FareHarbor Reviews: 4.2/5 — Solid Choice

The people at FareHarbor are literally the best. Any time I have a question or a request, they answer me back quickly and completely. They are very thorough and never need reminding. Their software is very user-friendly as well. Anyone can use it!

There honestly isn't much I can think of that I don't like. Some of the reports are not self-explanatory, but if you ask the customer service to help you, you shouldn't have a problem finding what you need.

They help us with everything, from booking and taking payments, to website design and maintenance. It is so nice to be able to ask them to do just about anything and not have to worry about trying to figure it out myself. They are so helpful.

The basic booking sheet and calendar are very user friendly. Their support is always available to help and willing to find the answer to any questions or issues we may have.

The only thing we are lacking is the ability to sell merchandise and track inventory, similar to a traditional POS system. Some of the features can be confusing, but we call or email support and they are right on it!

We are seeing more online bookings and guests are able to check in directly at the activity without stopping at our ticket booth. This alleviates a staffing issue that we've been faced with for some time now.

Fareharbor is a great software and a great company. They charge a very low % to process payments, and allow an amazing each of customization and integrations with OTAs and software providers. Their support are REAL humans that respond within 24 hours with substantive answers to the questions you asked, I can't think of a single company like that. They're constantly inventing new features like seating charts, none of which do they charge money for, just trying to be the best platform with the best options.

It can be a bit more like a PC, as opposed to the ease of use of a Mac. You have the freedom and features, a couple of the features take a little getting used to. Their way of adding discount codes as Campaigns > custom fields > discounted prices... it's pretty easy to use, but if you asked me what those terms mean, it's still a bit too complicated. But offering a zillion features, you might be a bit too complicated at first, that's just the real-world tradeoff of great functionality.

Organize all my bookings in one place, even from software that doesn't integrate with any other software!

Fareharbor makes it easy to create items, adjust availability, process payment, read reports, automate messages and so much more. I have tried other services but always find my way back to Farehabor. Also if I need any help they always have someone ready to answer the phone and jump right in.

I do not like the inability to track customer engagement and provide abandoned cart email remarketing. I also don't like the difficulty for customers who want to book multiple trips and need to place separate bookings. I also wish they had a more seamless merchandise/eCommerce integration.

Farehabor has allowed us to be able to take bookings while we are out on a trip or at home asleep. This helps cut down on costs and makes it easy for customers.

Fare harbor is a simple and effective way to sell tickets for experiences and cruises. They make purchasing these tickets very simple from a consumer side and offer multiple options so that you can customize the ticket experience.

I wish that Fareharbor accepted PayPal. It would give people much greater flexibility when looking to purchase a product if they were to offer the benefits that Paypal comes with.

Fareharbor solves the problem of over-the-phone ticket sales by streamlining the process completely online. Making sales easier and more convenient for the seller and consumer.

Is that the platform has a very good on boarding team , they help you with all the process and they even setup and customize everything for you, and is free they just charge you a commission for every sell Normally all the platforms are very expensive and they charge every month

the only thing is for instance if you are in Mexico and you sell in usd dollars the final pricing show in local currency as pesos Other thing is that is that they don't have a mobile app

better reservation system, totally for free no monthly fees and great service

FareHarbor values a tour business no matter how small or large it is. Team members have specific expertise in generating tour sales online: digital marketing, Google Analytics tracking, SEO analysis, website design and so much more. Furthermore, I have a great rapport with my awesome Account Manager who is always looking out for my best interests. She is responsive to my emails and scheduling a time discuss issues that take more time. FareHarbor’s mobile app is super easy to use and allows tour operators to go paperless. Customer support is available 24/7/365. Team members are friendly, knowledgeable and happy to help tour operators figure out technical issue on the backend. FareHarbor is on the cutting edge of advanced reservation technology and has experienced astonishing growth since its launch in 2013. FareHarbor rocks the booking software world!

Adding promo codes to tours is a long process and a bit confusing. Wish it was easier to use.

FareHarbor has helped my business grow by using targeted SEO keywords to improve my Google ranking. Also, FareHarbor designed my awesome website for free! I never ever expected anything like that to happen when I came onboard in August of 2017.

I like the customer service and the flexibility to adjust my schedule/pricing/etc. to work around a changing environment. We have a variety of different ticket types and costs. We are able to get them all integrated with FareHarbor.

The waiver integration could be better. We would prefer to have the waiver integrated within the system instead of having to integrate a 3rd party waiver.

FareHarbor makes creating monthly reports every easy. Communicating with clients who have existing reservations is also pretty easy. We can let them know about weather delays or any changes that were not planned. We also have a variety of ticket types that users can select and are easily distinguished. However, we do need the FareHarbor tech support team to create them We are not able to create them on our own.

We love how it integrates into our website. It is full of features that make the reservation process easy for both the user and the admin. The customer service was also outstanding. With our previous system, it was very difficult to reach support quickly. FareHarbor has been immediately available. We also like the pricing. FareHarbor provides better service at a cheaper price than other options.

Setting up a bank account for payments requires too many steps for verification. This has been problematic for us in receiving our funds in a timely fashion. A less cumbersome method would be appreciated.

FareHarbor allows us to easily make garden tour reservations. It is easy to setup and even easier for the user to navigate. This was our first season using the software and have had no issues.

Every little thing! Reports, connectivity, web based, ease of use.

Absolutley nothing. This is a PERFECT product. Truly an amazing product.

Online bookings, check in, connectivity

Fareharbor's customer support is unreal. From the moment we signed-up with them, they have excelled at being super responsive- and friendly about every interaction (no matter how many times I need help setting up codes etc) no matter the time of day or night!

Because Fareharbor has so many options to help my company, build reports, set-up my for sale events and tickets etc, the software can at times be overwhelming. Lucky for me, support answers every call and quickly takes care of anything I can't do myself (and never makes me feel like I'm "putting them out."

I switched to Fareharbor because they had the best software for booking my Escape Rooms and Murder Mystery Dinners (from a customer standpoint). The ease in which customers can book events makes a huge difference in our conversions, and switching has increased our conversion rate through our website significantly. Fareharbor's tracking software allows me to track all my marketing efforts, which should help me be more efficient in my marketing spend each year (just started with this in the last 6 months).

The customer service at FareHarbor is really impressive. Every single person I've dealt with is beyond helpful and I know I can always count on them.

The only thing I have any issue with at all is the hold music while on a call with them! But even that has started to grow on me

They handle all of my scheduling and payment processing. The fact that so many of the listing sites are integrated with them has been a revelation for me as a new business owner

Best thing about Fareharbor is that the more you use it, the more advantage you get from it. At first I was very doubtious about it, but after I got to know the system, I became really fond of it. You can make it bend on your needs, and modify it quite a lot and if you do not know something, the support team is more than happy to be helping or even doing the things ready for you. Really good support service. Easy to use and manage, easy to teach for everyone and all my workers have been really pleased with it so far.

Using the system on a phone is a bit clumsy, but not possible. Would be amazing to be able to manage multiple destinations in one screen. Also editing should have more flexible options. At start it is confusing and seems really big job to set up, but in reality it is reather easy when you just get the hang of it.

I am planning an managing our daily activities with this system. We have hundreds of people doing different activities daily and with Fareharbor, I manage the activities, capacities, online bookability, recourses and also the work missions for the guides. Also our kitchen team can check the amount of people in each activity and therefore they know how much food to prepare to each trip. Reception can use this to see any availability left if any visitors would like to book on the front desk. Really useful and frees time from the actual planning and checkin, as when setting up you already make the daily schedule base for the coming year.

The most amazing part is that this software integrate with our website and phones so clients can access the service through their phones. It is simple to book tour and travel from anyplace anytime.

I barely have problems working with this excellent tool. I have benefited a lot and my clients have not complained of delays and hence i have no dislikes.

This software has payment portal where clients can make their payments to their various destinations. Managing them is 3asy and communicating with them is simple. Making transfers into various hotels is simple and quick to avoid delay.

Extremely user friendly and intuitive to use even for a new user. In my brief time testing and using this software I was very impressed.

I didn't have a chance to use it enough to find any negatives about it. I've only heard fantastic things from others who have been able to use it more than myself.

Booking and scheduling

I have tried multiple booking companies for my brewery tour business and the only one that has been easy to work with and with service that is truly quick and available is Fareharbor. I have not regretted my switch to their booking and after so many ignored issues with other booking competitors , Fareharbor is a breath of fresh air in comparison and they really seem to care. I recommend them to anyone needing a dependable booking company.

Some features can be a bit complex at first but with the videos and available service help its easily remedied.

It provides consistent updating, easy secure checkout, trip advisor follow ups and manifest heads ups before my tours.

Our reservations rely on equipment rental and Fareharbor allows us to input our equipment and track it across multiple classes/rentals within the same time slots. (aka "Shared Resources") For example, if we have 10 Paddle Boards available and someone books 2 of them at 10am for SUP Yoga, it will pull those 2 boards out of the availabilities of all other classes/rentals at that same time slot. This allows us to give all classes/rentals a fair shot at our full fleet vs saying "we have 10 boards for 2 classes so this one gets 5 and that one gets 5" ...when the demand for that day may be 8 in one and 2 in the other.

I love almost everything about FH, but I REALLY despise how payments are shown in bookings. Everywhere you can possibly look on a booking, it will list payment received as $x, but in reality it's showing payment received minus your FH fees.... which is NOT an accurate display of the payment received from a client, but rather the money we, as a company, end up collecting from that particular booking after FH fees are taken out. This is EXTREMELY confusing when talking to clients who need refunds, reschedules or just have a question about what they were billed. We look at the screen and even where it shows their credit card info, it states "$x charged to Visa #xxxx" ...when that's not the full amount that was collected. The ONLY way to see the amount they were billed is to take the steps you would for emailing them a receipt. At that point you can "preview" the email and see their accurate receipt. It's really REALLY dumb.

We use FareHarbor to manage all reservations (online and in-person) for a Stand Up Paddleboard and Kayak rental company. It not only keeps track of reservations, but also keeps track of what equipment we have available (aka "resources") at any given time.

Easy to look Up past reservations. And love being able to book additional lessons for clients very easily without adding cc info again

Wish there was a way to store credit card info

Booking ease Allows client to input info

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The support team is very fast acting and responsive to our needs. The system is intuitive and easy to navigate. It works well via multiple APIs to connect to the distribution networks we use like Expedia. Keeps our business running with little headache.

The software lacks a little in reporting, options for custom tours, connections with accounting software, and employee scheduling software. One of the largest drawbacks is you can not sell add-on items like shirts, meals, or souvenirs from the system. A POS feature would help a lot. The iOS app is just their mobile website in a dedicated browser. Overall it is a good stand-alone product for working with tour reservations but lacks in other functionality. It does get better and better every day but still has a long way to go.

FareHarbor collects, manages, and processes payments for tour reservations. It handles manifests and oversees our tour schedule. Our team spends less time dealing with a paper reservations book and more time helping guests. Also, the ability to sell tours online in real time helps a lot. The API connections to our sales partners reduces the chance of overbooking and time dedicated to managing sales channels.

It is super easy to use and keeps track of multiple types of products/services. Customer service is excellent.

There have been some issues with availability matching up across multiple bookings.

We use FareHarbor for all of our booking, scheduling and even retail sales.

We were able to integrate all or most of our contacts info from our old system to fare harbor.

We run an escape room. Say a group books for 4 players, then comes in with 5, we have to manually go in and change some information.

Fare harbor will automatically shut down booking availability once it is inside the time window we have specified. This prevents over booking.

Ease of use; intuitive software for the most part. Reliable, dependable, complete.

Difficult to maneuver when it comes to things like adding promos and discounts. My experience with Fare Harbor's call center was abysmal.

Ease in tracking tours, customers, payments, refunds, etc. Makes my job of overseeing operations easy.

I like that the scheduling is very user friendly. They have many custom fields to describe available items however you'd like.

I don't dislike much about fareharbor except that they take a fairly steep 6% of the sale.

Scheduling has so much easier. It also tracks the inventory so if one of our boards is used, it no longer shows up as available to other customers creating an easy way to monitor inventory.

The help section is very well done and allows me to figure things out without having to call. When I do still have questions the service reps are amazing! The customer service team is always very friendly and eager to help with any issues or assist in whatever I need.

Not all things on the website allow for the exact reporting that I would like. I also would like an option for pop up sales while people are checking out. This would allow us to get more income from the average customer.

Booking with our escape rooms are very nice and user friendly for our customers

I like that we can do multiple comps or discounts on tours and classify them as such.

It can be difficult to navigate the site at times.

It's an easy way for us to book our brewery tours. We've seen an increase in bookings.

Easy interface for seeing tour reservations, guest lists and payment management. Clean layout and feature packed

No major complaints. Almost too many features that make mobile app a bit complicated.

Easier to manage tours, make last minute changes, and update everyone.

Easy to install and set up. Good customer service team. Onboarding was a breeze. Overall the software worked really well.

It lacked next-level features such as an integrated waiver. I would have liked to see more ability to customize.

It was great for running our e-bike rental business.

Algunas funciónes son sencillas de usar pero no todas. El precio está bien es la comisión promedio que manejan. Al principio la atención es buena.

Cuando tenía una duda no había chat para soporte técnico. Tenía que envíar un correo electrónico a farehabor preguntando mis dudas. Y la respuesta no era inmediatamente tardaba unas horas.

La reserva es automática y esto está muy bien. Es sencillo de instalar en mi página web.

Easy booking and options can be modifiedsc

Wish we had the option to change the times within each booking

Able to track clients easier