HubSpot Service Hub vs Freshchat
Take a look at how
HubSpot Service Hub
and
Freshchat
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
HubSpot Service Hub
scores
4.4
out of 5 from
2172
reviews, while
Freshchat
has been rated
4.5
out of 5 from
306
reviews.
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offers objective and comprehensive comparisons to help you find the best
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HubSpot Service Hub
4.4
( 2,172 )
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At a Glance
Overview
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
10
- Airtable
- Calendly
- Canva
- Freshdesk
- Freshsales
- Gmail
- Google Sheets
- Helpdesk
- HubSpot Email Hosting
- Intuit Mailchimp
- Pinecone
- Shopify
- TeamViewer
- Trello
- WooCommerce
- Zapier
- Zowie
Total integrations:
9
- Airtable
- Calendly
- Canva
- Freshdesk
- Freshsales
- Gmail
- Google Sheets
- Helpdesk
- HubSpot Email Hosting
- Intuit Mailchimp
- Pinecone
- Shopify
- TeamViewer
- Trello
- WooCommerce
- Zapier
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
