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Helpshift vs Freshchat Comparison

Helpshift vs Freshchat Comparison
Helpshift
Freshchat

At a Glance

4.3

Live Chat Software

Starting at $0

Per Month

4.4

Live Chat Software

Starting at $15

Per Month

Overview

Helpshift

Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for improvi…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Freshchat

Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platforms…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Feedback +Plan

$0

Per Month

Starter Plan

$150

Per Month

Free Plan Available

Free Trial Available

Pricing Available

Growth

$15

Per Month

Pro

$39

Per Month

Enterprise

$69.00

Per Month

started

$0

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Pros & Cons

Helpshift Pros

There is not sufficient information

Helpshift Cons

There is not sufficient information

Freshchat Pros

There is not sufficient information

Freshchat Cons

There is not sufficient information

Screenshots

Helpshift

Freshchat

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $0

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $0

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Mobile Web

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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