Help Scout vs Freshchat

Take a look at how Help Scout and Freshchat stack up against each other across pricing, features, and support using feedback from real users like yourself. Help Scout scores 4.4 out of 5 from 401 reviews, while Freshchat has been rated 4.5 out of 5 from 306 reviews.
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Help Scout Help Desk Software logo

Help Scout

4.4

( 401 )

Freshchat Live Chat Software logo

Freshchat

4.5

( 306 )

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At a Glance
Help Scout Help Desk Software logo
Help Scout
Starting at:
$25.00/month
Freshchat Live Chat Software logo
Freshchat
Starting at:
$15.00/month
Overview
Help Scout Help Desk Software logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
Freshchat Live Chat Software logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
Freshchat screenshot 1
Freshchat screenshot 2
Freshchat screenshot 3
Freshchat screenshot 4
Freshchat screenshot 5
Freshchat screenshot 6
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Pricing
Help Scout Help Desk Software logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Freshchat Live Chat Software logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Reviewer's Segments
Help Scout Help Desk Software logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Freshchat Live Chat Software logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
Help Scout Help Desk Software logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshchat Live Chat Software logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help Scout Help Desk Software logo
Help Scout
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Freshchat Live Chat Software logo
Freshchat
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Help Scout Help Desk Software logo
Help Scout
  • Documentation
Freshchat Live Chat Software logo
Freshchat
  • Documentation
Integrations
Help Scout Help Desk Software logo
Help Scout
Total integrations: 13
  • Agile CRM
  • Calendly
  • Close
  • CloudTalk
  • Freshdesk
  • Freshsales
  • Gmail
  • Google Workspace
  • Helpdesk
  • Intuit Mailchimp
  • Kinsta
  • OnePageCRM
  • PartnerStack
  • Pinecone
  • Provide Support Live Chat
  • Shopify
  • SurveyMonkey
  • TeamViewer
  • Testimonial
  • WooCommerce
  • Zowie
Freshchat Live Chat Software logo
Freshchat
Total integrations: 9
  • Agile CRM
  • Calendly
  • Close
  • CloudTalk
  • Freshdesk
  • Freshsales
  • Gmail
  • Google Workspace
  • Helpdesk
  • Intuit Mailchimp
  • Kinsta
  • OnePageCRM
  • PartnerStack
  • Pinecone
  • Provide Support Live Chat
  • Shopify
  • SurveyMonkey
  • TeamViewer
  • Testimonial
  • WooCommerce
  • Zowie
Top Alternatives
Help Scout Help Desk Software logo
Help Scout
See all alternatives
Freshchat Live Chat Software logo
Freshchat
See all alternatives
Company Details
Help Scout Help Desk Software logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011
Freshchat Live Chat Software logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010