Helpdesk vs Helpshift

Take a look at how Helpdesk and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpdesk scores 4.6 out of 5 from 30 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.

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Helpdesk

4.6

(30)

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Helpshift

4.3

(379)

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At a Glance

Helpdesk

Pricing not provided by vendor

4.6

(30)

Help Desk Software

Helpshift

Starting at:

$150.00/month

4.3

(379)

Live Chat Software

Overview

Helpdesk

HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system... Learn more

HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more

Capabilities

AI Enabled
API Available
Open Source
CLI Available

Images

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Helpshift

Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the... Learn more

Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more

Capabilities