CloudTalk vs Freshsales

Take a look at how CloudTalk and Freshsales stack up against each other across pricing, features, and support using feedback from real users like yourself. CloudTalk scores 4.3 out of 5 from 863 reviews, while Freshsales has been rated 4.5 out of 5 from 1104 reviews.
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CloudTalk Logo

CloudTalk

4.3

( 863 )

Freshsales Logo

Freshsales

4.5
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At a Glance
CloudTalk Logo
CloudTalk
Starting at:
$25.00/month
Freshsales Logo
Freshsales
Starting at:
$15.00/month
Overview
CloudTalk Logo
CloudTalk
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s f... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
CloudTalk
View 6 images
CloudTalk Screenshots
CloudTalk screenshot 1
CloudTalk screenshot 2
CloudTalk screenshot 3
CloudTalk screenshot 4
CloudTalk screenshot 5
CloudTalk screenshot 6
Freshsales Logo
Freshsales
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshsales
View 5 images
Freshsales Screenshots
Freshsales screenshot 1
Freshsales screenshot 2
Freshsales screenshot 3
Freshsales screenshot 4
Freshsales screenshot 5
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Pricing
CloudTalk Logo
CloudTalk
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$25.00
/ month
Essential
$30.00
/ month
Expert
$50.00
/ month
Custom
Contact Us
See all pricing
Freshsales Logo
Freshsales
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Pros and Cons
CloudTalk Logo
CloudTalk
Pros

Not enough data available.

Cons

Not enough data available.

Freshsales Logo
Freshsales
Pros
  • Intelligent predictive and real-time insights for CRM programs
  • AI-powered contact scoring and lead management
  • Extensive selection of powerful integrations
  • Access to the complex Freshworks ecosystem available
  • 360-degree sales platform to access full customer information
Cons
  • Billing is managed per user, which means it can add up for bigger teams
  • Some businesses will need higher packages for more contacts
Reviewer's Segments
CloudTalk Logo
CloudTalk
Small Business
66.4%
Mid Market
27.93%
Enterprise
5.68%
Freshsales Logo
Freshsales
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Deployment
CloudTalk Logo
CloudTalk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshsales Logo
Freshsales
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
CloudTalk Logo
CloudTalk
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Freshsales Logo
Freshsales
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
CloudTalk Logo
CloudTalk
  • Documentation
Freshsales Logo
Freshsales
  • Documentation
Integrations
CloudTalk Logo
CloudTalk
Total integrations: 18
  • Agile CRM
  • Asana
  • Calendar
  • CloudTalk
  • Copper
  • DocuSign
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Front
  • Gmail
  • Help Scout
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • Incrowd Interview
  • Intercom
  • Intuit Mailchimp
  • Involve.Me
  • LiveAgent
  • Lyne.ai
  • Mailmodo
  • Microsoft 365
  • Overloop
  • PandaDoc
  • PartnerStack
  • Pinecone
  • Pipedrive
  • Pipefy
  • Reply
  • Salesflare
  • Salesforce Service Cloud
  • Shopify
  • Smith.ai Live Website Chat
  • SurveySparrow
  • Teamleader
  • Zapier
  • Zoho Books
  • noCRM.io
Freshsales Logo
Freshsales
Total integrations: 22
  • Agile CRM
  • Asana
  • Calendar
  • CloudTalk
  • Copper
  • DocuSign
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Front
  • Gmail
  • Help Scout
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • Incrowd Interview
  • Intercom
  • Intuit Mailchimp
  • Involve.Me
  • LiveAgent
  • Lyne.ai
  • Mailmodo
  • Microsoft 365
  • Overloop
  • PandaDoc
  • PartnerStack
  • Pinecone
  • Pipedrive
  • Pipefy
  • Reply
  • Salesflare
  • Salesforce Service Cloud
  • Shopify
  • Smith.ai Live Website Chat
  • SurveySparrow
  • Teamleader
  • Zapier
  • Zoho Books
  • noCRM.io
Top Alternatives
CloudTalk Logo
CloudTalk
See all alternatives
Freshsales Logo
Freshsales
See all alternatives
Company Details
CloudTalk Logo
CloudTalk
  • By CloudTalk
  • Located in Bratislava, Slovakia
  • Founded in 2016
Freshsales Logo
Freshsales
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010