HubSpot Service Hub vs Jira Service Management
Take a look at how
HubSpot Service Hub
and
Jira Service Management
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
HubSpot Service Hub
scores
4.4
out of 5 from
2172
reviews, while
Jira Service Management
has been rated
4.2
out of 5 from
760
reviews.
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Methodology
HubSpot Service Hub
4.4
( 2,172 )
Jira Service Management
4.2
( 760 )
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At a Glance
Overview
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Built on the Jira platform, Jira Service Management (formerly Jira Service Desk) provides IT Service Management covering request, incident, problem, change, knowledge, asset & configuration management. It helps teams deliver service faster, bring visibility across Dev/IT/business teams, and accel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Assets (beyond free quota)
$0.05
/ month
Standard
$20.00
/ month
Premium
$51.42
/ month
Enterprise
Contact Us
Pros and Cons
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
- Strong integration across the Atlassian ecosystem (Jira Software, Confluence, Bitbucket)
- Broad ITSM coverage: request, incident, problem, change, assets & configuration
- Flexible workflows and powerful automation
- AI-powered virtual agent and intelligent features (with quotas/plan restrictions)
- Scalable plans with enterprise SLAs and extensibility via integrations
- Many advanced features are gated behind Premium or Enterprise plans; some features moved out of Standard
- Costs can escalate with number of agents and high usage of Assets or virtual service agent beyond free quotas
- AI features are not available in Atlassian Government environment
- Self-managed (Data Center) options have been reduced/changed, requiring migrations for some customers
Reviewer's Segments
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Small Business
19.34%
Mid Market
39.87%
Enterprise
40.79%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Webinars
- Documentation
- Webinars
Integrations
Total integrations:
10
- Airtable
- Bitbucket
- Box
- Canva
- Datadog
- Eset Endpoint Antivirus
- Gmail
- Google Sheets
- Helpdesk
- HubSpot Email Hosting
- Intuit Mailchimp
- Shopify
- Slack
- Trello
- Zapier
Total integrations:
6
- Airtable
- Bitbucket
- Box
- Canva
- Datadog
- Eset Endpoint Antivirus
- Gmail
- Google Sheets
- Helpdesk
- HubSpot Email Hosting
- Intuit Mailchimp
- Shopify
- Slack
- Trello
- Zapier
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
- By Atlassian Corporation
- Located in Sydney, Australia
- Founded in 2002
