Freshdesk Contact Center vs Salesforce Service Cloud
Take a look at how
Freshdesk Contact Center
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshdesk Contact Center
scores
4.1
out of 5 from
133
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
Findstack
offers objective and comprehensive comparisons to help you find the best
software. We may earn a referral fee when you visit a vendor through our
links.
Learn more
Freshdesk Contact Center
4.1
( 133 )
Salesforce Service Cloud
4.3
( 3,641 )
Start selling digital products with Crevio
5.0
( 1 )
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
Learn more about Crevio
At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $600,000+ in savings on the best software to scale your business.
Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
9
- BigCommerce
- CloudTalk
- Freshdesk
- Freshsales
- Freshservice
- HubSpot CRM
- Inbenta Chatbots
- Nimble
- Nintex Process Platform
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- WooCommerce
- Zapier
- noCRM.io
Total integrations:
6
- BigCommerce
- CloudTalk
- Freshdesk
- Freshsales
- Freshservice
- HubSpot CRM
- Inbenta Chatbots
- Nimble
- Nintex Process Platform
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- WooCommerce
- Zapier
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software, Conversational Support Software, Contact Center Software, Contact Center Quality Assurance Software, and Contact Center Workforce Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
Add similar products
