FareHarbor Reviews: 4.2/5 — Solid Choice

The people at FareHarbor are literally the best. Any time I have a question or a request, they answer me back quickly and completely. They are very thorough and never need reminding. Their software is very user-friendly as well. Anyone can use it!

There honestly isn't much I can think of that I don't like. Some of the reports are not self-explanatory, but if you ask the customer service to help you, you shouldn't have a problem finding what you need.

They help us with everything, from booking and taking payments, to website design and maintenance. It is so nice to be able to ask them to do just about anything and not have to worry about trying to figure it out myself. They are so helpful.

The basic booking sheet and calendar are very user friendly. Their support is always available to help and willing to find the answer to any questions or issues we may have.

The only thing we are lacking is the ability to sell merchandise and track inventory, similar to a traditional POS system. Some of the features can be confusing, but we call or email support and they are right on it!

We are seeing more online bookings and guests are able to check in directly at the activity without stopping at our ticket booth. This alleviates a staffing issue that we've been faced with for some time now.

Fareharbor is a great software and a great company. They charge a very low % to process payments, and allow an amazing each of customization and integrations with OTAs and software providers. Their support are REAL humans that respond within 24 hours with substantive answers to the questions you asked, I can't think of a single company like that. They're constantly inventing new features like seating charts, none of which do they charge money for, just trying to be the best platform with the best options.

It can be a bit more like a PC, as opposed to the ease of use of a Mac. You have the freedom and features, a couple of the features take a little getting used to. Their way of adding discount codes as Campaigns > custom fields > discounted prices... it's pretty easy to use, but if you asked me what those terms mean, it's still a bit too complicated. But offering a zillion features, you might be a bit too complicated at first, that's just the real-world tradeoff of great functionality.

Organize all my bookings in one place, even from software that doesn't integrate with any other software!

Fareharbor makes it easy to create items, adjust availability, process payment, read reports, automate messages and so much more. I have tried other services but always find my way back to Farehabor. Also if I need any help they always have someone ready to answer the phone and jump right in.

I do not like the inability to track customer engagement and provide abandoned cart email remarketing. I also don't like the difficulty for customers who want to book multiple trips and need to place separate bookings. I also wish they had a more seamless merchandise/eCommerce integration.

Farehabor has allowed us to be able to take bookings while we are out on a trip or at home asleep. This helps cut down on costs and makes it easy for customers.

Fare harbor is a simple and effective way to sell tickets for experiences and cruises. They make purchasing these tickets very simple from a consumer side and offer multiple options so that you can customize the ticket experience.

I wish that Fareharbor accepted PayPal. It would give people much greater flexibility when looking to purchase a product if they were to offer the benefits that Paypal comes with.

Fareharbor solves the problem of over-the-phone ticket sales by streamlining the process completely online. Making sales easier and more convenient for the seller and consumer.

Is that the platform has a very good on boarding team , they help you with all the process and they even setup and customize everything for you, and is free they just charge you a commission for every sell Normally all the platforms are very expensive and they charge every month

the only thing is for instance if you are in Mexico and you sell in usd dollars the final pricing show in local currency as pesos Other thing is that is that they don't have a mobile app

better reservation system, totally for free no monthly fees and great service

FareHarbor values a tour business no matter how small or large it is. Team members have specific expertise in generating tour sales online: digital marketing, Google Analytics tracking, SEO analysis, website design and so much more. Furthermore, I have a great rapport with my awesome Account Manager who is always looking out for my best interests. She is responsive to my emails and scheduling a time discuss issues that take more time. FareHarbor’s mobile app is super easy to use and allows tour operators to go paperless. Customer support is available 24/7/365. Team members are friendly, knowledgeable and happy to help tour operators figure out technical issue on the backend. FareHarbor is on the cutting edge of advanced reservation technology and has experienced astonishing growth since its launch in 2013. FareHarbor rocks the booking software world!

Adding promo codes to tours is a long process and a bit confusing. Wish it was easier to use.

FareHarbor has helped my business grow by using targeted SEO keywords to improve my Google ranking. Also, FareHarbor designed my awesome website for free! I never ever expected anything like that to happen when I came onboard in August of 2017.

I like the customer service and the flexibility to adjust my schedule/pricing/etc. to work around a changing environment. We have a variety of different ticket types and costs. We are able to get them all integrated with FareHarbor.

The waiver integration could be better. We would prefer to have the waiver integrated within the system instead of having to integrate a 3rd party waiver.

FareHarbor makes creating monthly reports every easy. Communicating with clients who have existing reservations is also pretty easy. We can let them know about weather delays or any changes that were not planned. We also have a variety of ticket types that users can select and are easily distinguished. However, we do need the FareHarbor tech support team to create them We are not able to create them on our own.

We love how it integrates into our website. It is full of features that make the reservation process easy for both the user and the admin. The customer service was also outstanding. With our previous system, it was very difficult to reach support quickly. FareHarbor has been immediately available. We also like the pricing. FareHarbor provides better service at a cheaper price than other options.

Setting up a bank account for payments requires too many steps for verification. This has been problematic for us in receiving our funds in a timely fashion. A less cumbersome method would be appreciated.

FareHarbor allows us to easily make garden tour reservations. It is easy to setup and even easier for the user to navigate. This was our first season using the software and have had no issues.

Every little thing! Reports, connectivity, web based, ease of use.

Absolutley nothing. This is a PERFECT product. Truly an amazing product.

Online bookings, check in, connectivity