Help Scout vs Freshdesk Contact Center
Take a look at how
Help Scout
and
Freshdesk Contact Center
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Help Scout
scores
4.4
out of 5 from
401
reviews, while
Freshdesk Contact Center
has been rated
4.1
out of 5 from
133
reviews.
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offers objective and comprehensive comparisons to help you find the best
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links.
Learn more
Help Scout
4.4
( 401 )
Freshdesk Contact Center
4.1
( 133 )
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At a Glance
Overview
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
13
- Agile CRM
- BigCommerce
- Close
- CloudTalk
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Google Workspace
- HubSpot CRM
- Intuit Mailchimp
- Kinsta
- Nimble
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- SurveyMonkey
- Testimonial
- WooCommerce
- Zapier
- Zowie
- noCRM.io
Total integrations:
9
- Agile CRM
- BigCommerce
- Close
- CloudTalk
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Google Workspace
- HubSpot CRM
- Intuit Mailchimp
- Kinsta
- Nimble
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- SurveyMonkey
- Testimonial
- WooCommerce
- Zapier
- Zowie
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software and Conversational Support Software.
Company Details
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
