CloudTalk vs Freshdesk Contact Center
Take a look at how
CloudTalk
and
Freshdesk Contact Center
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
CloudTalk
scores
4.3
out of 5 from
863
reviews, while
Freshdesk Contact Center
has been rated
4.1
out of 5 from
133
reviews.
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Methodology
Freshdesk Contact Center
4.1
( 133 )
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At a Glance
Overview
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s f... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$25.00
/ month
Essential
$30.00
/ month
Expert
$50.00
/ month
Custom
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
66.4%
Mid Market
27.93%
Enterprise
5.68%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
18
- Agile CRM
- BigCommerce
- Copper
- Freshdesk
- Freshsales
- Freshservice
- Front
- Help Scout
- HubSpot CRM
- HubSpot Sales Hub
- Intercom
- LiveAgent
- Nimble
- Pipedrive
- Pipefy
- Salesflare
- Salesforce Service Cloud
- Shopify
- Teamleader
- WooCommerce
- Zapier
- Zoho Books
- noCRM.io
Total integrations:
9
- Agile CRM
- BigCommerce
- Copper
- Freshdesk
- Freshsales
- Freshservice
- Front
- Help Scout
- HubSpot CRM
- HubSpot Sales Hub
- Intercom
- LiveAgent
- Nimble
- Pipedrive
- Pipefy
- Salesflare
- Salesforce Service Cloud
- Shopify
- Teamleader
- WooCommerce
- Zapier
- Zoho Books
- noCRM.io
Top Alternatives
Categories
Common categories include: Contact Center Software, VoIP Providers, Call Center Infrastructure (CCI) Software, Contact Center Quality Assurance Software, and Contact Center Workforce Software.
Company Details
- By CloudTalk
- Located in Bratislava, Slovakia
- Founded in 2016
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
