Drift vs HubSpot Service Hub
Take a look at how Drift and HubSpot Service Hub stack up against each other across pricing, features, and support using feedback from real users like yourself. Drift scores 4.4 out of 5 from 1081 reviews, while HubSpot Service Hub has been rated 4.4 out of 5 from 2172 reviews.
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At a Glance
Overview
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Premium
$2500.00
/ month
Advanced
Contact Us
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Small Business
29.88%
Mid Market
50.97%
Enterprise
19.15%
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
18
- Airtable
- BrightTALK
- Canva
- Clearbit
- Close
- Contento
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Sheets
- Helpdesk
- Hostinger Website Builder
- HubSpot Email Hosting
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Microsoft 365
- ON24
- Shopify
- Sitecore Experience Manager
- Softr
- Trello
- WP Engine
- Zapier
- ZoomInfo Chat
Total integrations:
10
- Airtable
- BrightTALK
- Canva
- Clearbit
- Close
- Contento
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Sheets
- Helpdesk
- Hostinger Website Builder
- HubSpot Email Hosting
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Microsoft 365
- ON24
- Shopify
- Sitecore Experience Manager
- Softr
- Trello
- WP Engine
- Zapier
- ZoomInfo Chat
Top Alternatives
Categories
Common categories include: Live Chat Software, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By Drift.com, Inc.
- Located in Boston, MA, USA
- Founded in 2015
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
