Freshdesk Contact Center vs Deskxpand

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Freshdesk Contact Center Logo

Freshdesk Contact Center

4.1

( 133 )

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At a Glance
Freshdesk Contact Center Logo
Freshdesk Contact Center
Starting at:
$15.00/month
Deskxpand Logo
Deskxpand
Pricing not provided by vendor
Overview
Freshdesk Contact Center Logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
Freshdesk Contact Center screenshot 1
Freshdesk Contact Center screenshot 2
Freshdesk Contact Center screenshot 3
Freshdesk Contact Center screenshot 4
Freshdesk Contact Center screenshot 5
Deskxpand Logo
Deskxpand
Contact DeskXpand for helpdesk solutions that enhance your business relationship with clients and increase revenues. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Deskxpand
View 6 images
Deskxpand Screenshots
Deskxpand screenshot 1
Deskxpand screenshot 2
Deskxpand screenshot 3
Deskxpand screenshot 4
Deskxpand screenshot 5
Deskxpand Homepage
Deskxpand Homepage
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Pricing
Freshdesk Contact Center Logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Deskxpand Logo
Deskxpand
No pricing information available
Pros and Cons
Freshdesk Contact Center Logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Deskxpand Logo
Deskxpand
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk Contact Center Logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deskxpand Logo
Deskxpand
Insufficient data to show segment split
Deployment
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Deskxpand Logo
Deskxpand
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Deskxpand Logo
Deskxpand
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Documentation
Deskxpand Logo
Deskxpand
  • Documentation
Integrations
Freshdesk Contact Center Logo
Freshdesk Contact Center
Total integrations: 9
  • Asana
  • BigCommerce
  • Freshdesk
  • Freshsales
  • Freshservice
  • Google Workspace
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Microsoft Teams
  • Nimble
  • Pipedrive
  • Slack
  • Stripe
  • SurveyMonkey
  • Trello
  • Twilio
  • WooCommerce
  • Zapier
  • Zendesk
  • Zoho CRM
  • noCRM.io
Deskxpand Logo
Deskxpand
Total integrations: 15
  • Asana
  • BigCommerce
  • Freshdesk
  • Freshsales
  • Freshservice
  • Google Workspace
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Microsoft Teams
  • Nimble
  • Pipedrive
  • Slack
  • Stripe
  • SurveyMonkey
  • Trello
  • Twilio
  • WooCommerce
  • Zapier
  • Zendesk
  • Zoho CRM
  • noCRM.io
Top Alternatives
Freshdesk Contact Center Logo
Freshdesk Contact Center
See all alternatives
Deskxpand Logo
Deskxpand
See all alternatives
Company Details
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Deskxpand Logo
Deskxpand
  • By Biztech Consulting & Solutions
  • Located in Ahmedabad, Gujarat, India
  • Founded in 2006