Peek Pro Reviews: 4.3/5 — Solid Choice

The customer service is excellent! All representitives are quick and thorough with their replies. Also, the dashboard view for my bookings makes it super easy to filter through my tours and see how my coming days look!

There is a few integrations that are missing i would like to see be added to Peek Pro. I have been told they are in the process still.

Integration of scheduling. My current (and former) scheduling apps do not have Peek Pro integration. I was told that When I Work woud be integrated but havent seen the update yet.

Ease of use for staff members and customers. Peek has allowed us to better manage our rental equipment and increase our rental turn around time.

It would be nice if the features for the activities products were also available for the rental products, such as widget views and customer-facing enhancements. We have run into limitations where the features are often not available for rental products, but they would be a great fit for our setup and services.

Better management of rental inventory. The rental availability calendar view has been beneficial when helping customers find the right equipment. Also, the ability to check-in equipment when it comes back has helped us get that equipment re-rented later in the day while still having a clear view of what equipment is in use.

I was so impressed from the begining! Onboarding was so easy to navigate and had a very personal feel to the whole process. Once that was finished it was a breeze to intergrate onto my website! The support they provide users is amazing. If I cant find what I'm looking for in one of the hundereds of help articals, I know I can get a fast anwser using the live chat feature (I use this feature more then I should admit when I'm in a hurry!) Duirng my rental season I am always looking at new ways to improve my business and with all the features Peek offers I'm defintly keeping things fresh for my clients!

There is so much helpful informaiton that sometimes I feel like I can go down rabbit holes when I'm looking for something particular. Thats not really a bad thing but for short attention spanned people like myself it can sometimes be overwhelming!

How to bundle products to sell to my guests to put some extra money in my companies pocket.

Peek is an easy set up and has great customer service

Several features that would streamline the backoffice

Easy automated reservations make it a breeze for customers to book our charters and tours

Easy to use both for guests and the customer service team. Easy access to help articles or staff. Our implementation was very successful and when we hit a small bump they worked immediately to fix the issue. Customer support has been above and beyond with easy access to humans and articles for help. I use they system daily from a computer and my phone. There are so many features it's hard to find something I need it to do that it doesn't. We did some integration of records from our old system and they did it for us flawlessly.

Nothing really. Even when I find it doesn't do something they usually find a way to get me what I need.

Sending out confirmations amd getting guests to give feedback have been the best features.

Theres no direct charge to the user. You decide to absorve the comission or pass it to the customer.

The programing is very specific and for certain things you have to find out how to make it work for your needs.

It makes it easy for our customers to reserve online, choosing the type of service they want, like private or shared.

This booking platform is easy to use and the support is amazing. When you sign up for Peek you will receive an excellent training session. If you need more training or have questions they have you covered. When a guest books through Peek, they will receive a confirmation immediately and then a reminder confirmation the day before. After the tour, they receive a thank you letter and the opportunity to evaluate their experience. These comments are made available to review and the best comments are posted so people can review them when considering a tour. Love Peak!

I have no downsides because this company is a perfect fit my tours.

The opportunity to book a tour with us online. Our business was growing because of Peek. Unfortunately, COVID really hurt us but we are looking forward to the upcoming year and hope to see a lot of online bookings. We had to discontinue our online bookings for about 2 years because of the pandemic so we are excited to be up and going again.

Customer facing platform is very easy to use. I appreciate the simplicity and straightforward step-by-step process. I no longer have customers calling just to walk them through the online booking process which defeated the purpose.

I do not like how you cannot tack on additional charges without adding it as an additional charge policy first. For example, when we charge customers for gas, I have to go into the additional charge to add/change the cost prior to adding. Also, I do not feel we should have to pay peek commission on those additional charges regardless of what they are.

Peek is eliminating excess phone calls, automating emails in all aspects, and growing our reviews. We are able to focus more on the business aspects and less on the bookings and schedules.

Peek Pro takes over the tasks of the back end of the leasing process for specialty spaces leaving my time free to gain new clients. The booking, lease signing, scheduling, and payment are all taken care for me now.

The setup was a bit confusing, and there is multiple spaces to make changes on the back end, but they may not make the changes I am looking for. Their customer service is able to help out though.

Peek Pro is helping me solve the back end of the leasing process for a shopping center. I don't have to complete leases for small spaces anymore. My time can be used to find new tenants.

The most helpful thing is able to blockout my calendar and customize it to me and my business needs. Also the abandoned booking feature has helped me keep track of customers and has made it possible to gain some of those sales.

I don't dislike anything about Peek, but a suggestion would be a better way to block off time especially when it comes to certain times throughout the day rather than the entire day.

I needed a way for customers to be able to reserve their own times, so this has definitely solved that problem.