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Methodology
Help Scout
4.4
( 401 )
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At a Glance
Overview
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Podium is an all-in-one marketing and communication tool specifically built for local businesses that want to grow their business, connect with modern customers, and simplify operations. Podium's all-in-one inbox consolidates reputation management, website chat, marketing campaigns, and mobile pa... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Essentials
$289.00
/ month
Standard
$449.00
/ month
Professional
$649.00
/ month
Reviewer's Segments
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Small Business
58.6%
Mid Market
36.83%
Enterprise
4.56%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
16
- AccuLynx
- Agile CRM
- Birdeye
- Clio
- Close
- CloudTalk
- Gmail
- Google Workspace
- Helpdesk
- HouseCall Pro
- HubSpot
- Intuit Mailchimp
- Jotform
- Kinsta
- KrispCall
- MINDBODY
- OnePageCRM
- PartnerStack
- Pipedrive
- Provide Support Live Chat
- ServiceTitan
- Shopify
- Slack
- Stamped
- Stripe
- SurveyMonkey
- Testimonial
- Xero
- Zapier
- Zendesk
- Zoho CRM
- Zonka Feedback
- Zowie
Total integrations:
19
- AccuLynx
- Agile CRM
- Birdeye
- Clio
- Close
- CloudTalk
- Gmail
- Google Workspace
- Helpdesk
- HouseCall Pro
- HubSpot
- Intuit Mailchimp
- Jotform
- Kinsta
- KrispCall
- MINDBODY
- OnePageCRM
- PartnerStack
- Pipedrive
- Provide Support Live Chat
- ServiceTitan
- Shopify
- Slack
- Stamped
- Stripe
- SurveyMonkey
- Testimonial
- Xero
- Zapier
- Zendesk
- Zoho CRM
- Zonka Feedback
- Zowie
Top Alternatives
Categories
Common categories include: Live Chat Software, Conversational Support Software, and Customer Communications Management Software.
Company Details
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
- By Podium Corporation, Inc.
- Located in Lehi, Utah, United States
- Founded in 2014
