| Company size | 51-200 employees |
| Headquarters | Barcelona, Spain |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Knowledge Base |
| Training | Documentation, Live Online |
| Languages | English |
TrekkSoft Pros and Cons
- Transparent subscription pricing with decreasing booking/transaction fees at higher tiers.
- Comprehensive feature set: booking engine, POS/mPOS, gift cards, waivers, packages, rentals, resource management.
- Strong OTA/channel connectivity (30+ OTAs) and integrations (Zapier, API at Ultimate).
- Free website builder and embeddable booking widget with custom domain support.
- Multi-language and multi-currency support with global usage across 100+ countries.
- Full API, Zapier and alternate payment gateways require higher-cost Ultimate plan.
- Subscription plus transaction/channel fees can be costly for smaller operators.
- Learning curve due to broad feature set.
- Limited public transparency around tech stack, support SLAs and exact support hours.
- Some features (e.g., SMS notifications) are restricted to higher plans.
Compare TrekkSoft with other popular tools in the same category.
Manage online bookings, payments, marketing and more.
So many competitors to fight against. Other than that not many dislikes.
Allows customers to book appointments and make payments in real-time.
Trekksoft is not only easy to use, but the software has management tools so my client is able to track sales and analytics. This is invaluable as the tour company continues to grow. Trekksoft also offers resources such as webinars and blog posts for continued education.
For what is offered, I don't dislike anything about Trekksoft. It seems to be the best tour booking software currently available.
Because my client is able to track sales, we have been able to see a pattern in days/times and have been able to make customized tours.
The integration of payment processor, trekkpay ease of use.
That you dont have the option to put full prices with taxes and charges to the activity starting price...
on line sales
1. Customer Support 2. API connections 3. Growth in features of the platform 4. Google Calendar connection
1. Flexibility of changes of the website widget.
1. Scalability of connecting all selling platforms to a same booking engine. 2. The benefit is unreal. Everything is about professionalizing a tour company.
Trekksfot has been a very powefull tool for pur company and our clients when it comes to make credit card payments.
To be honest evything is very positive.
The main issue was that with other providers we were charged higher for every transaction we made.
Charif is my contact person doing a great job and always really patient. Also always really quickly my mails and supporting in any chind of problems.
just started using it let you know in 6 months ;-)
getting all bookings organized.
We started to use it back in 2017 and we needed control on the sales, trekksoft is great with that. We are not using all the features they offer, but the few that we are using are working great.I would really recommed Trekksoft
I am not a high tech guy, and it has a lot a lot of features, that I am not able to understand, they have guides but is too much, and other thing is that most of them is in English wich is not my mother thongue.
I am able now to open agents to re sell my services.
Easy to use: It was very easy to learn how to use and upload all our products, even for someone who had not much of a technology background
that the first months, payments take 1 month to arrive.
It was hard for us to find a payment provider that would work with our Ecuadorian account. It is easy, simple and allows customers to purchase in a quick and non confusing way
It has custom fields, it has an open api, you can configure the tours in different ways, it has point of sale, it has connection with several agencies.
Sometimes it is slow, it still requires improvements in the connections with the agencies.
We already have reservations automatically with certain agencies, we can extract information through API, we reduce human error.
TrekkSoft provides a great solution for travel agencies looking for a good software for receiving reservation and payment. We have been using TrekkSoft for 6 months now and our job has been made much easier. TrekkSoft Staff is always very responsive and helpful. Thank you TrekkSoft! We highly recommend it to any Travel Agency!
It takes a while to learn how to use the system, but TrekkSoft provides training for you to get there.
Receving reservation and payment