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Freshdesk Contact Center vs CloudTalk Comparison

Freshdesk Contact Center vs CloudTalk Comparison

Freshdesk Contact Center
CloudTalk

At a Glance

4.1

Help Desk Software

Starting at $0

Per Month

4.2

Contact Center Software

Starting at $25

Per Month

Overview

Freshdesk Contact Center

Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features inclu…  Learn more

Target Market

Enterprise

Mid Market

Small Business

CloudTalk

CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s feat…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

FREE

$0

Per Month

Growth

$15

Per Month

Pro

$39

Per Month

Enterprise

$69

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Starter

$25

Per Month

Essential

$30

Per Month

Expert

$50

Per Month

See Pricing Details

Free Trial Available

Pricing Available

Pros & Cons

Freshdesk Contact Center Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Freshdesk Contact Center Cons

  • Some key features like AI are only available on the most expensive plan.

CloudTalk Pros

There is not sufficient information

CloudTalk Cons

There is not sufficient information

Screenshots

Freshdesk Contact Center

CloudTalk

Videos

Freshdesk Contact Center

Welcome to Freshdesk | Best Customer Service Software

CloudTalk

Hitting your targets takes more than just a phone line

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Freshdesk Contact Center

4.1

Starting at $0

Per Month

Aircall

3.9

Starting at $30

Per Month

Creatio

4.6

Starting at $0

Per Month

Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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