FareHarbor Reviews: 4.2/5 — Solid Choice

guest details and contact information are easy to access

Slow loading times (may just be my phone)

Great way to keep track of pickup schedules and guest information for easy guest pick ups.

Calendar integration with my site. Responsive to work well with any device. Malleable. Stable. Very Stable. Fare credit card fee, 1.9 +.30, always, no matter what card. No fee for my business. Customers pay Fare Harbor a booking fee of 6% when booking online, nothing when reserving on the phone or in store. I get paid quickly.

No real store for add on merchandise. No systems appears to master this. Work around is flawed and reporting for this is awful. However -we make it work. The sales team promised everything I asked for, the implementation member (onboarding specialist/trainer) assigned to my account could not deliver. It was rushed, incomplete and just plain poorly executed. My account manager is great and has tried hard to correct the issues created by the onboarding specialist but it's been an uphill battle. Because it is supposed to be very flexible, it is complicated to set up and one needs assistance from FareHarbor support for many modifications. FareHarbor promised a marketing team at my disposal for adwords, remarketing and social. They claimed to provide all of the support and all I would have to do is pay for the actual ad buys. They repeatedly told me that I would have access to the marketing team after implementation was completed. As soon as that occurred I was told that they discontinued that service.

Customers can book my trips online. I manage my entire business with this software.

I liked the detailed reporting and the back end layout was pretty good. User-friendly.

I didn't like how difficult it was to set up promo codes, and the layout of the displays for customers was not graphically pleasing.

Financial reports and data was great for tracking progress.

I believe that you have the freedom to tryout for your own within.

Not having enough time for me to get everything that is needed

I'm not trying to solve everything just what I disagree with and Fare Harbor has helped me get my thought down in good form

Their calendar system is aesthetically pleasing and one of the easier ones to use. Invoicing is also easy if the customer also has a FareHarbor account, and reports are not difficult to figure out eiter. You can alter trips, change times, and types of tours quickly. Also, this is a software that most of my customers say works well to incorporate with their software, making merging booking calendars a snap.

Unbelievable fee change. FareHarbor has decided in addition to their 6% fee. They are also going to round up all reservations book through their system and take the "change" and keep it for themselves so they are stealing from our clients, some thing we never agreed to. Also they let us know that if they let us know about this 3 weeks before it's going to be implemented in the middle of July, our busy season so that seems especially underhanded. In the last few years, these problems have seemed to be getting worse: customer service doesn't answer when you need them. On holiday weekends, you can't get software support, and even on "normal" workdays, they are always understaffed if you want to fix something in your system quickly. For a while, they did seem to be trying to fix this, but I haven't seen improvement yet, and many times you will have a problem you want to be solved that day; it may sit for days because they are staffing more, in my opinion, Monday through Friday. Honestly, as of late, the problem has gotten much worse. I think they have forgotten that most businesses that use this software are tourism; for us, that's seven days a week. For larger updates to your calendar or items, I have had support tickets sit for weeks, and when I inquired, they just emailed, "we are swamped" well, so are we! Lastly invoicing, is easy to use, but they added a feature where a client who has a FareHarbor account could pay you through the system. It seems like a good idea, except FareHarbor, takes fees like the invoice payment is a credit card charge, and you can not turn off the payment options. So if you want to use their invoicing, they are gleening a percentage of that money, and they don't tell the customer. The customer thinks they paid the whole amount to you, but FareHarbor has taken a processing fee even though they were not involved in the booking process. I already have to pay the affiliate fees for the reservation. I understand some companies like the convenience of getting paid through FareHarbor, but I would prefer to get all of my payment and shut off that feature. I would also be wary of their new terms of service; they are starting to put more and more of the risk on the service users, even though the reason we use a service like this is to avoid some of the risks. It is disappointing how FareHarbor is changing.

FareHarbor has ceased solving problems or updrjng their software.

FareHarbor was easier to set up products, adjust pricing and give discounts on the fly. Setting up affiliate accounts was easy and the network is more wide than Checkfront at the moment.

They keep your money until the reservation date, so to me my customers are giving them a loan. They do not have a simple solution for clients who have reservations that cross a midnight. The customer must choose the number of days they want to rent and it causes confusion. Further complicating when their confirmation only shows a start date. For us we needed the customer to see a start and end date and be able to select from there what is available. When we used FareHarbor we were constantly having to add or remove a day for reservations because the customer was confused at booking.

I not longer use FareHarbor, they are not solving any of my issues or benefiting me in any way. Please remove this question from the questionnaire it doesn't make sense.