HubSpot Service Hub vs Drift
Take a look at how HubSpot Service Hub and Drift stack up against each other across pricing, features, and support using feedback from real users like yourself. HubSpot Service Hub scores 4.4 out of 5 from 2172 reviews, while Drift has been rated 4.4 out of 5 from 1081 reviews.
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At a Glance
Overview
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Premium
$2500.00
/ month
Advanced
Contact Us
Enterprise
Contact Us
Pros and Cons
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Small Business
29.88%
Mid Market
50.97%
Enterprise
19.15%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
10
- Airtable
- Canva
- Clearbit
- Close
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Sheets
- Helpdesk
- Hostinger Website Builder
- HubSpot Email Hosting
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Microsoft 365
- Shopify
- Sitecore Experience Manager
- Softr
- Trello
- Zapier
Total integrations:
13
- Airtable
- Canva
- Clearbit
- Close
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Sheets
- Helpdesk
- Hostinger Website Builder
- HubSpot Email Hosting
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Microsoft 365
- Shopify
- Sitecore Experience Manager
- Softr
- Trello
- Zapier
Top Alternatives
Categories
Common categories include: Live Chat Software, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
- By Drift.com, Inc.
- Located in Boston, MA, USA
- Founded in 2015
