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Updated on: June 3, 2023

Compare Best Call Center Infrastructure (CCI) Software for Medium-Sized Businesses

Call center infrastructure software is comprised of a suite of tools that provide call center agents with all the necessary resources needed to handle inbound and outbound calls. Key features to look for include call routing features, IVR systems, call monitoring tools, as well as performance tracking, which all work to reduce wait times and optimize the customer experience.

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3.9

Starting at $30
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Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular CRM and helpdesk tools.  Learn more
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s feat…  Learn more
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features inclu…  Learn more
Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans and…  Learn more
Nextiva is a leading phone service solution that is part of a broader Nextiva ecosystem designed to simplify business communications for customers and teams. Nextiva combines voice, SMS, and video capabilities thereby giving your business options to ensure seamless communications.  Learn more
RingCentral is a cloud-based communication tool that runs on the cloud. The company’s video meeting service is extremely reliable, with exceptional HD functionality available across a range of devices, so you can connect with your colleagues wherever they are. There’s even access to handy one-click…  Learn more
RingCentral MVP a well-known provider of business cloud communications featuring flexible and cost-effective video conferencing tools along with its collection of contact center solutions. The platform was built to support the needs of modern mobile and distributed workforces through features that f…  Learn more

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