Freshchat vs Helpdesk

Take a look at how Freshchat and Helpdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshchat scores 4.5 out of 5 from 306 reviews, while Helpdesk has been rated 4.6 out of 5 from 30 reviews.
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Freshchat Logo

Freshchat

4.5
(306)
Helpdesk Logo

Helpdesk

4.6
(30)
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At a Glance
Freshchat Logo
Freshchat
Starting at:
$15.00/month
Helpdesk Logo
Helpdesk
Pricing not provided by vendor
Overview
Freshchat Logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
Freshchat screenshot 1
Freshchat screenshot 2
Freshchat screenshot 3
Freshchat screenshot 4
Freshchat screenshot 5
Freshchat screenshot 6
Helpdesk Logo
Helpdesk
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpdesk - Helpdesk Homepage
View 1 images
Helpdesk Screenshots
Helpdesk Homepage
Helpdesk Homepage
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Pricing
Freshchat Logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Helpdesk Logo
Helpdesk
No pricing information available
Reviewer's Segments
Freshchat Logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Helpdesk Logo
Helpdesk
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Deployment
Freshchat Logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpdesk Logo
Helpdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshchat Logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Helpdesk Logo
Helpdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshchat Logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Helpdesk Logo
Helpdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshchat Logo
Freshchat
Total integrations: 9
  • AWeber
  • Agile CRM
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Calendly
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshdesk
  • Freshsales
  • Freshservice
  • Front
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Helpdesk
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pinecone
  • Pipedrive
  • Piwik PRO
  • Podium
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Streak
  • SysAid
  • TeamViewer
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • WooCommerce
  • Wufoo
  • Zoho Desk
  • Zowie
Helpdesk Logo
Helpdesk
Total integrations: 58
  • AWeber
  • Agile CRM
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Calendly
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshdesk
  • Freshsales
  • Freshservice
  • Front
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Helpdesk
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pinecone
  • Pipedrive
  • Piwik PRO
  • Podium
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Streak
  • SysAid
  • TeamViewer
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • WooCommerce
  • Wufoo
  • Zoho Desk
  • Zowie
Top Alternatives
Freshchat Logo
Freshchat
See all alternatives
Helpdesk Logo
Helpdesk
See all alternatives