Helpdesk vs LiveChat

Take a look at how Helpdesk and LiveChat stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpdesk scores 4.6 out of 5 from 30 reviews, while LiveChat has been rated 4.5 out of 5 from 747 reviews.
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Helpdesk Help Desk Software logo

Helpdesk

4.6

( 30 )

LiveChat Live Chat Software logo

LiveChat

10% off first payment + 30 day trial
4.5

( 747 )

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At a Glance
Helpdesk Help Desk Software logo
Helpdesk
Pricing not provided by vendor
LiveChat Live Chat Software logo
LiveChat
Starting at:
$24.00/month
Overview
Helpdesk Help Desk Software logo
Helpdesk
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpdesk - Helpdesk Homepage
View 1 images
Helpdesk Screenshots
Helpdesk Homepage
Helpdesk Homepage
LiveChat Live Chat Software logo
LiveChat
LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satis... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
LiveChat
View 6 images
LiveChat Screenshots
LiveChat screenshot 1
LiveChat screenshot 2
LiveChat screenshot 3
LiveChat screenshot 4
LiveChat screenshot 5
LiveChat screenshot 6
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Pricing
Helpdesk Help Desk Software logo
Helpdesk
No pricing information available
LiveChat Live Chat Software logo
LiveChat
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$24.00
/ month
Team
$49.00
/ month
Busniess
$69.00
/ month
Enterprise
Contact Us
See all pricing
Reviewer's Segments
Helpdesk Help Desk Software logo
Helpdesk
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
LiveChat Live Chat Software logo
LiveChat
Small Business
44.98%
Mid Market
36.41%
Enterprise
18.61%
Deployment
Helpdesk Help Desk Software logo
Helpdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
LiveChat Live Chat Software logo
LiveChat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpdesk Help Desk Software logo
Helpdesk
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
LiveChat Live Chat Software logo
LiveChat
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Helpdesk Help Desk Software logo
Helpdesk
  • Documentation
LiveChat Live Chat Software logo
LiveChat
  • Documentation
Integrations
Helpdesk Help Desk Software logo
Helpdesk
Total integrations: 58
  • 1CRM
  • AWeber
  • Agile CRM
  • Authorize.Net
  • Benchmark Email
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • Clearbit
  • ClickUp
  • Crazy Egg
  • Delighted
  • Domain.com
  • Doodle
  • Dropbox Business
  • Easywp
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • GoDaddy Email & Office
  • GoDaddy Website Builder
  • Godaddy Hosting
  • Google Forms
  • Google Workspace
  • Gorgias
  • Grasshopper
  • Heap
  • HelloSign
  • HostGator Website Builder
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inbenta Chatbots
  • Inspectlet
  • Instapage
  • Intuit Mailchimp
  • Jimdo
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pinecone
  • Pipedrive
  • Piwik PRO
  • Podium
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shift4Shop
  • Shopify
  • Site123
  • Smartlook
  • Streak
  • Survicate
  • SysAid
  • TeamViewer
  • Trustpilot
  • Typeform
  • Ucraft
  • VWO
  • Vision Helpdesk
  • WP Engine
  • Wave
  • WebWave
  • WhatsApp Business
  • Wix
  • Wufoo
  • Zendesk CRM
  • Zoho Desk
  • Zowie
LiveChat Live Chat Software logo
LiveChat
Total integrations: 27
  • 1CRM
  • AWeber
  • Agile CRM
  • Authorize.Net
  • Benchmark Email
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • Clearbit
  • ClickUp
  • Crazy Egg
  • Delighted
  • Domain.com
  • Doodle
  • Dropbox Business
  • Easywp
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • GoDaddy Email & Office
  • GoDaddy Website Builder
  • Godaddy Hosting
  • Google Forms
  • Google Workspace
  • Gorgias
  • Grasshopper
  • Heap
  • HelloSign
  • HostGator Website Builder
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inbenta Chatbots
  • Inspectlet
  • Instapage
  • Intuit Mailchimp
  • Jimdo
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pinecone
  • Pipedrive
  • Piwik PRO
  • Podium
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shift4Shop
  • Shopify
  • Site123
  • Smartlook
  • Streak
  • Survicate
  • SysAid
  • TeamViewer
  • Trustpilot
  • Typeform
  • Ucraft
  • VWO
  • Vision Helpdesk
  • WP Engine
  • Wave
  • WebWave
  • WhatsApp Business
  • Wix
  • Wufoo
  • Zendesk CRM
  • Zoho Desk
  • Zowie
Top Alternatives
Helpdesk Help Desk Software logo
Helpdesk
See all alternatives
LiveChat Live Chat Software logo
LiveChat
See all alternatives
Categories