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Checkfront Reviews: 4.5/5 — Highly Rated
Checkfront is a cloud-based booking and reservation platform for tour, activity, rental and accommodation operators. It provides 24/7 online booking and payments, inventory and resource scheduling, multi-channel distribution (OTAs/resellers), automated communications (email/SMS), guest forms and waivers, reporting and analytics, and website integration via widgets and plugins. Checkfront is offered as a SaaS product with mobile apps for staff, a RESTful API (v4.0, beta) for integrations, and multiple pricing models including free/Starter, subscription tiers and a Flex (zero-subscription + booking-fee) option.
Checkfront is also often used as Tour Operator of choice in RESTful API and Stripe tech stacks.
| Company | Checkfront Inc. |
|---|---|
| Year founded | 2010 |
| Company size | 51-200 employees |
| Headquarters | Victoria, British Columbia, Canada |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Chat, Email/Help Desk, Knowledge Base, Phone Support |
| Training | Documentation, Live Online, Videos |
| Languages | English |
Checkfront Pros and Cons
- Very flexible booking types (hour, day, night, timeslot, multi-day)
- Strong inventory and resource management to avoid overbookings
- Integrated waivers, guest forms and gift certificates
- Rich integrations with payment gateways, OTAs and marketing tools
- Free Starter and Flex (no-subscription) options reduce barrier to entry
- Support and documentation primarily in English; multilingual staff support limited
- Unclear/no evidence of physical POS hardware integrations
- Booking/transaction fees on some plans (Growth, Flex) can increase costs
- Some features (multi-site, waitlist) are not clearly advertised and need verification
- API is in beta; access may be limited for trial accounts
Compare Checkfront with other popular tools in the same category.
Checkfront is an enabler and facilitator. They enable you by providing tools that help you sell lots of rental items. It could be houses, you might rent out chickens to lonely retired farmers, or something more mundane like us renting out A/V equipment. End of the day, they provide sexy tools that makes renting things fun. They also facilitate delivering the best customer experience possible to your clients with easy integrations, automated marketing messaging, and every payment processor imaginable. Their customer support is great as well. It's worth gold texting, emailing and getting a response in minutes not days.
I dislike that I have to share Checkfront with anyone else. Especially our competitors who wonder how we can respond so quickly and deliver the best rental experience possible while they are stuck with software from the 90's running on DOS in the back warehouse.
Keeping track of inventory, what's available on any given day, getting people to pay, sign contracts, give us their information, and reporting revenue, taxes and all the other crap that goes with renting equipment out. They make it easy.
I love the ease of booking flow for guests. I enjoy the flexibility Checkfront provides for staff. The Checkfront staff are also so fantastic; their on-going support, top-notch guidance, and easy implmentation processes. I use checkfront daily and it has become a major tool in my aresnal for pulling data, communicating with guests, and internal operational process.
My finance team has some issues with the reporting side of Checkfront and I wish Checkfront integrated with our current POS.
Checkfront streamlined our reservation process and with the ease of access for guests to book their own reservations easily online has really lessened the load for our folks who work in our Customer Contact Center.
Checkfront is easy to use for my business and our customers. That's an essential key to making things work primarily on eCommerce. And the answer is when you receive a click from a customer purchasing our services.
The only matter is not having an immediate response to the surge of a dude. I compare this to our customers looking for a quick answer to what they want. But everything is solved on time.
Checkfront has been very understanding because I'm not an expert. Still, I do everything to understand how checkfront work appropriately for our website and customers, and I mean, I do all the work programming our links. Of course, easy things sometimes become difficult for me, and they always have a straightforward and dynamic way of explaining how to do them.
Our control of the operation, day by day, the change of operation is simple, incluid new product is easy
Only in my country, implement the pay, using datafono
I think they are always adjusting the system to continuous improvements, what is not clear to me is how they progress in some cases
The integrations and the way it streamlines the permissions with my team members. It organizes our reservations in real time with partner accounts which is also an amazing feature
Sometimes the integrations dont work right away but with tweaking we are able to! We have also not been able to get Apple Pay to work on our checkout on the site. Other than that there is nothing to dislike.
THE ABILITY FOR PARTNERS TO MAKE RESERVATIONS AND SEE our availabilty in real time is amazing. It also solves the problem of keeping our staff prepared for the next day and what we have booked to prepare ahead of time. LOVE the partner account feature.
My company has been using Checkfront for nine years successfully. It is a great and reliable product that I would highly recommend.
Checkfront is very helpful, but it could be more user friendly without so many steps.
Checkfront is our booking tool and it is the most important part of the reservation process.
Simple interface to manage the online bookings on the shop end, a lot of options to tailor it and very good support even if remote. And just a small set fee instead of % of business charges.
Some of the inventory visualizations and blocking some offers on specific days are not as easy. But there are ways around .
Online booking for customers with real time availability Payment and refund system Waivers and forms Majorly reduced need for phone interactions with customers and increased sales thanks to real time booking.
CHECKFRONT have been integral to my business. They have incredible customer service and are there to help you set up. I never have a problem with the platform either it works seemlessly.
There is nothing about checkfront I don't like
Checkfront is integral for me as they take control of the bookings and recovering payments. The customers are much happier booking through a good system and company like this they know they are in good hands. Refunds are really easy which is important incase of heavy rain. All this leaves me free to be a better guide
It is reliable and seamless, with many features we use and love! It makes booking easy for our customers and the waivers ahead of time is brilliant. Competitors try to take us from Checkfront all the time and they usually fall very short in comparison.
The hero landing page has a very small calendar that the customer needs to change in order to see what is available and they miss it a lot and then think what they want is not available
SO many calls which saves on number of employees needed. Saves us money and makes us money and saves our sanity of being constantly on the phone taking reservations and answering questions. Brings us into the modern times of online reservations and waivers.
Checkfront is a flexible system that allows us to place our muli-day packages in front of the customer, allowing for easy reservations for our packages. This system is different than most other systems in that it handles multi-day packages with room inventory and weekly dates specific departures.
Although the system is flexible, it has a large learning curve, and sometimes support services lack the knowledge to correctly handle issues as they arise.
It allows our customers to make reservations for our complicated multi-day packages.