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Methodology
Help Scout
4.4
( 401 )
Respond.io
4.8
( 152 )
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5.0
(1)
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At a Glance
Overview
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 7 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Enterprise
$0.00
/ month
Team
$99.00
/ month
Business
$299.00
/ month
Reviewer's Segments
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Small Business
75.0%
Mid Market
22.37%
Enterprise
2.63%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
16
- Agile CRM
- Close
- CloudTalk
- Copper
- Gmail
- Google Workspace
- HubSpot
- Intercom
- Intuit Mailchimp
- Joomla
- Kinsta
- KrispCall
- Microsoft Teams
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Salesforce Sales Cloud
- Shopify
- Stamped
- SurveyMonkey
- Testimonial
- Twilio
- WhatsApp Business
- Zonka Feedback
- Zowie
Total integrations:
11
- Agile CRM
- Close
- CloudTalk
- Copper
- Gmail
- Google Workspace
- HubSpot
- Intercom
- Intuit Mailchimp
- Joomla
- Kinsta
- KrispCall
- Microsoft Teams
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Salesforce Sales Cloud
- Shopify
- Stamped
- SurveyMonkey
- Testimonial
- Twilio
- WhatsApp Business
- Zonka Feedback
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software, Conversational Support Software, Shared Inbox Software, and Customer Communications Management Software.
Company Details
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
- By respond.io
- Located in Kuala Lumpur, Malaysia
- Founded in 2017
