Peek Pro Reviews: 4.3/5 — Solid Choice

The customer service is excellent! All representitives are quick and thorough with their replies. Also, the dashboard view for my bookings makes it super easy to filter through my tours and see how my coming days look!

There is a few integrations that are missing i would like to see be added to Peek Pro. I have been told they are in the process still.

Integration of scheduling. My current (and former) scheduling apps do not have Peek Pro integration. I was told that When I Work woud be integrated but havent seen the update yet.

Ease of use for staff members and customers. Peek has allowed us to better manage our rental equipment and increase our rental turn around time.

It would be nice if the features for the activities products were also available for the rental products, such as widget views and customer-facing enhancements. We have run into limitations where the features are often not available for rental products, but they would be a great fit for our setup and services.

Better management of rental inventory. The rental availability calendar view has been beneficial when helping customers find the right equipment. Also, the ability to check-in equipment when it comes back has helped us get that equipment re-rented later in the day while still having a clear view of what equipment is in use.

I was so impressed from the begining! Onboarding was so easy to navigate and had a very personal feel to the whole process. Once that was finished it was a breeze to intergrate onto my website! The support they provide users is amazing. If I cant find what I'm looking for in one of the hundereds of help articals, I know I can get a fast anwser using the live chat feature (I use this feature more then I should admit when I'm in a hurry!) Duirng my rental season I am always looking at new ways to improve my business and with all the features Peek offers I'm defintly keeping things fresh for my clients!

There is so much helpful informaiton that sometimes I feel like I can go down rabbit holes when I'm looking for something particular. Thats not really a bad thing but for short attention spanned people like myself it can sometimes be overwhelming!

How to bundle products to sell to my guests to put some extra money in my companies pocket.

Peek is an easy set up and has great customer service

Several features that would streamline the backoffice

Easy automated reservations make it a breeze for customers to book our charters and tours

Easy to use both for guests and the customer service team. Easy access to help articles or staff. Our implementation was very successful and when we hit a small bump they worked immediately to fix the issue. Customer support has been above and beyond with easy access to humans and articles for help. I use they system daily from a computer and my phone. There are so many features it's hard to find something I need it to do that it doesn't. We did some integration of records from our old system and they did it for us flawlessly.

Nothing really. Even when I find it doesn't do something they usually find a way to get me what I need.

Sending out confirmations amd getting guests to give feedback have been the best features.

Theres no direct charge to the user. You decide to absorve the comission or pass it to the customer.

The programing is very specific and for certain things you have to find out how to make it work for your needs.

It makes it easy for our customers to reserve online, choosing the type of service they want, like private or shared.

This booking platform is easy to use and the support is amazing. When you sign up for Peek you will receive an excellent training session. If you need more training or have questions they have you covered. When a guest books through Peek, they will receive a confirmation immediately and then a reminder confirmation the day before. After the tour, they receive a thank you letter and the opportunity to evaluate their experience. These comments are made available to review and the best comments are posted so people can review them when considering a tour. Love Peak!

I have no downsides because this company is a perfect fit my tours.

The opportunity to book a tour with us online. Our business was growing because of Peek. Unfortunately, COVID really hurt us but we are looking forward to the upcoming year and hope to see a lot of online bookings. We had to discontinue our online bookings for about 2 years because of the pandemic so we are excited to be up and going again.

Customer facing platform is very easy to use. I appreciate the simplicity and straightforward step-by-step process. I no longer have customers calling just to walk them through the online booking process which defeated the purpose.

I do not like how you cannot tack on additional charges without adding it as an additional charge policy first. For example, when we charge customers for gas, I have to go into the additional charge to add/change the cost prior to adding. Also, I do not feel we should have to pay peek commission on those additional charges regardless of what they are.

Peek is eliminating excess phone calls, automating emails in all aspects, and growing our reviews. We are able to focus more on the business aspects and less on the bookings and schedules.

Peek Pro takes over the tasks of the back end of the leasing process for specialty spaces leaving my time free to gain new clients. The booking, lease signing, scheduling, and payment are all taken care for me now.

The setup was a bit confusing, and there is multiple spaces to make changes on the back end, but they may not make the changes I am looking for. Their customer service is able to help out though.

Peek Pro is helping me solve the back end of the leasing process for a shopping center. I don't have to complete leases for small spaces anymore. My time can be used to find new tenants.

The most helpful thing is able to blockout my calendar and customize it to me and my business needs. Also the abandoned booking feature has helped me keep track of customers and has made it possible to gain some of those sales.

I don't dislike anything about Peek, but a suggestion would be a better way to block off time especially when it comes to certain times throughout the day rather than the entire day.

I needed a way for customers to be able to reserve their own times, so this has definitely solved that problem.

Its a better way to manage my company , and surely makes my webpage and company look more professional .

At this moment i havent had a bad situation with them.

Making my company more easy managing and professional.

Me gusta utilizar Peek Pro porque es facil de usar, si tengo alguna duda o pregunta puedo contactar con el servicio al cliente facilmente. Y lo que más me gusta son todas las opciones que tiene para poder hacer marketing, como los cupones y Peek.com en donde puedo subir mis tours a su pagina y sin costo de revisión, solo cobran la comisión, es como Tripadvisor pero sin costo de revisión. Si el cliente tuvo un problema al reservar, solo te comunicas con ellos y en 5 min lo resuelven. Excelente servicio al cliente. Estuve con Fareharbor y no me atendian, tenia que enviar un correo para que me respondieran. Con Peek es mucho más facil con la opción de Chat, son muy amables y pacientes. Lo recomiendo.

No es tan conocido en México para los turistas mexicanos, aunque si es conocido para turistas norteamericanos y europeos

Problemas de reservacion se resolvieron en menos de 5 minutos Problemas de configuracion de productos tambien se han resuelto facilmente con la opcion de chat

The best part about Peek is that our customers can easily make a booking; you get notifications on all your devices besides the emails. We have been offered many booking systems, but this definitely work with our needs.

The main thing we do not like very much is that the customers cannot cancel themselves, and they have to contact us to make the cancellation; however, compared to other platforms, this does not affect our ranking.

We had a booking that the customer was not able to pay through the system; I contacted the support team and was able to solve it immediately. Ever since we have to Peek our business be more productive, the trend of booking online has grown a lot over the past year, and many people hesitated to book with us because we did not have a booking system online.

Our onboarding process was seamless and quick!

The support teams internal ticketing/communications are lacking a bit but they're friendly and helpful!

We are a startup rental service and they are solving a lot of scheduling, waivers, and other issues for us! They're also helping with a website for bookings!

Having a platform that allows for online booking for customers that is also flexible to small business needs is an excellent and new tool. My company is still a bit new to online booking, which has greatly opened our potential customer base to now include those who rather booking online.

The dashboard can be a bit confusing to navigate and going into the reservation calendar, it always defaults to the date range of the last time you were in, versus the current day or week.

Peek pro opened up the business to an audience that prefers less coordination and conversation in booking - those who would rather just click and go. This is a benefit to my organization as it allows for those customers to be drawn to my business over those that don't have this capability.

The software is easy to use but dynamic enough to cover many different product options. Peek continues to grow and improve their system to keep customers experience smooth.

The activity side of Peek offers more functionality than the rental side. There have been many wonderful improvements over the years but rental seems to lag over activities

Switching to text messages notifications is great for our customers as many do not check emails often. The new membership feature is great to build customer retention.

Very fast and easy to manage equipment and black out dates.

Would be helpful to have the ability to manage set dates for holidays as opposed to splitting seasons accordingly.

Online waivers, CC capture, and the ability to process security holds from captured cards really saves time.

A very user-friendly system, amazing customer service, a professional platform, convenient, gets the job done, well designed, easy to manage and monitor, and truly a big help to our operations, booking management, financial reporting, etc. We're a very satisfied partner of Peek.

I would improve setting up dates of availability to make it more efficient to create and modify as needed. Other than that, we don't have any dislikes, the service delivers on it's promises.

It helps us to manage all of our booking and reservations in one consolidated place and saves us time and money on managing multiple systems. As the customer service is excellent, any problem resolution is very fast and always in a positive and resolution-oriented manner.

Being able to view all activity schedules

I wouldn't say dislike but occasionally it does glitch but the IT team is quick to resolve issues

Booking with ease

I have been with Peek for several years. It was VERY easy to set up my Tour business, with multiple options.

It doesn't do everything that everyone needs - but it can be pretty customized.

Peek helps me by offering safe online booking for my guests and easy management for my 18 Tour Guides. It is easy to use with just their cell phones. Reliable and quick payments and excellent support whenever needed.

I've used a few different booking software packages over the years to run our photography business and Peek has been our favorite. The back-end is very easy to use and taking addon payments from customers after the shoot is also equally easy. They also clearly are studying the overall booking workflow and I've never had a complaint from a customer that something didn't make sense or it didn't work correctly.

I'd like if the back-end accounting section was a bit better to be honest, especially for reconciling end-of-year numbers.

Peek lets me book photo sessions without ever having to talk to a customer ahead of time. This saves me incredible amounts of time and headache.

I like how easy it is to set up products and link them to our website, the customer service is also great

It's tough that you can't bulk update events, mostly don't have any major dislikes

Integrating with more OTAs is helpful so we can more seemlessly operate.

Ease of use for both owner and operators, smooth emails.

Can't book items that go past midnight... make sthigns very messy.

APP for oeprators

Peek pro does all the work for me after I have everything set up. They make taking reservations easy and smooth for our customers and all with the automated emails I know all my clients are getting the same information.

Getting everything set up at the start was challenging to figure out where I had to input our information. But the helpdesk was awesome. I would like to have more control over the font size on the manifests but that's a minor issue

I no longer have phone call reservations coming through my home phone line. All of my clients get a standardized email with all the required information, before when it was completed by individual guides there were gaps in information.

Peek is extreme helpful, with a lot of options to combine.

Right now I dont have any problem at all. probably we need more languages into the system, because not everybody into the organization speek or read english

booking online the tours, or rental equipment for camping, but is going more of that. Control of moneys, schedule and a lot of information, so we can take decisions.

The peek pro interface is very versatile. We use it in every aspect of our bookings and have added online booking, etc. Support team is very responsive and helpful.

It would be great to have a combined activity and rental equipment pool to add more cohesiveness to our products. Having the ability to customize "waivers" for each booking would also be a help.

Scheduling is streamlined including rental availability which is clearly shown in its own calendar. Being able to offer online bookings is a huge plus and we get more bookings.

I like the credit card processing as well as the calendaring and built in APIs. Just everything is easy to manage and they offer telephone support where everyone at Peek is super awsome!

There isn't much to dislike about Peek. I've been with Peek for around 5 years now and I can't say I've had any issues. It would be nice if they would offer tour operators to sell merchandise. I'm currently adding my merch as an "anytime" sale on my calendar view and that can be confusing for customers.

Peek makes it easy all around. Listing events, editing events, creating calendar views. The most used feature on my calendaring is that I can list several events at the same time as a single tour operator and the first event to be booked by a customer will hide the other events so they cannot be booked. This is a great option feature when managing several types of events.

The support team is super helpful and get back to you in a timely manner. The set up was super easy. They pretty much did everything for me. I no longer pay a percentage every transaction.

You can't make one time invoices easily. You have to add a time slot and add a item to your main list before you start the invoice just to add them on...instead of just adding it on the invoice/booking while your in add booking. We offer custum tours so this makes it difficult and is time consuming...it would be nice if you can add one time fees to invoice and change start times

Not paying a percentage every transaction.

PeakPro is easy for our customers to use and makes it easy for us to run reports, track bookings and allows for all our owners to have an account. It also allows us to book online for our customers and view our bookings.

We have been having PeakPro for a short period of time and have not come across anything we do not like about the program. So far it is running well for us. Customers have not had any complaints either.

PeakPek is helping our clients to book online instead of calling. It also tracks all online bookings on our side so we know when we have tours booked and tracks past bookings.

Easily adapted to suit with our business operations - we've never needed to change how we do things to fit with Peek. A comprehensive suite of services and easy for our non-computer staff to understand and use.

Sometimes hard to keep on top of the new features that are regularly introduced.

As a small business, Happy Flights has no dedicated admin person. All staff members perform different administrative functions with Peek software being the common platform they work on. It connects us all, saves us considerable time and ensures consistency and accuracy.