Checkfront Reviews: 4.5/5 — Highly Rated

Checkfront is an enabler and facilitator. They enable you by providing tools that help you sell lots of rental items. It could be houses, you might rent out chickens to lonely retired farmers, or something more mundane like us renting out A/V equipment. End of the day, they provide sexy tools that makes renting things fun. They also facilitate delivering the best customer experience possible to your clients with easy integrations, automated marketing messaging, and every payment processor imaginable. Their customer support is great as well. It's worth gold texting, emailing and getting a response in minutes not days.

I dislike that I have to share Checkfront with anyone else. Especially our competitors who wonder how we can respond so quickly and deliver the best rental experience possible while they are stuck with software from the 90's running on DOS in the back warehouse.

Keeping track of inventory, what's available on any given day, getting people to pay, sign contracts, give us their information, and reporting revenue, taxes and all the other crap that goes with renting equipment out. They make it easy.

I love the ease of booking flow for guests. I enjoy the flexibility Checkfront provides for staff. The Checkfront staff are also so fantastic; their on-going support, top-notch guidance, and easy implmentation processes. I use checkfront daily and it has become a major tool in my aresnal for pulling data, communicating with guests, and internal operational process.

My finance team has some issues with the reporting side of Checkfront and I wish Checkfront integrated with our current POS.

Checkfront streamlined our reservation process and with the ease of access for guests to book their own reservations easily online has really lessened the load for our folks who work in our Customer Contact Center.

Checkfront is easy to use for my business and our customers. That's an essential key to making things work primarily on eCommerce. And the answer is when you receive a click from a customer purchasing our services.

The only matter is not having an immediate response to the surge of a dude. I compare this to our customers looking for a quick answer to what they want. But everything is solved on time.

Checkfront has been very understanding because I'm not an expert. Still, I do everything to understand how checkfront work appropriately for our website and customers, and I mean, I do all the work programming our links. Of course, easy things sometimes become difficult for me, and they always have a straightforward and dynamic way of explaining how to do them.

Our control of the operation, day by day, the change of operation is simple, incluid new product is easy

Only in my country, implement the pay, using datafono

I think they are always adjusting the system to continuous improvements, what is not clear to me is how they progress in some cases

The integrations and the way it streamlines the permissions with my team members. It organizes our reservations in real time with partner accounts which is also an amazing feature

Sometimes the integrations dont work right away but with tweaking we are able to! We have also not been able to get Apple Pay to work on our checkout on the site. Other than that there is nothing to dislike.

THE ABILITY FOR PARTNERS TO MAKE RESERVATIONS AND SEE our availabilty in real time is amazing. It also solves the problem of keeping our staff prepared for the next day and what we have booked to prepare ahead of time. LOVE the partner account feature.

My company has been using Checkfront for nine years successfully. It is a great and reliable product that I would highly recommend.

Checkfront is very helpful, but it could be more user friendly without so many steps.

Checkfront is our booking tool and it is the most important part of the reservation process.

Simple interface to manage the online bookings on the shop end, a lot of options to tailor it and very good support even if remote. And just a small set fee instead of % of business charges.

Some of the inventory visualizations and blocking some offers on specific days are not as easy. But there are ways around .

Online booking for customers with real time availability Payment and refund system Waivers and forms Majorly reduced need for phone interactions with customers and increased sales thanks to real time booking.

CHECKFRONT have been integral to my business. They have incredible customer service and are there to help you set up. I never have a problem with the platform either it works seemlessly.

There is nothing about checkfront I don't like

Checkfront is integral for me as they take control of the bookings and recovering payments. The customers are much happier booking through a good system and company like this they know they are in good hands. Refunds are really easy which is important incase of heavy rain. All this leaves me free to be a better guide

It is reliable and seamless, with many features we use and love! It makes booking easy for our customers and the waivers ahead of time is brilliant. Competitors try to take us from Checkfront all the time and they usually fall very short in comparison.

The hero landing page has a very small calendar that the customer needs to change in order to see what is available and they miss it a lot and then think what they want is not available

SO many calls which saves on number of employees needed. Saves us money and makes us money and saves our sanity of being constantly on the phone taking reservations and answering questions. Brings us into the modern times of online reservations and waivers.

Checkfront is a flexible system that allows us to place our muli-day packages in front of the customer, allowing for easy reservations for our packages. This system is different than most other systems in that it handles multi-day packages with room inventory and weekly dates specific departures.

Although the system is flexible, it has a large learning curve, and sometimes support services lack the knowledge to correctly handle issues as they arise.

It allows our customers to make reservations for our complicated multi-day packages.

Ease of use, ability to update live yourself. Excellent reporting and website plugin is perfect

Payment processor gateway integration requires expertise...

Inventory management. Checkfront allows simple and easy updating of all inventory. Reporting tools are excellent and help you drill down easily and quickly in identifying best sellers

I love how Checkfront integrates with Quickbooks Online. This feature eliminated 20+ hours worth of accounting work a week!

I wish (and hope) that Checkfront would allow more complex relationships for inventory.

We use Checkfront to book scuba divers.

The checkfront platform is the most powerful and customizable interface we've come across.

It would be great to see more out-of-the-box integrations with other payment systems, such as ACH.

Managing client bookings and taking payment

Since our introduction phase, the Checkfront Customer Support has been incredibly helpful. Our business offers private nature excursions, which required a customized setup. Customer Support sent us personal videos, explaining how to arrange the setup. This allowed us to then set everything up ourselves, all the while learning how to work with the booking software. Since then, we've asked for several complicated customizations, including connection to Viator as a private excursion. Each time, we were helped extremely well by Checkfront's outstanding Customer Support.

The learning curve can be a bit steep, especially when setting up for private excursions. However, that is due to the highly customizable nature of Checkfront's booking system. The outstanding Customer Support more than makes up for this - helping you work out the kinks in a highly responsive and patient manner.

Checkfront greatly reduces the time and effort required to process reservations. We no longer need to email back-and-forth and our time spent on calls has reduced drastically. Our number of bookings have more than quadrupled since implementing Checkfront. The customer experience is improved, since they are now able to view our real-time availability and can book at whatever time suits them. Our third-party vendors now have their own login, allowing them to place bookings instantly and keep track of their commission.

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Does everything you would want and need in a booking software. Also handles waivers which is a huge help. Simple to set up and use and has great customer help and support.

Checkfront should add a Gift Certificate discount ability. This would be hugely useful for online Black Friday sales and similar promotions. I know we are not the only company that feels this functionality needs to be added. I am aware there is a woraround toi make it possible to discount a Gift Certificate, but it is quite a process and would be very confusing to customers. The checkout procedure must be simple and straightforward for customers. Every other aspect of the online booking process through Checkfront is perfect, but the ability to discount Gift Certificates is a sorely missed feature.

Checkfront is taking the overwhelming task of scheduling and organizing hundreds of bookings and making it simple and easy. They also provide a comprehensive online booking solution that integrates easily with our website. Lastly, they host our liability waiver online and store signed waivers on their servers for us.

my rental pricing is so complex and checkfront manages it like a champ and makes it all transparent to the client

i would like to add an expedite fee for any orders that are less than 24 hours in advance and CF does not have that ability

NA

Able to customize by automating our bookings and communication for our customers. Also it keeps all our customers info for past, present and future business. It's great for our drivers too, as they can have access to the itinerary/customer info through the mobile app. Checkfront cut the admin stuff in half for us, plus we never missed a booking again

Our only dislike.... when a customer books multiple days in a row, it only sends them a confirmation for the starting day, giving them the impression they only have that one day confirmed

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The price point and ease of use and implementing my business needs for reservations and for customers.

Entering in all the tabs and different offerings and no POS system integrated

Making my business function smoothly and efficiently with ease of bookings, payments. Staff and customer booking friendly. Easy to update any booking

daily control and resources to operate, the use of cell phones is super important, friendly and reliable use to carry out day-to-day tasks increases the reliability of my clients when it comes to receiving confirmations and payments on time

interesting to be able to charge for the platform, report and confirmation. I would be interested in how to charge my clients directly from the platform through a payment link

creation of specific fields for my work for the control of my clients who have consecutive and information of their reservations for the control of my clients who have consecutive and information of their reservations and with this information they and we can cross the data

Flexibility to set up for different business models. Many integrations with popular business platforms for communications, analysis, payments, and search. I have not researched many competitors however did look at integrated booking software with wordpress templates for website upgrade. They just didn't have the power or versatility I was used to however they looked pretty. Was a bit of a challenge to customize checkfront to work with new website.

Have to manually input bookings from OTA platforms such as Vrbo and Airbnb. Understand that it might be tricky to have syncing both ways. Would be nice to have texting ability bulit into forms rather than through third party app. That would help with Airbnb bookings that only give a phone number for contact info.

Integrated booking and customer notifications have automated most of the communication workflow. It saves time for standard information. I still spend a lot of time looking up pricing and season information for the different products I sell. It would be nice to have a table with all the pricing info to compare .

The system is user friendly and easy to make any changes to my items. The customer service team is great and always send easy to follow, step by step instruction videos of how to set something up if I have questions.

The gift certificate setup doesn't function the way I would hope. We have a different packages that we offer gift cards for and It doesn't send a description of the item purchased, which can be confusing when the person receives their electronic Gift Certificate.

Checkfront allows me to take online bookings and track sales etc for my business. Having the ability to take online bookings, sell gift certificates and take deposits all in one spot is a life saver.

My reservation system is 100% automated. Gone are the days of putting ink on a calendar for each camper I rent. With POS integration and backend accounting built in, This new reservation/payment system allowed me to increase my fleet by over 300% and take my company to the next level!!

There are no downsides or dislikes with Checkfront!! When I had a technical support question, I had an immediate response, and the information provided resolved the issue. If there were a negative, I'd only say that I had not met this team in person. I would love to shake their hands and tell them how valuable they are to Roll With it Rentals and how Checkfront changed my company and my life.

Roll With it Rentals now has a customer interactive reservation system that takes deposits and bookings 24/365!! The accounting in the backend is extremely valuable as a business owner and saves me hundreds of hours a year!!

Our company has been using Checkfront for 8 years and we have been able to grow with Checkfront. The customer service has been amazing and as well we have really appreciated the gift certificate and waiver option. As well we appreciate the fact that we do not need to charge our clients a booking fee.

Honestly, I can not think of anything in regard to dislikes. But maybe there could be more options on how to display the pricing on the initial page of the product listing.

How to sell more products and as well I appreciate how easy it is to turn off and manage inventory. The CheckFront system makes me more productive and my business performance has increased.

So easy to write product data, to see it update straight to the integrated website. Updating images and making activities available is also easy using events.

Can't allocate staff to a booking. So sometimes you get an overbooking based on staff availability. It takes a longtime for bugs to be resolved and it seems that site builder has been forgotten about.

Managing our book8ngs, sharing important information with our customers and it automates post activity emails. That we can encourage reviews and offer discounts. It saves lots of time sitting and pasting emails to individual customers.

I love that it keeps me organized! Honestly the best inverstment for my business!

I love it all! Honestly I wouldn't change a thing!

It's helping me stay organized with all my bookings

Checkfront is a very interactive, easy to use, efficient platform tool for businesses. Everything you need rolled up into one system.

That there is no interest or future action from Checkfront to integrate a POS Sytem.

The ease of blocking off times if need be (being too busy) efficient and convenient invoicing, payments and deposits.

It provides the whole business system, from booking to payments to scheduling and beyond!

There is nothing to dislike, as they will listen to suggestions and develop new integrations.

Booking management and scheduling take administration time away and allow us to put more time back into our business.

Checkfront is easy for the customer to use, it is also easy to configure and set up

Would like a colour calendar printout and also an online calendar for customer to see availablity

Management and scheduling of our facilities

Quick response to issues and easy-to-understand, helpful resolve to those issues.

Sometimes difficult finding specific problems from HELP database!

I have more issues with building the product and understanding things like rules and setup. A little hard to understand and not the simplest to do without actual person being able to walk you through live.