Freshdesk Contact Center vs Supportbench
Take a look at how
Freshdesk Contact Center
and
Supportbench
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshdesk Contact Center
scores
4.1
out of 5 from
133
reviews, while
Supportbench
has been rated
4.9
out of 5 from
80
reviews.
Findstack
offers objective and comprehensive comparisons to help you find the best
software. We may earn a referral fee when you visit a vendor through our
links.
Learn more
Freshdesk Contact Center
4.1
( 133 )
Supportbench
4.9
( 80 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
Learn more about Crevio
At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $900,000+ in savings on the best software to scale your business.
Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
No pricing information available
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
9
- Asana
- BigCommerce
- Freshdesk
- Freshsales
- Freshservice
- Google Calendar
- HubSpot
- HubSpot CRM
- Intercom
- Jira
- Microsoft Teams
- Nimble
- Salesforce Sales Cloud
- Slack
- Stripe
- Trello
- Twilio
- WooCommerce
- Zapier
- Zendesk
- noCRM.io
Total integrations:
16
- Asana
- BigCommerce
- Freshdesk
- Freshsales
- Freshservice
- Google Calendar
- HubSpot
- HubSpot CRM
- Intercom
- Jira
- Microsoft Teams
- Nimble
- Salesforce Sales Cloud
- Slack
- Stripe
- Trello
- Twilio
- WooCommerce
- Zapier
- Zendesk
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Supportbench Services Inc.
- Located in Vancouver, BC, Canada
- Founded in 2015
