Help Scout vs Freshdesk Contact Center

Take a look at how Help Scout and Freshdesk Contact Center stack up against each other across pricing, features, and support using feedback from real users like yourself. Help Scout scores 4.4 out of 5 from 401 reviews, while Freshdesk Contact Center has been rated 4.1 out of 5 from 133 reviews.
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Help Scout Logo

Help Scout

4.4
(401)
Freshdesk Contact Center Logo

Freshdesk Contact Center

4.1
(133)
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At a Glance
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Freshdesk Contact Center Logo
Freshdesk Contact Center
Starting at:
$15.00/month
Overview
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
Freshdesk Contact Center Logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
Freshdesk Contact Center screenshot 1
Freshdesk Contact Center screenshot 2
Freshdesk Contact Center screenshot 3
Freshdesk Contact Center screenshot 4
Freshdesk Contact Center screenshot 5
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Pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Freshdesk Contact Center Logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Pros and Cons
Help Scout Logo
Help Scout
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Contact Center Logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Freshdesk Contact Center Logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help Scout Logo
Help Scout
Total integrations: 13
  • Agile CRM
  • BigCommerce
  • Close
  • CloudTalk
  • Freshdesk
  • Freshsales
  • Freshservice
  • Gmail
  • Google Workspace
  • HubSpot CRM
  • Intuit Mailchimp
  • Kinsta
  • Nimble
  • OnePageCRM
  • PartnerStack
  • Provide Support Live Chat
  • SurveyMonkey
  • Testimonial
  • WooCommerce
  • Zapier
  • Zowie
  • noCRM.io
Freshdesk Contact Center Logo
Freshdesk Contact Center
Total integrations: 9
  • Agile CRM
  • BigCommerce
  • Close
  • CloudTalk
  • Freshdesk
  • Freshsales
  • Freshservice
  • Gmail
  • Google Workspace
  • HubSpot CRM
  • Intuit Mailchimp
  • Kinsta
  • Nimble
  • OnePageCRM
  • PartnerStack
  • Provide Support Live Chat
  • SurveyMonkey
  • Testimonial
  • WooCommerce
  • Zapier
  • Zowie
  • noCRM.io
Top Alternatives
Help Scout Logo
Help Scout
See all alternatives
Freshdesk Contact Center Logo
Freshdesk Contact Center
See all alternatives
Company Details
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010