Front vs Zendesk Support Suite
Take a look at how
Front
and
Zendesk Support Suite
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Front
scores
4.7
out of 5 from
2019
reviews, while
Zendesk Support Suite
has been rated
4.3
out of 5 from
5770
reviews.
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Methodology
Zendesk Support Suite
4.3
( 5,770 )
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At a Glance
Overview
Front is a customer communication hub that features a highly lauded modern interface inspired by email clients, which team members love because it’s familiar and easy to use. Front features powerful automation capabilities that eliminate manual workflows across systems, and provide essential anal... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$19.00
/ month
Growth
$49.00
/ month
Scale
$99.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Reviewer's Segments
Small Business
50.37%
Mid Market
40.96%
Enterprise
8.67%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
17
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Calendar
- Calendly
- Clearbit
- ClickUp
- Clockify
- CloudTalk
- Confluence
- Constant Contact
- Dialpad Talk
- Dropbox
- Dropbox Business
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Forms
- Harvest
- Helpdesk
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Jira
- Lucidchart
- Microsoft 365
- Microsoft Excel
- Microsoft Teams
- Miro
- Olark
- OneDrive
- Pinecone
- Pipedrive
- RescueTime
- Retool
- Shopify
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- SysTools IMAP Migration Tool
- TeamViewer
- Testimonial
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- WhatsApp Business
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Total integrations:
60
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Calendar
- Calendly
- Clearbit
- ClickUp
- Clockify
- CloudTalk
- Confluence
- Constant Contact
- Dialpad Talk
- Dropbox
- Dropbox Business
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Forms
- Harvest
- Helpdesk
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Jira
- Lucidchart
- Microsoft 365
- Microsoft Excel
- Microsoft Teams
- Miro
- Olark
- OneDrive
- Pinecone
- Pipedrive
- RescueTime
- Retool
- Shopify
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- SysTools IMAP Migration Tool
- TeamViewer
- Testimonial
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- WhatsApp Business
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Top Alternatives
Categories
Common categories include: Shared Inbox Software, Live Chat Software, Help Desk Software, and Conversational Support Software.
Company Details
- By Front App, Inc.
- Located in San Francisco, California, United States
- Founded in 2013
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
