Acquire.io vs Salesforce Service Cloud
Take a look at how
Acquire.io
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Acquire.io
scores
4.3
out of 5 from
43
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
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offers objective and comprehensive comparisons to help you find the best
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Acquire.io
4.3
( 43 )
Salesforce Service Cloud
4.3
( 3,641 )
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5.0
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At a Glance
Overview
Acquire.io is a unified customer service platform that provides all your digital channels—including video, voice, chat, and browse—in one unified view to improve agents’ workflows and customers’ experiences. It ensures connected conversations across digital channels. All communication channels ar... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Self service
$500.00
/ month
Integrated solution
$2000.00
/ month
Integrated solution
$2000.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
55.81%
Mid Market
39.53%
Enterprise
4.65%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
21
- BigCommerce
- CloudTalk
- CoreMedia Experience Platform
- Freshdesk
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Meet
- HubSpot
- Inbenta Chatbots
- Intercom
- Intuit Mailchimp
- Jira
- Microsoft Teams
- Nintex Process Platform
- Pipedrive
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Shopify
- Slack
- Stripe
- Telegram
- Trello
- Twilio
- Zapier
- Zendesk
- Zoho CRM
Total integrations:
7
- BigCommerce
- CloudTalk
- CoreMedia Experience Platform
- Freshdesk
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Meet
- HubSpot
- Inbenta Chatbots
- Intercom
- Intuit Mailchimp
- Jira
- Microsoft Teams
- Nintex Process Platform
- Pipedrive
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Shopify
- Slack
- Stripe
- Telegram
- Trello
- Twilio
- Zapier
- Zendesk
- Zoho CRM
Top Alternatives
Categories
Common categories include: Live Chat Software, Digital Customer Service Platforms, Help Desk Software, Customer Self-Service Software, Conversational Support Software, and Customer Communications Management Software.
Company Details
- By Acquire
- Located in San Francisco, CA, United States
- Founded in 2017
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
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