Helpshift vs Freshchat

Take a look at how Helpshift and Freshchat stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpshift scores 4.3 out of 5 from 379 reviews, while Freshchat has been rated 4.5 out of 5 from 306 reviews.
Helpshift logo

Helpshift

4.3
(379)
Freshchat logo

Freshchat

4.5
(306)
At a Glance
Helpshift logo
Helpshift
Starting at:
$0.00/month
Freshchat logo
Freshchat
Starting at:
$0.00/month
Overview
Helpshift logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Freshchat logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
Pricing
Helpshift logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Freshchat logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
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Reviewer's Segments
Helpshift logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Freshchat logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
Helpshift logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshchat logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpshift logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshchat logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpshift logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshchat logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Helpshift logo
Helpshift
See all alternatives
Freshchat logo
Freshchat
See all alternatives
Company Details
Helpshift logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012
Freshchat logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010