HubSpot Service Hub vs Drift

Take a look at how HubSpot Service Hub and Drift stack up against each other across pricing, features, and support using feedback from real users like yourself. HubSpot Service Hub scores 4.4 out of 5 from 2172 reviews, while Drift has been rated 4.4 out of 5 from 1081 reviews.
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HubSpot Service Hub logo

HubSpot Service Hub

4.4
(2,172)
Drift logo

Drift

4.4
(1,081)
At a Glance
HubSpot Service Hub logo
HubSpot Service Hub
Starting at:
$50.00/month
Drift logo
Drift
Starting at:
$2500.00/month
Overview
HubSpot Service Hub logo
HubSpot Service Hub
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HubSpot Service Hub
View 5 images
HubSpot Service Hub Screenshots
Drift logo
Drift
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Drift
View 5 images
Drift Screenshots
Pricing
HubSpot Service Hub logo
HubSpot Service Hub
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
See all pricing
Drift logo
Drift
Free trial available
Free plan available
Billing type Recurring Subscription
Premium
$2500.00
/ month
Advanced
Contact Us
Enterprise
Contact Us
See all pricing
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Pros and Cons
HubSpot Service Hub logo
HubSpot Service Hub
Pros
  • Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
  • Hubspot focuses on CRM integration to produce great customer insights.
  • You get access to powerful analytics.
Cons
  • There’s a steep learning curve.
  • The complex pricing tiers are challenging to navigate.
Drift logo
Drift
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
HubSpot Service Hub logo
HubSpot Service Hub
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Drift logo
Drift
Small Business
29.88%
Mid Market
50.97%
Enterprise
19.15%
Deployment
HubSpot Service Hub logo
HubSpot Service Hub
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Drift logo
Drift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
HubSpot Service Hub logo
HubSpot Service Hub
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Drift logo
Drift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
HubSpot Service Hub logo
HubSpot Service Hub
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Drift logo
Drift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
HubSpot Service Hub logo
HubSpot Service Hub
See all alternatives
Drift logo
Drift
See all alternatives
Company Details
HubSpot Service Hub logo
HubSpot Service Hub
  • By HubSpot
  • Located in Cambridge, MA
  • Founded in 2006
Drift logo
Drift
  • By Drift.com, Inc.
  • Located in Boston, MA, USA
  • Founded in 2015