Help Scout vs Freshchat

Take a look at how Help Scout and Freshchat stack up against each other across pricing, features, and support using feedback from real users like yourself. Help Scout scores 4.4 out of 5 from 401 reviews, while Freshchat has been rated 4.5 out of 5 from 306 reviews.
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Help Scout logo

Help Scout

4.4
(401)
Freshchat logo

Freshchat

4.5
(306)
At a Glance
Help Scout logo
Help Scout
Starting at:
$25.00/month
Freshchat logo
Freshchat
Starting at:
$15.00/month
Overview
Help Scout logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Freshchat logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
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Pricing
Help Scout logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Freshchat logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Reviewer's Segments
Help Scout logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Freshchat logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
Help Scout logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshchat logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help Scout logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshchat logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help Scout logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshchat logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help Scout logo
Help Scout
Total integrations: 8
  • Agile CRM
  • Calendly
  • Close
  • Freshdesk
  • Freshsales
  • Gmail
  • Google Workspace
  • Intuit Mailchimp
  • Shopify
  • SurveyMonkey
  • TeamViewer
  • Testimonial
  • WooCommerce
  • Zowie
Freshchat logo
Freshchat
Total integrations: 7
  • Agile CRM
  • Calendly
  • Close
  • Freshdesk
  • Freshsales
  • Gmail
  • Google Workspace
  • Intuit Mailchimp
  • Shopify
  • SurveyMonkey
  • TeamViewer
  • Testimonial
  • WooCommerce
  • Zowie
Top Alternatives
Help Scout logo
Help Scout
See all alternatives
Freshchat logo
Freshchat
See all alternatives
Company Details
Help Scout logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011
Freshchat logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010