Drift vs Zendesk Support Suite
Take a look at how
Drift
and
Zendesk Support Suite
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Drift
scores
4.4
out of 5 from
1081
reviews, while
Zendesk Support Suite
has been rated
4.3
out of 5 from
5770
reviews.
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Methodology
Zendesk Support Suite
4.3
( 5,770 )
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5.0
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At a Glance
Overview
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Premium
$2500.00
/ month
Advanced
Contact Us
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Reviewer's Segments
Small Business
29.88%
Mid Market
50.97%
Enterprise
19.15%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
18
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- BrightTALK
- Calendly
- Clearbit
- ClickUp
- Clockify
- Close
- Confluence
- Constant Contact
- Contento
- Dropbox
- Dropbox Business
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Forms
- Harvest
- Hostinger Website Builder
- HubSpot
- HubSpot Marketing Hub
- Hubstaff
- Insightly CRM
- Intercom
- Intuit Mailchimp
- Involve.Me
- Lucidchart
- Microsoft 365
- Microsoft Excel
- Microsoft Teams
- Miro
- ON24
- OneDrive
- Pipedrive
- RescueTime
- Shopify
- Sitecore Experience Manager
- Slack
- Smartsheet
- Softr
- Stripe
- SugarCRM
- SurveyMonkey
- SysTools IMAP Migration Tool
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- WP Engine
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
- ZoomInfo Chat
Total integrations:
60
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- BrightTALK
- Calendly
- Clearbit
- ClickUp
- Clockify
- Close
- Confluence
- Constant Contact
- Contento
- Dropbox
- Dropbox Business
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Forms
- Harvest
- Hostinger Website Builder
- HubSpot
- HubSpot Marketing Hub
- Hubstaff
- Insightly CRM
- Intercom
- Intuit Mailchimp
- Involve.Me
- Lucidchart
- Microsoft 365
- Microsoft Excel
- Microsoft Teams
- Miro
- ON24
- OneDrive
- Pipedrive
- RescueTime
- Shopify
- Sitecore Experience Manager
- Slack
- Smartsheet
- Softr
- Stripe
- SugarCRM
- SurveyMonkey
- SysTools IMAP Migration Tool
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- WP Engine
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
- ZoomInfo Chat
Top Alternatives
Categories
Common categories include: Live Chat Software, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By Drift.com, Inc.
- Located in Boston, MA, USA
- Founded in 2015
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
