GoTo Connect vs Viewabo

Take a look at how GoTo Connect and Viewabo stack up against each other across pricing, features, and support using feedback from real users like yourself. GoTo Connect scores 4.4 out of 5 from 1220 reviews, while Viewabo has been rated 4.5 out of 5 from 14 reviews.
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GoTo Connect Remote Support Software logo

GoTo Connect

4.4
Viewabo Remote Video Support Software logo

Viewabo

4.5

( 14 )

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At a Glance
GoTo Connect Remote Support Software logo
GoTo Connect
Starting at:
$27.00/month
Viewabo Remote Video Support Software logo
Viewabo
Starting at:
$79.00/month
Overview
GoTo Connect Remote Support Software logo
GoTo Connect
GoToConnect is a unified communications platform that essentially combines voice, messaging, and video tools in a single, centralized system. The platform offers useful features such as call routing, voicemail, and even conference calling. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
GoTo Connect
View 5 images
GoTo Connect Screenshots
GoTo Connect screenshot 1
GoTo Connect screenshot 2
GoTo Connect screenshot 3
GoTo Connect screenshot 4
GoTo Connect screenshot 5
Viewabo Remote Video Support Software logo
Viewabo
Viewabo is a remote visual support platform that lets support agents see exactly what a customer sees via their smartphone camera without requiring any app install or customer account. Agents operate from a modern desktop browser while customers join via an app-less iOS or Android browser link. V... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Viewabo
View 5 images
Viewabo Screenshots
Viewabo screenshot 1
Viewabo screenshot 2
Viewabo screenshot 3
Viewabo screenshot 4
Viewabo screenshot 5
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Pricing
GoTo Connect Remote Support Software logo
GoTo Connect
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$27.00
/ month
Standard
$32.00
/ month
Premium
$43.00
/ month
See all pricing
Viewabo Remote Video Support Software logo
Viewabo
Free trial available
Free plan available
Billing type Recurring Subscription
Starter (Annual Billing)
$79.00
/ month
Starter (Monthly Billing)
$99.00
/ month
Growth (Annual Billing)
$199.00
/ month
Growth (Monthly Billing)
$249.00
/ month
Scale (Annual Billing)
$399.00
/ month
Scale (Monthly Billing)
$499.00
/ month
See all pricing
Pros and Cons
GoTo Connect Remote Support Software logo
GoTo Connect
Pros

Not enough data available.

Cons

Not enough data available.

Viewabo Remote Video Support Software logo
Viewabo
Pros
  • No app install or customer account required, lowering friction and improving adoption.
  • Unlimited seats across self-service plans (no per-agent pricing).
  • Recording retention options, secure shareable recordings, annotations and snapshots.
  • Transparent pricing with clear overage rates.
  • Helps reduce field dispatches and in-person visits for diagnosis and warranty triage.
Cons
  • No public API, limiting custom integrations or embedding in wider systems.
  • Limited confirmed integrations (Zendesk and Five9 only).
  • Localization / multi-language support not clearly available; documentation appears English-only.
  • Asynchronous/offline video capture appears deprecated or limited to legacy plans.
  • Dependent on browser compatibility; some phone/browser combinations can fail per user reviews.
Reviewer's Segments
GoTo Connect Remote Support Software logo
GoTo Connect
Small Business
72.46%
Mid Market
22.87%
Enterprise
4.67%
Viewabo Remote Video Support Software logo
Viewabo
Small Business
50.0%
Mid Market
50.0%
Enterprise
0.0%
Deployment
GoTo Connect Remote Support Software logo
GoTo Connect
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Viewabo Remote Video Support Software logo
Viewabo
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
GoTo Connect Remote Support Software logo
GoTo Connect
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
Viewabo Remote Video Support Software logo
Viewabo
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
Training
GoTo Connect Remote Support Software logo
GoTo Connect
  • Documentation
  • Videos
Viewabo Remote Video Support Software logo
Viewabo
  • Documentation
  • Videos
Integrations
GoTo Connect Remote Support Software logo
GoTo Connect
Total integrations: 7
  • Asana
  • Freshdesk
  • Google Workspace
  • HubSpot
  • Intercom
  • Jira
  • Microsoft Azure
  • Microsoft Teams
  • Pipedrive
  • Shopify
  • Slack
  • Smith.ai Live Website Chat
  • Trello
  • Twilio
  • Vida
  • Xero
  • Zendesk
  • Zoho CRM
  • Zoho Desk
  • Zoom
Viewabo Remote Video Support Software logo
Viewabo
Total integrations: 15
  • Asana
  • Freshdesk
  • Google Workspace
  • HubSpot
  • Intercom
  • Jira
  • Microsoft Azure
  • Microsoft Teams
  • Pipedrive
  • Shopify
  • Slack
  • Smith.ai Live Website Chat
  • Trello
  • Twilio
  • Vida
  • Xero
  • Zendesk
  • Zoho CRM
  • Zoho Desk
  • Zoom
Top Alternatives
GoTo Connect Remote Support Software logo
GoTo Connect
Viewabo Remote Video Support Software logo
Viewabo
Company Details
GoTo Connect Remote Support Software logo
GoTo Connect
  • By LogMeIn, Inc.
  • Located in Boston, MA, United States
  • Founded in 2003
Viewabo Remote Video Support Software logo
Viewabo
  • By Viewabo, Inc.
  • Located in San Francisco, CA, United States
  • Founded in 2020