Help Scout vs EngageBay

Take a look at how Help Scout and EngageBay stack up against each other across pricing, features, and support using feedback from real users like yourself. Help Scout scores 4.4 out of 5 from 401 reviews, while EngageBay has been rated 4.6 out of 5 from 216 reviews.
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Help Scout Logo

Help Scout

4.4
(401)
EngageBay Logo

EngageBay

4.6
(216)
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At a Glance
Help Scout Logo
Help Scout
Starting at:
$25.00/month
EngageBay Logo
EngageBay
Starting at:
$12.74/month
Overview
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
EngageBay Logo
EngageBay
EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
EngageBay - EngageBay Homepage
View 5 images
EngageBay Screenshots
EngageBay Homepage
EngageBay Homepage
EngageBay screenshot 2
EngageBay screenshot 3
EngageBay screenshot 4
EngageBay screenshot 5
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Pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
EngageBay Logo
EngageBay
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
See all pricing
Pros and Cons
Help Scout Logo
Help Scout
Pros

Not enough data available.

Cons

Not enough data available.

EngageBay Logo
EngageBay
Pros
  • 'Robust ‘free forever’ plan
  • All-in-One approach to CRM, with live chat, forms and landing page tools
  • Great automation capabilities
  • Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
Cons
  • Interface is not the most intuitive at times
  • Onboarding process could be improved
Reviewer's Segments
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
EngageBay Logo
EngageBay
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Deployment
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
EngageBay Logo
EngageBay
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
EngageBay Logo
EngageBay
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
EngageBay Logo
EngageBay
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help Scout Logo
Help Scout
Total integrations: 13
  • Agile CRM
  • CallHippo
  • Close
  • CloudTalk
  • DocuSign
  • Gmail
  • Google Calendar
  • Google Workspace
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Intuit Mailchimp
  • JustCall
  • Kinsta
  • OnePageCRM
  • PandaDoc
  • PartnerStack
  • Plivo
  • Postmark
  • Provide Support Live Chat
  • Shopify
  • Stripe
  • SurveyMonkey
  • Testimonial
  • Twilio
  • Zapier
  • Zowie
EngageBay Logo
EngageBay
Total integrations: 15
  • Agile CRM
  • CallHippo
  • Close
  • CloudTalk
  • DocuSign
  • Gmail
  • Google Calendar
  • Google Workspace
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Intuit Mailchimp
  • JustCall
  • Kinsta
  • OnePageCRM
  • PandaDoc
  • PartnerStack
  • Plivo
  • Postmark
  • Provide Support Live Chat
  • Shopify
  • Stripe
  • SurveyMonkey
  • Testimonial
  • Twilio
  • Zapier
  • Zowie
Top Alternatives
Help Scout Logo
Help Scout
See all alternatives
EngageBay Logo
EngageBay
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Company Details
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011
EngageBay Logo
EngageBay
  • By EngageBay Inc.
  • Located in Tracy, California, United States
  • Founded in 2017