Freshdesk Contact Center vs Creatio
Take a look at how
Freshdesk Contact Center
and
Creatio
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshdesk Contact Center
scores
4.1
out of 5 from
133
reviews, while
Creatio
has been rated
4.7
out of 5 from
258
reviews.
Findstack
offers objective and comprehensive comparisons to help you find the best
software. We may earn a referral fee when you visit a vendor through our
links.
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Freshdesk Contact Center
4.1
( 133 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Creatio is a centralized no-code platform that can help automate industry workflows and CRM. Creatio offers a combination of marketing automation, sales automation, omnichannel service workflow, and more. This allows users to enjoy a seamless automated experience with maximum efficiency and freed... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Process Designer
$0.00
/ month
Studio enterprise
$25.00
/ month
Commerce
$30.00
/ month
Enterprise
$50.00
/ month
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
50.0%
Mid Market
38.76%
Enterprise
11.24%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
9
- ActiveDEMAND
- Asana
- BigCommerce
- Bitbucket
- Box
- Brandwatch
- Confluence
- DocuSign
- Dropbox
- Dropbox Business
- Eventbrite
- Evernote
- Freshdesk
- Freshsales
- Freshservice
- GitHub
- GitLab
- Gmail
- GoToWebinar
- Google Calendar
- Google Meet
- Google Workspace
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Influ2
- Infobip
- Intercom
- Intuit Mailchimp
- Jira
- Marketo
- Meta for Business
- Microsoft Teams
- Miro
- Nimble
- Notion
- OneDrive
- PDFfiller
- Pentaho
- Pipedrive
- Robly
- SharePoint
- Slack
- Smartsheet
- Squarespace
- Stripe
- SurveyMonkey
- SysTools IMAP Migration Tool
- Trello
- Twilio
- Wix
- WooCommerce
- Wrike
- Xero
- Zapier
- Zoho CRM
- Zoom
- noCRM.io
Total integrations:
52
- ActiveDEMAND
- Asana
- BigCommerce
- Bitbucket
- Box
- Brandwatch
- Confluence
- DocuSign
- Dropbox
- Dropbox Business
- Eventbrite
- Evernote
- Freshdesk
- Freshsales
- Freshservice
- GitHub
- GitLab
- Gmail
- GoToWebinar
- Google Calendar
- Google Meet
- Google Workspace
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Influ2
- Infobip
- Intercom
- Intuit Mailchimp
- Jira
- Marketo
- Meta for Business
- Microsoft Teams
- Miro
- Nimble
- Notion
- OneDrive
- PDFfiller
- Pentaho
- Pipedrive
- Robly
- SharePoint
- Slack
- Smartsheet
- Squarespace
- Stripe
- SurveyMonkey
- SysTools IMAP Migration Tool
- Trello
- Twilio
- Wix
- WooCommerce
- Wrike
- Xero
- Zapier
- Zoho CRM
- Zoom
- noCRM.io
Top Alternatives
Categories
Common categories include: Contact Center Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Creatio
- Located in Boston, MA, USA
- Founded in 2013
