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Freshdesk Contact Center vs Podium Comparison

Freshdesk Contact Center vs Podium Comparison

Freshdesk Contact Center
Podium

At a Glance

4.1

Help Desk Software

Starting at $0

Per Month

4.6

Online Reputation Management Software

Starting at $289

Per Month

Overview

Freshdesk Contact Center

Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features inclu…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Podium

Podium is an all-in-one marketing and communication tool specifically built for local businesses that want to grow their business, connect with modern customers, and simplify operations. Podium’s all-in-one inbox consolidates reputation management, website chat, marketing campaigns, and mobile payme…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

FREE

$0

Per Month

Growth

$15

Per Month

Pro

$39

Per Month

Enterprise

$69

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Essentials

$289

Per Month

Standard

$449

Per Month

Professional

$649

Per Month

Free Plan Available

Pricing Available

Pros & Cons

Freshdesk Contact Center Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Freshdesk Contact Center Cons

  • Some key features like AI are only available on the most expensive plan.

Podium Pros

There is not sufficient information

Podium Cons

There is not sufficient information

Screenshots

Freshdesk Contact Center

Podium

Videos

Freshdesk Contact Center

Welcome to Freshdesk | Best Customer Service Software

Podium

What's New in Podium: October 2022

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

GoSite

3.9

Starting at $19

Per Month

Vendasta

4.5

Starting at $359

per month

Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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