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At a Glance
Overview
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Reviewer's Segments
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
11
- AppsFlyer
- Calendly
- Desk.com
- Dropbox Business
- Freshdesk
- Freshsales
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Helpdesk
- Intuit Mailchimp
- Meta for Business
- MoEngage
- Pinecone
- Playvox
- SendBird
- Shopify
- TeamViewer
- WooCommerce
- Zowie
Total integrations:
9
- AppsFlyer
- Calendly
- Desk.com
- Dropbox Business
- Freshdesk
- Freshsales
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Helpdesk
- Intuit Mailchimp
- Meta for Business
- MoEngage
- Pinecone
- Playvox
- SendBird
- Shopify
- TeamViewer
- WooCommerce
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software, Customer Self-Service Software, Conversational Support Software, and Chatbots Software.
Company Details
- By Helpshift, Inc.
- Located in San Francisco, CA, USA
- Founded in 2012
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
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