Helpshift vs Helpdesk

Take a look at how Helpshift and Helpdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpshift scores 4.3 out of 5 from 379 reviews, while Helpdesk has been rated 4.6 out of 5 from 30 reviews.
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Helpshift Logo

Helpshift

4.3
(379)
Helpdesk Logo

Helpdesk

4.6
(30)
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At a Glance
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Helpdesk Logo
Helpdesk
Pricing not provided by vendor
Overview
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Helpshift screenshot 1
Helpshift screenshot 2
Helpshift screenshot 3
Helpshift screenshot 4
Helpshift screenshot 5
Helpdesk Logo
Helpdesk
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpdesk - Helpdesk Homepage
View 1 images
Helpdesk Screenshots
Helpdesk Homepage
Helpdesk Homepage
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Pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Helpdesk Logo
Helpdesk
No pricing information available
Reviewer's Segments
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Helpdesk Logo
Helpdesk
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Deployment
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpdesk Logo
Helpdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpshift Logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Helpdesk Logo
Helpdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpshift Logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Helpdesk Logo
Helpdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Helpshift Logo
Helpshift
Total integrations: 28
  • AWeber
  • Agile CRM
  • AppsFlyer
  • Asana
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • Desk.com
  • Doodle
  • Dropbox Business
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshdesk
  • Freshservice
  • Front
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Hotjar
  • HubSpot
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instagram
  • Instapage
  • Intercom
  • Intuit Mailchimp
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Meta for Business
  • Microsoft Power Automate
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Nimble
  • Nutshell
  • Omnisend
  • Pipedrive
  • Piwik PRO
  • Playvox
  • Podium
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • Segment
  • SendBird
  • SessionCam
  • Shopify
  • Slack
  • Smartlook
  • Streak
  • SurveyMonkey
  • SysAid
  • Trello
  • Trustpilot
  • Twilio
  • Twitter
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Zapier
  • Zendesk
  • Zoho Desk
Helpdesk Logo
Helpdesk
Total integrations: 58
  • AWeber
  • Agile CRM
  • AppsFlyer
  • Asana
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • Desk.com
  • Doodle
  • Dropbox Business
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshdesk
  • Freshservice
  • Front
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Hotjar
  • HubSpot
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instagram
  • Instapage
  • Intercom
  • Intuit Mailchimp
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Meta for Business
  • Microsoft Power Automate
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Nimble
  • Nutshell
  • Omnisend
  • Pipedrive
  • Piwik PRO
  • Playvox
  • Podium
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • Segment
  • SendBird
  • SessionCam
  • Shopify
  • Slack
  • Smartlook
  • Streak
  • SurveyMonkey
  • SysAid
  • Trello
  • Trustpilot
  • Twilio
  • Twitter
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Zapier
  • Zendesk
  • Zoho Desk
Top Alternatives
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Helpshift
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Helpdesk
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