The best VoIP providers can help your company build a more efficient, reliable, and cost-effective communication strategy. For years, demand for VoIP (Voice over Internet Protocol) has accelerated as companies have searched for more agile and flexible tools for global communications.
Today, the VoIP market is set to reach a value of around $145.8 billion by 2024, building from a value of $69.3 billion in 2020, at a CAGR of 20.4%. Perfect for today’s digital-first landscape and hybrid work environment, VoIP software allows individuals and companies alike to place calls over an internet connection, keeping costs low, while maximizing signal strength and voice quality.
For most brands today, the question isn’t whether VoIP is a necessary investment, but which VoIP providers can they trust to deliver the best results.
Today, we’re sharing our list of the most valuable VoIP providers, to help you make that choice.
What Are The Best Business VoIP Providers?
Best Overall VoIP Service
Ooma is an affordable, flexible, and reliable solution for business-quality VoIP. With various plans to choose from, the Ooma Office solution promises simple communication solutions for a wide range of businesses, no matter their size or background.
Ooma specializes in offering customizable communication packages, with the option to integrate voice with messaging and video, for a complete Unified Communications as a Service experience. The basic plan comes with access to a range of features as standard, including a mobile app, virtual receptionist, and even call-forwarding. You can also leverage feature-rich Enterprise functionality, depending on the size of your organization.
Ooma offers everything the modern business needs to succeed in the world of flexible VoIP. You can access a comprehensive cloud phone system, hosted PBX functionality, and softphone access, all designed to suit the unique requirements of your brand. Depending on the package you choose, you’ll also have access to video conferencing tools and collaboration apps.
Ideally suited to companies with remote workers, Ooma comes with both mobile and desktop apps, which allow staff to receive unlimited calls in the US with their business number. There’s also the “Ring Groups” feature, which allows teams to group extensions together, so they ring at the same time. Ooma is simple, effective, and ideal for rapid communications.
Ooma can integrate naturally with a variety of different tools, including Zendesk, Zoho CRM, Salesforce, G-Suite, and Microsoft Dynamics.
Pricing depends on the needs of your business. You can use a pay-as-you-go plan with minute costs per country, or access 200 minute international plans starting at $5.99 per month. Contact the Ooma team to get a full quote for your VoIP service.
Best All-in-One Solution
One of the world’s top-rated business phone solutions, Nextiva makes it quick and simple for businesses to digitally transform their communication strategy. If you’re looking for an all-in-one service for cloud-based communication, Nextiva definitely has you covered, with flexible pricing plans and a reliable level of international call quality.
Nextiva built its VoIP solution for the age of modern workers, where hybrid and remote employment is becoming increasingly common. The company has earned the name of “Best Business Phone System” from a number of publications and has a proven reliability of 99.999% uptime.
The Nextiva ecosystem allows you to communicate with customers on a range of channels, including WhatsApp, and connect your team members in a shared cloud environment. You can also set up automations to help minimize repetitive tasks and make your staff more efficient.
Call features include everything from a unified communications environment with video, chat, and VoIP in one space, to integrations with helpdesk software and sales CRM. You can also access unlimited calling, texting, and faxing worldwide, with free toll-free calls, virtual voicemail, and auto attendant access too.
Nextiva can integrate with a range of applications including HubSpot, Salesforce, Oracle, Zendesk, Zoho, and Microsoft Dynamics. There are dozens of available integrations in total.
Pricing starts with the Essential communications plan at $14.95 per user per month for unlimited voice and video calling, auto-attendant, and toll-free numbers. You also get voicemail to email notifications, and 24×7 customer service on the basic plan.
Best for Solo Entrepreneurs
Business calls don’t have to be complex; Grasshopper is a convenient tool for solo entrepreneurs designed to add business lines directly to your personal phone. You can add a complete virtual phone system to your existing phone, to keep your costs as low as possible, even if you’re a freelancer. Plus, there are various phone number options to choose from.
You can save money on your communications, while still creating a highly professional and sophisticated image for your brand. Grasshopper numbers can work from virtually anywhere, with local, and toll-free numbers available. You also get 24/7 support from the customer service team included on every plan, no matter how affordable your package is.
Grasshopper delivers an excellent VoIP service for smaller firms with limited financial resources. You can either import an existing number for your business number, or choose from a range of toll-free, vanity and local numbers embedded into your existing phone system. All you need to do is add your reliable internet connection and a handset.
There aren’t any analytics included with your Grasshopper plan, but you can still access an unlimited number of business calls and texts, as well as call forwarding options and powerful 24/7 support. If you’re looking for a simple way to start communicating with customers while keeping your personal and professional numbers separate, this could be it.
You can integrate your Grasshopper system with a range of mobile and desktop devices, as well as Google Voice, Skype, and various other common business tools.
Pricing for Grasshopper starts at around $26 per month to add a business line and virtual phone system to your personal phone. You can also save extra money by porting your existing number into Grasshopper and choosing an annual plan.
Best for Small Businesses
RingCentral is a versatile provider of cloud-based solutions for communication and customer service. The company can offer businesses either simple business phone connections, or a comprehensive unified communications as a service solution known as RingCentral MVP.
This cloud-based PBX platform combines messaging, video and phone functionality into one convenient package, enhanced by collaboration tools and AI. RingCentral has even earned a position as a leader in the Gartner UCaaS Magic Quadrant, highlighting it’s impact in the industry. Compared to the other leading business VoIP phone services out there, RingCentral is one of the most affordable solutions making it a great choice for smaller teams.
RingCentral MVP offers a host of amazing features to suit different business needs, including a comprehensive auto-attendant system, a company directory, call handling and forwarding, and various extension options. There’s also a powerful 99.999% uptime SLA, which means you get the peace of mind of knowing you’ll have minimal disruptions to your calls.
With RingCentral, businesses get access to a state-of-the-art service experience, with 24-hour support, integrated solutions for business growth and real-time analytics. You can even make the decision to combine your RingCentral phone system with contact centre functionality for an all-in-one cloud environment for communications.
RingCentral can integrate with a wide variety of partners, including Google, Salesforce, and Microsoft. There are more than 200 integration options in total.
Pricing options start at around $10 per user per month, depending on the kind of functionality you need. The best way to get an accurate quote is to contact RingCentral.
Best for Call Centers
CloudTalk is an innovator in the cloud contact center environment, ideal for companies making the transition into a more flexible environment for customer contact. The brand serves a host of major companies around the world, including Mercedes Benz and DHL, so you know you’re in good company if you’re working with this vendor.
The CloudTalk solution can offer a total of more than 140 national phone numbers, making it an excellent pick if you need to create a local experience within an international brand. You can also access a range of bonus features for making your team more effective, like the ability to track and record your calls automatically.
CloudTalk comes with a host of features to make call centers more productive, including the ability to access real-time analytics on the performance of your agents. You can also connect your entire remote team to the same contact center, where they’ll be able to interact with customers through a shared inbox, reducing the need for transitioning between apps.
With a globally-renowned level of network strength, CloudTalk also promises businesses the peace of mind they need when it comes to delivering consistently great customer experience. The service represents one of the fastest-growing cloud phone system solutions in the world today.
CloudTalk can integrate with a range of leading tools including Pipedrive, Salesforce, HubSpot, Zendesk, and more. You can access immediate insights from your CRM in your contact centre.
Pricing starts at around $25 per user per month month if you commit to an annual plan. There are also more expensive plans if you need more tools, like a real-time client dashboard.
Best for Remote Workers
Dialpad is a communications solution built for the cloud, and perfect for the age of remote and hybrid work. This cost-effective VoIP solution is ideal if your team members are going to be using softphone applications rather than desk phones in a standard office environment. The fast and efficient calling solution is perfect for boosting flexibility anywhere.
With Dialpad Talk, the central VoIP solution from Dialpad, business leaders gain access to efficient cloud-based communications team members can access anywhere. There’s also built-in AI functionality to boost employee productivity, and ensure your teams stay reliable.
Promising powerful global connectivity, Dialpad gives business leaders all the flexibility they need to develop a scalable ecosystem for communication. Members of staff can work from anywhere using any device to power their conversation, without having to compromise on performance or security features, and user setup is easy too.
Dialpad also includes a central administrator portal which makes it easy to add new users and assign phone numbers to them directly. There’s also a convenient range of reporting and analytics features so you can keep track of your team members and their performance wherever they are.
Integrations are available with a range of office suites like Microsoft 365 and Google Workspace, as well as multiple CRM tools.
Pricing for the standard plan starts at $15 per user per month with unlimited calling and SMS included as standard. You also get voicemail transcription in this plan.
Best Helpdesk Solution
Freshdesk is best known for offering helpdesk tools and solutions to ensure companies can run more powerful customer service strategies. The VoIP phone system from Freshworks, known as “Freshcaller” is a convenient part of this ecosystem. You can use Freshcaller to deliver sensational customer service and keep teams connected through cloud-central communications.
Freshcaller is an actually an integration for the full Freshdesk experience, which you can add into your Freshdesk package at any pricing structure, except for on the free plan. You’ll also be able to track important information in this ecosystem and get reports on employee activity.
More than just a VoIP solution, Freshdesk is a comprehensive selection of customer support tools, including intuitive ticketing, seamless self-service tools, and more, delivered at an affordable cost. The Freshdesk environment comes with advanced automations available to help streamline your team’s performance, and powerful reporting features too.
Not only can you manage calls and customer conversations with Freshdesk, but you can also align your teams around a shared strategy for success, with priority ticket queues and routing. There’s even a single view environment for all conversations.
Freshdesk can integrate with more than 1000 tools, including solutions for gamification, CRM tracking and artificial intelligence.
You’ll need at least the Growth plan from Freshdesk to access the VoIP functionality available from the FreshCaller add-on. This starts at around $15 per user, per month.
8. Google Voice
Best Consumer VoIP App
Google Voice is a simple but effective part of the Google Workspace environment, which allows business users to add phone calling functionality to all of their devices in a matter of seconds. You can access the service either as a business, or for personal use, and unlock a range of powerful features, including high security standards and enterprise phone numbers.
The Google Voice environment comes with an easy-to-use interface designed to ensure anyone on your team can adopt your Voice technology with minimal training. You can assign numbers and port various numbers conveniently in the same unified environment.
Designed to help team members work more effectively from anywhere, Google Voice offers a customizable environment which can adapt to suit anyone’s needs. You can control your Voice phone numbers and other features within the Google Workspace admin console, and users can access the functionality on a range of devices.
Voice comes with smart tools like Google Meet and Calendar, so you can easily track calls and plan upcoming meeting. It’s also quick and easy to scale the system when you need to add new team members into your ecosystem.
Google Voice can integrate with anything that integrates with the Google Workspace environment, which includes quite a lot of software options.
Google Voice Pricing
The cheapest package for Google Voice includes access to the full Google Workspace, and 2TB of cloud storage per user. The Business Standard package starts at $10.87 per month.
Best Workspace Solution
Bitrix24 isn’t your standard VoIP service. Rather, this solution promises an all-in-one environment for everything from customer relationship management, to task and project tracking. Promising the “ultimate workspace”, Bitrix24 has virtually everything a modern business might need to stay ahead of the curve in the current digital landscape.
Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages, making it one of the more diverse options on the market. The features include everything from website building tools, to HR and workflow automation.
There are too many features in Bitrix24 to mention completely here, as the workspace solution really does combine a huge number of different capabilities. You’ll have access to online meetings, chats and video calls, online payments, a contact center environment, CRM tools, Task management, SEO-friendly website building and a comprehensive knowledge base builder.
There’s also access to online documents, synchronized calendars, a comprehensive Google analytics integration, absence management, an employee directory, and so much more. If you want an all-in-one software solution, this is definitely the product for you.
Bitrix24 integrates with various tools including Google Calendar and Drive, Microsoft Office, LibreOffice, Dropbox, Box, and Mailchimp.
Bitrix24 VoIP Pricing
Pricing starts at $39 per month for up to 5 users, with access to chat, video calls, calendar functionality, knowledgebase creation and more.
Best for Customization
Named a Magic Quadrant Market Leader for UCaaS 9 times in a row, the 8×8 eXperience Communication platform is one of the most flexible in the current landscape. Designed to suit the needs of a wide range of different businesses, 8×8 provides a highly modular solution to communication, which companies can customize however they see fit.
With 8×8, you don’t get a one-size-fits-all solution for business communications. Instead, you can build the perfect ecosystem for your needs, combining chat, video, messaging, voice, and even contact center functionality into the same convenient package.
8×8 is a comprehensive provider of reliable business phone functionality, as well as contact center tools, video meetings, messaging, collaboration, and more. Every package comes with access to the tools you need to connect your team members, and you can add in extra features whenever you like, thanks to the scalable landscape.
The 8×8 ecosystem also comes with highly secure and fully-redundant data centers, as well as award-winning voice quality regardless of whether you’re in the office or on the go. A single administration platform makes managing the technology easy, and there’s a range of powerful analytics too.
8×8 can integrate with everything from Microsoft Teams, to your existing CRM system.
Pricing for 8×8 can start as low as $14 per user per month.
Business VoIP Providers Buyers Guide
What is VoIP and How Does it Work?
VoIP or Voice over Internet Protocol is a technology solution which enables companies to transmit their voice communications as well as other media packets through an internet connection. This is a convenient solution to the standard telephone network.
VoIP technology works similarly to a conventional phone system, but it’s much more affordable in most cases, easier to scale, and more suitable for global communications.
Why Your Business Needs a VoIP service
VoIP technologies come with a range of benefits you just can’t access with a traditional phone system. With VoIP, you can make and receive calls from almost any device, in any location, provided you have your own internet connection. You can also connect with colleagues through any device.
VoIP technology also allows companies to connect with customers and other brands around the world for a much lower price than having to call people from the standard Public Switched Telephone Network. With VoIP systems, you can access a range of advanced features, from intelligent call routing to video and audio conferencing for collaboration purposes.
What To Look For In The Best Business VoIP Providers?
Different companies will have unique requirements when it comes to VoIP technology, some of the most common things you should look for include:
- SLA uptime agreement: A standard uptime agreement of 99.99% or above offers peace of mind for business owners who can’t afford to miss out on calls.
- Video and collaboration tools: Video conferencing features and collaboration tools offered alongside your VoIP technology helps to keep hybrid teams connected.
- Voicemail: Some high-end VoIP solutions include speech-to-text voicemail and voicemail transcription features.
- File and screen sharing: Tools to support teams in the remote working landscape are becoming increasingly popular with VoIP systems.
- Integrations: Integrations with your preferred CRM tools, workforce productivity tools and other essential apps could be essential.
- Call monitoring: Call monitoring, recording, and even advanced call routing functionality will help you to run a compliant business more efficiently.
- Call management: Various forms of call management tools will be crucial, like on-hold music and messaging, call “hold” options, and call queuing.
VoIP Service Providers FAQ
Q: What Equipment do I need for VoIP?
The most important equipment you need for VoIP connectivity is a strong internet connection, and a device for connecting to the internet. Usually, you’ll be able to use an application on your smartphone, desktop, or other internet-connected device to make calls using a microphone or headset. However, you can also invest in specialist tools like desk phones smartphones for VoIP.
Q: Is VoIP free?
There are some free options for VoIP on the market, but most are targeted at personal users, rather than business owners, and they often come with significant feature limitations. Free VoIP apps like WhatsApp and Skype, for instance, don’t provide the same level of security, or the same call management features as some of the options mentioned above.
Q: How much does VoIP cost?
The price of VoIP solutions varies depending on how many features you want to access, and how many potential users are going to be accessing the service at the same time. VoIP can cost as little as $14 per user per month from vendors like 8×8.
Q: How does a VoIP phone number work?
For the most part, VoIP phone numbers are similar to a traditional landline or cell phone. These numbers allow users to call any mobile or landline numbers, access features like voicemail, and send SMS messages. However, VoIP numbers are not linked to specific SIM cards or phone lines, unlike traditional numbers. This means it’s easier to share numbers between users around the world.
Q: How do you call a VoIP number?
Calling a VoIP number is usually very straightforward. You can follow the same steps you would usually use to call a mobile or landline number. VoIP systems function in a similar way to a traditional phone line, so there aren’t any complex processes to learn.
Country and area codes of VoIP numbers can be confusing however. Just because a company has a number with a specific area code doesn’t mean they need to be located there. Be careful calling VoIP numbers from landlines too, as this can be very costly.
Business VoIP Providers – Finishing Thoughts
VoIP software continues to grow in popularity as an affordable and flexible way for business leaders to keep their teams connected and reach their clients. With the freedom to manage calls around the world, VoIP ensures business leaders can scale at the right pace for their company.
As you can see throughout this guide, VoIP services can be very easy to set up and implement in any business environment. All you need to do is find the right technology for your specific needs.
There are plenty of great VoIP options out there to get you started, such as:
- Ooma: The best flexible solution for cost-effective VoIP in any business.
- Nextiva: The ultimate all-in-one solution for companies in search of UCaaS (The next level of VoIP connectivity)
- Grasshopper: The simplest and most affordable solution for freelancers.
- RingCentral: The top pick for mid-sized and larger businesses ready to scale with communications on any channel.
- CloudTalk: A leading solution for quick and effective cloud contact center communications.
Have you had any experiences with the VoIP solutions above? Share your experiences in the comments below!