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Methodology
Help Scout
4.4
( 401 )
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At a Glance
Overview
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Reviewer's Segments
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
10
- Agile CRM
- Calendly
- Close
- CloudTalk
- CoSupport AI
- Freshdesk
- Freshsales
- Gmail
- Google Workspace
- Helpdesk
- Intuit Mailchimp
- Kinsta
- KrispCall
- OnePageCRM
- PartnerStack
- Pinecone
- Provide Support Live Chat
- Shopify
- Stamped
- SurveyMonkey
- TeamViewer
- Testimonial
- WooCommerce
- Zonka Feedback
- Zowie
Total integrations:
16
- Agile CRM
- Calendly
- Close
- CloudTalk
- CoSupport AI
- Freshdesk
- Freshsales
- Gmail
- Google Workspace
- Helpdesk
- Intuit Mailchimp
- Kinsta
- KrispCall
- OnePageCRM
- PartnerStack
- Pinecone
- Provide Support Live Chat
- Shopify
- Stamped
- SurveyMonkey
- TeamViewer
- Testimonial
- WooCommerce
- Zonka Feedback
- Zowie
Top Alternatives
Categories
Common categories include: Live Chat Software, Help Desk Software, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
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