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Helpshift vs Help Scout Comparison

Helpshift vs Help Scout Comparison

Helpshift
Help Scout

At a Glance

4.3

Live Chat Software

Starting at $0

Per Month

4.4

Help Desk Software

Starting at $25

Per Month

Overview

Helpshift

Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for improvi…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Help Scout

Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform.  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Feedback +Plan

$0

Per Month

Starter Plan

$150

Per Month

Free Plan Available

Free Trial Available

Pricing Available

Standard

$25

Per Month

Plus

$50

Per Month

Free Trial Available

Pricing Available

Pros & Cons

Helpshift Pros

There is not sufficient information

Helpshift Cons

There is not sufficient information

Help Scout Pros

There is not sufficient information

Help Scout Cons

There is not sufficient information

Screenshots

Helpshift

Help Scout

Videos

Helpshift

How Automation Creates Proactive Support Featuring Helpshift Kolibri Games AppFollow Webinar

Help Scout

Careers at Help Scout

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $19

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Mobile iPhone

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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